Guild Wars 2

God, since 2 week ago, I sent few requests to support, but they do not reply till now!!! what is going on? are they treating personally? who should I report to.

Through their ticketing system? Ingame? What issue?

hi. I submitted on support web. I cannot buy gems through all methods of payment.

They did transition to a new ticketing system; you may have been caught up in between the move. All tickets have to be created in the new system. I would submit another ticket.

As for not being able to buy; I would recommend trying this.

1) Close the game
2) Click Start
3) Type in

 %temp% 

The awesomium process, which connects the game to web applications creates temporary files in this location that the processes uses. Maybe one of the files are corrupt or outdated.

Im really thankful to you. I did as u said but i still cannot go through it. should i keep sending request to support team?

Change you title to something like " unable to purchase gems with credit card" or something to that nature. There is one thing that’ll almost guarantee a response and that is cashola., other things not soo much.

Essence Snow.3194:

Change you title to something like " unable to purchase gems with credit card" or something to that nature. There is one thing that’ll almost guarantee a response and that is cashola., other things not soo much.

Hmmm, that is strange the support team always reply to all of my request.

Oh well, I cannot run the tools they ask me to since I do not have a continous block of time to resolve my issue

I need somewhere to test my assumption that ping plotter doesnt work with windows 8.1