Cannot create account - password problems

Cannot create account - password problems

in Account & Technical Support

Posted by: rattkin.3719

rattkin.3719

I’ve been trying to create an account today, but to no avail. I’ve tried different browsers. No matter what I do, it always bounces back and higlights the password field (“Must be at least 8 characters long and unique”), as if there was an error there, but no message is given. My passwords are way above 8 chars and are, by all means, unique. Annoyed, I’ve tried very simple ones or very kittenes, but nothing is passing through, so it must be a serverside bug?

From my vantage point those leaves are a different color.

Cannot create account - password problems

in Account & Technical Support

Posted by: Cheeky Wizard.7496

Cheeky Wizard.7496

I think they are well bugged out today – congratulations on receiving a serial code with which to create an account

Cannot create account - password problems

in Account & Technical Support

Posted by: Turamarth.3248

Turamarth.3248

ArenaNet uses a very interesting password checker tool. I am not sure it is unique in the online gaming world but it is rare and very powerful. It starts with a black list of 10s of millions of passwords that come from lots of different places. Any password used by a GW2 player is added so it cannot be used again. That way passwords that are already know to account thieves (from other sources) can never be used again here. It really goes a long way in making your game account secure.

Now the biggest problem with your short password is just that. It is too short. You should really use something in the neighborhood of 20+ characters. Good passwords are four or five non related words strung together. Something like “BannanaTroubleRazorDogFarming”. You can make it something easy to remember but would be very difficult to use a dictionary hack or simple password guesser to find it.

This item from the Knowledge Base might be helpful getting your password issue resolved.
https://help.guildwars2.com/entries/70455643-Choosing-a-Unique-Password

Brandar – Kodash [DE]
[SPQR]

Cannot create account - password problems

in Account & Technical Support

Posted by: rattkin.3719

rattkin.3719

It would be extremely unlikely that someone somewhere uses my passwords and as far as I know, my passwors have never been stolen, accounts hacked, etc. I would rather lay it on some sort of false positive guess in the algorithm. Or, I have to accept the fact, that someone among GW2 players had/has the same password. The problem is, I’m not getting any information back, what’s wrong with the password, there’s no tooltip, nothing.

I’ll try some more passwords.

From my vantage point those leaves are a different color.

Cannot create account - password problems

in Account & Technical Support

Posted by: Palleon.1657

Palleon.1657

I think they are just a bit bugged today due to the overwhelming interest following the expansion announcement

Cannot create account - password problems

in Account & Technical Support

Posted by: Cheeky Wizard.7496

Cheeky Wizard.7496

Speaking of which, If they can’t cope with a few new players today, how are they going to cope with a new expansion release with everyone buying it at the same time ?

Cannot create account - password problems

in Account & Technical Support

Posted by: Di Nguyen.5968

Di Nguyen.5968

I bought HOT and wanted to make a new account. But I can’t! I’ve been trying for about 30 minutes now and I keep getting “We cannot create an account based on the information you provided” or something like that…

What’s going on!!!??