Cannot create account - password problems
Cannot create account - password problems
in Account & Technical Support
Posted by: Cheeky Wizard.7496
I think they are well bugged out today – congratulations on receiving a serial code with which to create an account
ArenaNet uses a very interesting password checker tool. I am not sure it is unique in the online gaming world but it is rare and very powerful. It starts with a black list of 10s of millions of passwords that come from lots of different places. Any password used by a GW2 player is added so it cannot be used again. That way passwords that are already know to account thieves (from other sources) can never be used again here. It really goes a long way in making your game account secure.
Now the biggest problem with your short password is just that. It is too short. You should really use something in the neighborhood of 20+ characters. Good passwords are four or five non related words strung together. Something like “BannanaTroubleRazorDogFarming”. You can make it something easy to remember but would be very difficult to use a dictionary hack or simple password guesser to find it.
This item from the Knowledge Base might be helpful getting your password issue resolved.
https://help.guildwars2.com/entries/70455643-Choosing-a-Unique-Password
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It would be extremely unlikely that someone somewhere uses my passwords and as far as I know, my passwors have never been stolen, accounts hacked, etc. I would rather lay it on some sort of false positive guess in the algorithm. Or, I have to accept the fact, that someone among GW2 players had/has the same password. The problem is, I’m not getting any information back, what’s wrong with the password, there’s no tooltip, nothing.
I’ll try some more passwords.
I think they are just a bit bugged today due to the overwhelming interest following the expansion announcement
Cannot create account - password problems
in Account & Technical Support
Posted by: Cheeky Wizard.7496
Speaking of which, If they can’t cope with a few new players today, how are they going to cope with a new expansion release with everyone buying it at the same time ?
I bought HOT and wanted to make a new account. But I can’t! I’ve been trying for about 30 minutes now and I keep getting “We cannot create an account based on the information you provided” or something like that…
What’s going on!!!??