Hi TommyP – There are a couple of things that you can try in regards to this particular error message. The first thing I would suggest is clearing your DNS cache along with a Winsock reset.
To do a Winsock reset, please try the steps below:
1. Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)
5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.
Once completed, please try connecting again.
Next, to clear your DNS cache, please try the following:
1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.
2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.
3. Enter the following command below and press enter: ipconfig /flushdns
This should clear your DNS cache. You may need to perform this command a few times.
