Cannot install/download the game.

Cannot install/download the game.

in Account & Technical Support

Posted by: Mikeh.7542

Mikeh.7542

I am currently trying to come back to guild wars 2 and I cannot download the game. I have located the gw2setup.exe file I’ve downloaded from the account management page and have downloaded the windows file. I have tried running in administrator and pretty much everything in the top 40 google hits as to how to fix this so it leads me to this forum. I run the program, it downloads around 11mb of data automatically, then starts another set of data which it just says 0 kb/s then minimizes to the tray in which i cannot bring to front or view what’s happening in anyway. I have to close it to re-try it but obviously with no luck. All firewalls are disabled, nothing is blocking my connection to the internet but I physically can’t even get to the “install” part of the installer.

Any suggestions would be appreciated as I’m itching to install the game.

Thanks in advance.

Cannot install/download the game.

in Account & Technical Support

Posted by: Mikeh.7542

Mikeh.7542

Fixed the issue, for some reason my graphics settings had changed from 32 bit to 16 bit colours and wasn’t allowing the installer to display.

Please delete this thread.

Thanks.

Cannot install/download the game.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hey glad to hear you managed to get this issue resolved and thanks for sharing how you did so!

That being said, I am going to go ahead and lock this thread.