Cannot install the game, help needed.

Cannot install the game, help needed.

in Account & Technical Support

Posted by: hasggar.3904

hasggar.3904

Hello fellow players and staff.

I have just downloaded the gw2setup.exe and i cannot install it.
It starts off by downloading 10640kb of data and then restarts the launcher as i believe it should. When it does, it crashes, with the following details:

http://pastebin.com/embed_js.php?i=xM89yQf7

I should say i have tried to put the file in a non read-only folder, which was no good since i actualy don’t know where it is aiming to write. I also tried running as administrator.

Thank you in advance for any of the future provided help.

(edited by hasggar.3904)

Cannot install the game, help needed.

in Account & Technical Support

Posted by: SeVeN.7413

SeVeN.7413

Hey, i wanted to reinstall game today, and have the same issue. I added game advisor result as attachement, please help us! :P

Attachments:

Cannot install the game, help needed.

in Account & Technical Support

Posted by: SeVeN.7413

SeVeN.7413

Sorry for spam, but i wanted to add dxdiag as attachment too.

Attachments:

Cannot install the game, help needed.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi hasggar – Could you please post your system specs to this thread? This is generally the result of a system not meeting the minimum requirements.

SeVeN – You have a lot of running background processes enabled. I’d recommend disabling any security software that you have (as a test, not a permanent solution) or trying an Msconfig to disable all non-Microsoft start-up apps in one go.

Cannot install the game, help needed.

in Account & Technical Support

Posted by: SeVeN.7413

SeVeN.7413

Doesn’t helped anyway. If you don’t mind I will attach crash error log

Attachments:

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