Guild Wars 2 Forum - Account & Technical Support

Cannot purchase gems.

HI,
Last week,I tried to purchase gems with paypal and visa. But they didnt work.So I sent a ticket for help. And I was told that my attempts were determined to be high risk. I was also told to buy gems later.
Now I’ve waited almost one week. However, I still cannot get gems by using paypal or visa.
Could anyone give me some constructive suggestions or solutions to this problem please? Thanks a lot.

Cannot purchase gems.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Gem cards are an option for many players. They are widely available at local retailers.

In addition, you might submit a new ticket (since you wrote in during the conversion period) and reference your previous ticket (include all the text, please, and the 12-digit ticket number) so the team can review the issue and perhaps make some suggestions on how to make things work for you.

Thanks for asking!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Cannot purchase gems.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Perhaps, purchase gems cards at a retail establishment?