Guild Wars 2 Forum - Account & Technical Support

Cannot recover account!

Gents and Ladies,
I have been furiously trying to recover my account. I haven’t been playing and it seems like I have forgotten my password. I tried doing the account recover, but I cannot remember my character name in-game (or the spelling). I hope you folks will be able to help me.

Thank you,
Sneakill

Cannot recover account!

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Write a ticket for support.

Cannot recover account!

in Account & Technical Support

Posted by: Sneakill.4207

Sneakill.4207

Hi Michael,
Can you please direct me how to write a ticket for support?

Cannot recover account!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet