Cannot run game kept getting and internet connection error.

Cannot run game kept getting and internet connection error.

in Account & Technical Support

Posted by: ZeroPyro.2845

ZeroPyro.2845

Q:

I kept trying to run the game all of today and kept getting this internet connection error. I tried disabling my antivirus and still nothing. I uninstalled it thinking this would work and now I can’t even reinstall it because of the same issue. I have up-to-date drivers on everything since this is the main response to this. What is going on? Do I have to physically connect my computer to the internet via ethernet cable instead of my wifi?? Please help.

(edited by ZeroPyro.2845)

Cannot run game kept getting and internet connection error.

in Account & Technical Support

Posted by: ZeroPyro.2845

ZeroPyro.2845

This is the .txt I got after running the app they tell you to run.

Cannot run game kept getting and internet connection error.

in Account & Technical Support

Posted by: ShadowKnight.6205

ShadowKnight.6205

I have a wired connection and can’t connect so it isn’t because of a wifi connection.

Cannot run game kept getting and internet connection error.

in Account & Technical Support

Posted by: HillbillyHype.3819

HillbillyHype.3819

I been playiong this morning went to work now its trying to re downlaod and wont work maybe servers are down or something

Cannot run game kept getting and internet connection error.

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

If an error code is displayed, you could go and have a look at this support page Here in order to get some help as a first step.

Cannot run game kept getting and internet connection error.

in Account & Technical Support

Posted by: stonberg.4198

stonberg.4198

Same issue here, I keep getting dropped connections (I think it says ‘client has lost connection to the game server’). I’ll make a note of the error code if it happens again. I’m on the Whiteside Ridge server.

(Update)

The error code I am (still) seeing is: 7:11:3:189:101

I checked the link above provided by the moderator, but the information provided for a ‘7’ error is not relevant.

(edited by stonberg.4198)

Cannot run game kept getting and internet connection error.

in Account & Technical Support

Posted by: XcomCaveRat.4059

XcomCaveRat.4059

@ZeroPyro

Try uninstalling software called Speedbit Video Accelerator. If that doesn’t change anything, please try winsock reset.

Gandara