Cannot use the Black Lion Trading Co.

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Misery.9825

Misery.9825

For the past four weeks I’ve been experiencing an issue where I cannot use the trading post. The following issues are making the trading post unusable:

The window opens; however, it either gets stuck at the loading screen with the loading circle bit in the centre, or it loads some sort of text with errors where the text is hyperlinked blue.

None of the buttons appear, but the category headings do with non-functioning links

The option to search is given but the text turns into textured squares upon typing and pressing enter or return does nothing

Please resolve this issue. I’ve reported it several times before and absolutely nothing has been fixed. I have not been able to sell anything or buy anything for that matter. I am a loyal player that advocates the game and the least that could be done is to make one of the chief functions of the game actually accessible.


Alright so I repaired permissions etc, and I am still currently working to resolve it.
I thought I’d just provide further detail as to my situation.

What I was trying to describe can easily be seen in the picture I finally managed to take for this.

Attachments:

(edited by Misery.9825)

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Here are a few things to try:

1.) try repairing disk permissions via Disk Utility first. Then…

2.) repair the client install

Open Terminal

Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

You can copy and paste that in too. Run it and let it go until finished. FYI if you type the command yourself, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)

3.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one:

Mine is located under the hidden Library folder

/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2

Delete the contents of that specific folder, then re-run the client.

When I was having issues purchasing gems and getting a parse error, option 3 worked for me and I’ve been okay since. There problem still remains with the occasional trading post not loading issue, but a client restart usually fixes that.

So try 3, if it doesn’t work, try 1 and 2. Let me know how you go either way. If none works after a few client restarts, submit a ticket (see the sticky).

(edited by Kyllaa.1385)

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Misery.9825

Misery.9825

Here are a few things to try:

1.) try repairing disk permissions via Disk Utility first. Then…

2.) repair the client install

Open Terminal

Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

You can copy and paste that in too. Run it and let it go until finished. FYI if you type the command yourself, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)

3.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one:

Mine is located under the hidden Library folder

/library/application support/guild wars 2

Delete the contents of that specific folder, then re-run the client.

When I was having issues purchasing gems and getting a parse error, option 3 worked for me and I’ve been okay since. There problem still remains with the occasional trading post not loading issue, but a client restart usually fixes that.

So try 3, if it doesn’t work, try 1 and 2. Let me know how you go either way. If none works after a few client restarts, submit a ticket (see the sticky).

I went through and did everything you suggested, but unfortunately I’m still having the same issue. Thank you so much for the input though.

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Sorry that didn’t work for you. I recommend submitting a ticket. At least that way, you can get help from an Anet staff member (since they don’t seem to be reading the Mac forums any longer). Good luck and hope you can get your problem resolved soon.

Btw, do you have any firewalls on or any programs that can block ports or applications? Just a random thought.

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Misery.9825

Misery.9825

I don’t believe any firewall is blocking anything but I will give it a look. Thanks again for all of your input. Must say though, it’s a good thing I have all the gear I could ever want on all of my characters or I’d probably quit. lol

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: GroteDwerg.4752

GroteDwerg.4752

Sometimes it doesn’t work for me either. But that’s because it’s overloaded or something.
So does it never works or sometimes (randomly for an hour or something?).

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

I still experience this on occasion also, but typically, a client restart fixes it. Sometimes, I just have to wait. The gem store usually still works. I’ve also on rare occasion had the the gem store load with unresponsive links (yellow circle), but not as often since I deleted my gw2 folder contents. Maybe once every few weeks.

Misery, if you’re still checking this, please double check the location of your folder, I may have missed a art when I typed it before.

/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2

you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few.

Let me know if that works or if you had the right one all along.

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Kbar.7695

Kbar.7695

I have the same problem. However, when I restart the client it doesn’t get fixed. I usually see the blue underlined text in the trading post. I haven’t been able to buy/sell anything for a while now—it’s quite bothersome.

Cannot use the Black Lion Trading Co.

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Have you tried the steps listed above? It helps most times (even with a few non trading post related issues).

I did update the folder location in my post, so use that and not the quote, just to be sure.