Cant Install

Cant Install

in Account & Technical Support

Posted by: Meaty.3079

Meaty.3079

I just purchased the game today. Hit the download button on the site and went to open the GW2setup and when i double click it asks for permission. I hit yes then it comes with a popup saying Guild Wars 2 in header following by “Installation Cannot Be Completed. Please Contact Support” I submitted ticket w Game Advisor but dont understand what i could be. I would like to be able to get my money back if I cant even install the game. Any advice would be appreciated.

Windows 7 64 Bit
GTS 450
Intel i7 w 4 GB ram clocked @ 3.07 GHZ

Cant Install

in Account & Technical Support

Posted by: Feirlista Xv.1425

Feirlista Xv.1425

You may need to run the installer in administration mode, also disable any anti virus you have running

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Cant Install

in Account & Technical Support

Posted by: Meaty.3079

Meaty.3079

Yea ive tried right clicking and chose Run As Administrator that didnt work and i have tried disabling Antivirus. Still same error.

ESET NOD32 Antivirus

Cant Install

in Account & Technical Support

Posted by: Feirlista Xv.1425

Feirlista Xv.1425

What is the error you are getting that might help.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Cant Install

in Account & Technical Support

Posted by: Meaty.3079

Meaty.3079

There is no error message just a dialog box as follows

Guild Wars 2
“Installation Cannot Be Completed. Please Contact Support”

Thats all it says.

Cant Install

in Account & Technical Support

Posted by: Meaty.3079

Meaty.3079

Update

So i uninstalled the installer. Then reinstalled. Now i double click and it pauses like its about to load but nothing happens. I think try to double click the icon again and now i get the dialog box as seen before. I press Ctrl + alt+ Del and look and its no in applications but GW2Setup is running in processes but i dont see the physical application. I try to delete the file from the download folder and it says cant be deleted because it is in use by Guild Wars 2 Game Client. Very confused now. Its almost as if its running in the background somewhere. Still need help.

Cant Install

in Account & Technical Support

Posted by: Meaty.3079

Meaty.3079

Update
So i just went and tried random thing and it worked. Changed name of installer file to GW2.exe. Client opened immediately and went to login screen. WTF?!?!?