Cant Install Game Please Help

Cant Install Game Please Help

in Account & Technical Support

Posted by: dxlool.9713

dxlool.9713

Q:

Okay so ive been playing perfectly on my current system, got like several characters to 80 and so on. Now one day (about four days ago) I was updating the game when suddenly my internet died and I received this error “A serious error has occurred that prevents the program from continuing to run. You can help us….” bla bla bla. I figured it was because my internet died that this occurred so no biggy. Now my internet has been working fine and still when I open the launcher I received the same error message. I decided to delete the game and try to reinstall, but I receive the same error when opening the Gw2 setup. I’ve tried the whole -repair, I’ve tried running the setup on administrator too no avail. I’ve been playing this game since release and this is the first time ive had this error, Imma copy and paste what the error says below. thank yall for the help…

—> Crash <—
Assertion: hdr->signature == PACKFILE_SIGNATURE
File: ..\..\..\Services\Packfile\Packfile.cpp(2148)
App: Gw2-64.exe
Pid: 11728
Cmdline: -allowInstall
BaseAddr: 00007FF664BB0000
ProgramId: 101
Build: 80238
When: 2017-08-05T22:37:16Z 2017-08-05T17:37:16-05:00
Uptime: 0 days 0:00:02
Flags: 0

Cant Install Game Please Help

in Account & Technical Support

Posted by: dxlool.9713

dxlool.9713

also the temp files that appear next to the guild wars 2 setup, there is one called crash.dmp

Cant Install Game Please Help

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I think this is a possible work-around. Rename gw2setup.exe to gw2-64.exe and place it where you want the game to download. Run the executable.

If you continue to have issue, you can contact the Tech CS Team via the ‘Support’ link above/below. (There’s also trouble-shooting tips in the Knowledge Base accessed via the same link.)

Good luck.

Cant Install Game Please Help

in Account & Technical Support

Posted by: dxlool.9713

dxlool.9713

yea already tried that and nothing, i already contacted and have been waiting fro about four days now

Cant Install Game Please Help

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

For simplicity, create a “Guild Wars 2” folder on your desktop. This is where you will be installing GW2 temporarily and you can freely move it later.

Open any folder and in the address bar enter the following, then press enter:

%appdata%/Guild Wars 2

Delete this folder, which should contain Local.dat. Next, open the folder Documents/Guild Wars 2/, which is where your screenshots are located. If there is another Local.dat in this folder, delete it (just Local.dat).

Download 1749079 (this is Gw2-64.exe direct from the patch server), rename it to Gw2.exe and place it your “Guild Wars 2” folder on your desktop. Right click Gw2.exe and select properties. If it says the file is blocked, unblock it. In the address bar of this folder, append the following to the end, then press enter to launch GW2:
\Gw2.exe -assetsrv 64.25.41.2


If it still does it, open msconfig (search the start menu or WindowsKey+R), select the boot tab and check safe boot with network under it, then ok and reboot. This will cause you to boot into safe mode where all non-essential programs are disabled, which is a quicker way to rule out most software from interfering. Repeat the above under safe mode. To return to normal, open msconfig and uncheck safe boot.

(edited by Healix.5819)