Cant change my password

Cant change my password

in Account & Technical Support

Posted by: TGVgamer.8529

TGVgamer.8529

i got my old password back by trail and error of using other accounts but when i want to change my password it wont let me it gives me a empty failed box and the new password is above 8 numbers & letters im confused and i want to know what might be the problem

Cant change my password

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

If there is a bug with the password change option the you will need to contact support. Top of page-Support then Submit a Request.

Cant change my password

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Keep in mind they have a list of “bad” passwords that cannot be used.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Cant change my password

in Account & Technical Support

Posted by: Meijo.7415

Meijo.7415

If anyone has used any part of the password before you cannot use it. You need to make up something completely off the wall for it to be accepted. They have a large list of previously used passwords and patterns and they cannot be used.

Cant change my password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

The above comments are true. And of course, if you need assistance, please submit a ticket so an agent can help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet