Cant install game, tech support 0 help.

Cant install game, tech support 0 help.

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Posted by: Arthas.9875

Arthas.9875

I bought this game today since it was on sale. When I try to download the game from the installer it halts at about 50% and crashes. I have tried all the possible solutions I have found, changing my DNS settings, updated all my drivers, tried using a VPN edited the host file, tried to change target location information and have no help. All necessary ports are open, the firewall is not a problem either. Tech support just told me “keep trying” essentially. I have run out of options, I even contacted Verizon to make sure the currect ports where open. Someone please help my poor soul.

Cant install game, tech support 0 help.

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Posted by: SonoHyoko.7642

SonoHyoko.7642

Maybe your internet connection dropped at the time… :T it happens

Cant install game, tech support 0 help.

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Posted by: Einscengi.6192

Einscengi.6192

I’ve been having the same issues. The DNS change work around worked for me, for about three minutes. When I first did it, I was having speeds of 600+ kbs. Then out of nowhere, it’s dropped down to 24 kbs and stays around there until it finally bottoms out to 0. Looking at it right now, it’s at 5kbs.

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Posted by: Arthas.9875

Arthas.9875

Maybe your internet connection dropped at the time… :T it happens

That is not the case. There is something else stopping it and I have tried almost every possible solution on the internet.

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Posted by: TheBrumakSlayer.6192

TheBrumakSlayer.6192

Maybe your internet connection dropped at the time… :T it happens

That is not the case. There is something else stopping it and I have tried almost every possible solution on the internet.

Yeah it seems like ANet doesn’t even know what to do. cant even play with my friend because hes not even able to get past 20% of the download

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

This may or may not be helpful: https://forum-en.gw2archive.eu/forum/support/support/SELFSOLVED-problem-with-1-2-files-remaining/first#post4704131

There are several different solutions in the thread, and Dev posts, as well.

Good luck.

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Posted by: TheBrumakSlayer.6192

TheBrumakSlayer.6192

This may or may not be helpful: https://forum-en.gw2archive.eu/forum/support/support/SELFSOLVED-problem-with-1-2-files-remaining/first#post4704131

There are several different solutions in the thread, and Dev posts, as well.

Good luck.

Didnt work for my friend. we have exhausted all options/possible fixes

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Posted by: Arthas.9875

Arthas.9875

This may or may not be helpful: https://forum-en.gw2archive.eu/forum/support/support/SELFSOLVED-problem-with-1-2-files-remaining/first#post4704131

There are several different solutions in the thread, and Dev posts, as well.

Good luck.

Tried, filed, and cried.

Cant install game, tech support 0 help.

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Posted by: Desiderius.7259

Desiderius.7259

“When I try to download the game from the installer it halts at about 50% and crashes. "

Do you see the login screen? What happens if you restart the client? Are the remaining files decreasing?

Guardian / Ele / Thief / Mesmer
E Q U I N O X [EqnX] – Elona Reach [DE]

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Posted by: Beldin.5498

Beldin.5498

Try renaming GW2setup.exe to GW2.exe and place it where you want the game to be installed.

Also avoid installing it into your programs folder.

EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.

Cant install game, tech support 0 help.

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Posted by: Arthas.9875

Arthas.9875

“When I try to download the game from the installer it halts at about 50% and crashes. "

Do you see the login screen? What happens if you restart the client? Are the remaining files decreasing?

Yes I saw the log in, no the files are not staying.

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Posted by: Arthas.9875

Arthas.9875

Try renaming GW2setup.exe to GW2.exe and place it where you want the game to be installed.

Also avoid installing it into your programs folder.

I dont even have a GW2setup.exe, the only exe file that I have for GW2 is titled “GW2” and its what starts the launcher so I going to try that.
EDIT: Crashed even faster this time. I have seen most people having this issue have Verizon as their ISP which I do, I have no idea how Verizon could be getting in the way of a simple installer that I have given access to but who knows. I also have tried Mutiple VPS like WTFast.

(edited by Arthas.9875)

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Your best bet is to contact the Tech CS Team for assistance, again. Top/Bottom of Page – Support – Submit a Request

Good luck.

(edited by Inculpatus cedo.9234)