Guild Wars 2

Ive waitted for a day now for my account to be fixed, i cant play and do the event. Cause if they do a rollback i’ll just lose everything i get, i wish you all a nice winterday event… I wan’t my account fixed. :/

i think it might help if you posted what the problem was too if you can

were you hacked?

were you affected by some glitch or bug preventing you from playing?

was it something related to an item or character?

etc

also, try asking other players if they can help you in the account issues/ tech support section

Gwaiyn.4395:

i think it might help if you posted what the problem was too if you can

were you hacked?

were you affected by some glitch or bug preventing you from playing?

was it something related to an item or character?

etc

also, try asking other players if they can help you in the account issues/ tech support section

Already filed a ticket. All my items were either Stolen/Sold/Destroyed, even the good stuff i got on my 80 Elemental is all gone. Not to mention my gems and my Gold. The guild i used to be in kicked me out cause of the hacker, stealing the guild funds. I cant play the game cause i want my stuff back…

well, can’t really help there, try scanning your computer for keyloggers or viruses and changing the passwords on both your email and account and make sure they’re different

also change the passwords for any other websites or games that you play since hackers tend to try out username/pass combinations that they find on just about every website they visit

i’m sure you’ve done all that though by now, sorry for the loss, hopefully anet would reimburse you somehow

Would just like to point out that being hacked is entirely your own fault and responsibility. Don’t take it out on ArenaNet.

@Cilph it’s partially true, but not always fully 100% your fault

it could be the fault of some other company other than Anet

My password is hard to crack, i never signed up for any Fansites. My username and pass is diffrent on my older games, and i never download 3rd party programs. Whats the point? Id rather enjoy the game. I have a anti virus so im pretty much setup for protection.

i think it might help if i explained how some of these hackings work

sometimes, the databases of major companies or completely unrelated sites gets compromised, we’ve seen an example of this two years ago when sony was hacked

these hackers then store the username/password combination for use later when users least expect it, such as when guild wars 2 launched

they then try out as many combinations as possible and when one combination works, they rip out what they can from the characters they manage to hack

on the user’s side, it looks like it was anet’s fault, the user never signed up for fansites, has a “hard to crack” password, and a good virus anti-virus software

the problem here isn’t that the user logged on to some shady website or got a keylogger, it’s that the hacker already knew their username/password combination from a database they hacked a long time ago

this is why it’s important use a different username / password for EVERY website you sign up for, even if it’s a well known company like blizzard or arenanet

Gwaiyn.4395:

i think it might help if i explained how some of these hackings work

sometimes, the databases of major companies or completely unrelated sites gets compromised, we’ve seen an example of this two years ago when sony was hacked

these hackers then store the username/password combination for use later when users least expect it, such as when guild wars 2 launched

they then try out as many combinations as possible and when one combination works, they rip out what they can from the characters they manage to hack

on the user’s side, it looks like it was anet’s fault, the user never signed up for fansites, has a “hard to crack” password, and a good virus anti-virus software

the problem here isn’t that the user logged on to some shady website or got a keylogger, it’s that the hacker already knew their username/password combination from a database they hacked a long time ago

That worries me alot, specialy in a game like GW 2 were you spend real money on…

well, yup, in a popular game like guild wars, there’s always going to be people looking for ways to make money by hacking and selling what they can aquire

you can actually read an expanded explanation of what i just said on guild wars 2’s on website here

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

and then some security tips on how to keep your account secure here

https://www.guildwars2.com/en/news/tips-for-keeping-your-guild-wars-2-account-secure/

TheLunaticDawn.8049:

Gwaiyn.4395:

i think it might help if you posted what the problem was too if you can

were you hacked?

were you affected by some glitch or bug preventing you from playing?

was it something related to an item or character?

etc

also, try asking other players if they can help you in the account issues/ tech support section

Already filed a ticket. All my items were either Stolen/Sold/Destroyed, even the good stuff i got on my 80 Elemental is all gone. Not to mention my gems and my Gold. The guild i used to be in kicked me out cause of the hacker, stealing the guild funds. I cant play the game cause i want my stuff back…

Unfortunately Anet wont/can’t restore it

Gwaiyn.4395:

well, yup, in a popular game like guild wars, there’s always going to be people looking for ways to make money by hacking and selling what they can aquire

you can actually read an expanded explanation of what i just said on guild wars 2’s on website here

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

and then some security tips on how to keep your account secure here

https://www.guildwars2.com/en/news/tips-for-keeping-your-guild-wars-2-account-secure/

I already took way more precaution now, changed my emails password and my GW 2 password. And i never click the links that i see on my email coming from untrusted mails, since MSN has a filter that blocks suspicious emails.