Cant use trading post

Cant use trading post

in Account & Technical Support

Posted by: FireFlame.7980

FireFlame.7980

Q:

For already 3 days I cant use trading post -> i can search for items, but when i click item, no “buying form” appear. Everything worked fine, I bought and sold many items, but since 3 days already I cant buy anything for 3 days. Repairing game client didnt helped.

I also wasnt able to submit a ticket to support – it was saying somethign about missing phone number (lol there was no form to enter it even)………………….

??

Cant use trading post

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

A:

Hi FireFlame – If you’re still experiencing this issue, I would like you to delete the Temporary Cache for Guild Wars 2. To do this:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

2. Type in temp exactly as shown. (With the precent signs)

3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

After doing this, please try running Guild Wars 2 again.

Hope this helps!

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can always contact support by sending them an email at support.guildwars2.com
They will respond to you using this method. There is also a thread about this very issue in Tech Support. Good luck. =)

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Posted by: shyael.5973

shyael.5973

I had the same problem and this solution worked for me. Thanks.

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Ashley, I see this response often from you, but this part is always confusing:

2. Type in temp exactly as shown. (With the precent signs)

Nowhere is ‘temp’ actually shown with percent signs.

I happened to read another tech support thread with a response by another dev, and saw temp with a percent sign before and after. Having posted this with those percent signs included, I see the forum edits them out. I have no idea how you get them to show up, but they are not showing up in your..or my…posts. That can be confusing for those people trying to use your advice to alleviate their problems.

(edited by Inculpatus cedo.9234)

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Posted by: Nighthawk.6453

Nighthawk.6453

I have a bit similar problem, my BLTC doesn’t work, unless I launch GW2 in XP SP3 compatibility mode (I have Win7 x64). By “doesn’t work” I mean, the pages are blank, no content. Compatibility mode.. yes, it works, but IMO it’s kinda dirty hack, than the solution, also it requires to confirm UAC warning each time I launch GW2, which is a bit annoying.

Cant use trading post

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Posted by: FireFlame.7980

FireFlame.7980

Hi FireFlame – If you’re still experiencing this issue, I would like you to delete the Temporary Cache for Guild Wars 2. To do this:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

2. Type in temp exactly as shown. (With the precent signs)

3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

After doing this, please try running Guild Wars 2 again.

Hope this helps!

Thank you, this worked.

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Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Inculpatus cedo – Thanks for pointing this out to me because I had no idea the percent signs were being omitted! I’ll have to re-word this step for future posts to avoid any confusion in the future.

@ Nighthawk – There’s a few different things that you can try as BLT issues tend to have a variety of resolutions to the same issue. If deleting the Gw2cache folder doesn’t resolve the issue for you, this may be caused by outdated Root Certificates on your machine. In an effort to update these I would like for you to follow the steps below:

1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s ok, it is as it should be.

4. Open the Game Client and try to access the trading post.

Hope this helps!

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Posted by: Nighthawk.6453

Nighthawk.6453

@Ashley, deleting gw2cache didn’t help, as well as deleting Local.dat and updating root certs (nothing happens when I launch that program). Unfortunately.
I guess, reinstalling Windows will help? Though system is pretty stable now and I wouldn’t want to make it now

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Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Hi Nighthawk – There’s a few other things I would recommend trying such as repairing the client, running Msconfig, disabling any security software you have enabled, and ensuring your drivers are up to date.

If all else fails please submit a technical support ticket so that we can better assist you one on one

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You’re welcome, Ashley. =)

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Posted by: Nighthawk.6453

Nighthawk.6453

Hi Nighthawk – There’s a few other things I would recommend trying such as repairing the client, running Msconfig, disabling any security software you have enabled, and ensuring your drivers are up to date.

If all else fails please submit a technical support ticket so that we can better assist you one on one

Can’t tell what exactly you meant with “running Msconfig”, but I disabled all unnecessary autoruns and services, now BLTC works properly (repairing client and disabling Microsoft Security Essentials didn’t make effect). My best suspect is Firebird Server… Well, the issue was solved anyway.

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Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are glad to see the issue is solved.
This thread is closed.
Thanks for your understanding.