Guild Wars 2

Hello,

I am trying to purchase a large amount of gems on the gemstore with a saved card. Until last night (This was not during your said maintanence), I was able to purchase gems without an issue, the most I have bought at any one time was 1600, and the least 800, and bought alot duirng halloween and during release.

Last night I tried to buy the 4000 gems for £42.50, and I got an error message, Card Approval Failed, if you want to purchase more gems you will need to verify your account.

I then tried a smaller amount, and managed to buy 1600 for £17.00. Since that last transaction, I have been unable to buy any further gems from the gem store. I have tried all amounts (800, 1600 etc…) and get the following error message:

Card Approval failed. Please check your card details and if you continue to get this message contact support.

My email address and GW2 account is verified. Why can I no longer purchase gems!

I have enough funds in my bank account. The bank is NOT declining the payment. I have tried other cards and get the same error message, so something on your end or my account is preventing me from purchasing more gems. I want to buy alot more gems, and would like this to be rectified as soon as possible.

I have submitted a ticket, but I have the money and want to spend it now. I don’t want to have to wait for 3-5 days whilst it is processed when it is probably something extremely simple that is preventing me from buying gems.

Please help.