Change my password nothing happens

Change my password nothing happens

in Account & Technical Support

Posted by: Bellando Mara.1285

Bellando Mara.1285

Iam going too the accountmanagment fill the in fields…and say save changes..screen refreshes and nothing happens…any suggestions?

Change my password nothing happens

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Is there anything you expect to be happening?
I guess it will work next time, when you try to login. So check that.

Change my password nothing happens

in Account & Technical Support

Posted by: Bellando Mara.1285

Bellando Mara.1285

Well I expect the password to be changed and yes I tried log in log out …… so ty for ur smart reply. Ok will ask it in a different way is there anybody who tried to change the password having the same experience?

Change my password nothing happens

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

When I changed my password today, I got a message that it was changed.
Then I logged out and then I came in with the new password. No Problems.

That was my reason to ask you, if you expected anything to happen. I wished to read if any message popped up after refreshing the page after pressing the update-button.
No need to get angry about that. Just trying to help as best a I can.

Change my password nothing happens

in Account & Technical Support

Posted by: Bellando Mara.1285

Bellando Mara.1285

No problem the reply felt like i was saying a stupid thing. Not angry soz was not ment that way. I just tried it many times old pwd..new..and confirm…save changes …and than nothing it felt like a refresh from the page and thats it. Than i tried to log in with the new pwd but it just did not change. Will try it later again ty for ur reply.

Change my password nothing happens

in Account & Technical Support

Posted by: Zamloff.3291

Zamloff.3291

I just had this problem , i managed to change it after 20 attempts , the problem is it doesn’t tell you if you are using the correct password to begin with.

Change my password nothing happens

in Account & Technical Support

Posted by: Bunnehboo.6025

Bunnehboo.6025

I tried to change my password due now so i wouldnt have to later, but i didnt get a notice of it had been changed now its not letting me log in with my new, old and its not letting me recover…

~Caedas~

Change my password nothing happens

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Anyone who is having trouble with this is welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Change my password nothing happens

in Account & Technical Support

Posted by: Cabo Wabo.6587

Cabo Wabo.6587

I attempted to change my password on Friday 2/1/2013 about 20 different times with no success. Everytime I log back in, it populates the password tab with my old password and allows me to play. I don’t think it should take multiple attempts and I tried everything from 8 charachter to 20 character passwords using letters and numbers.

Change my password nothing happens

in Account & Technical Support

Posted by: Haworth.4561

Haworth.4561

I had the same problem, but managed to find out what caused the problem for me.

When I make a new passwords, I usually type it first in notepad and copy from notepad to the New Password field.
And in the Confirm New Password field I just type it directly with the keyboard.

I do that, because I usually don’t look at the keyboard when I type, and sometimes I place my hands so I hit the wrong keys. And this way I can be sure that I didn’t accidentally typed the same wrong thing twice. :P

However I found out that it didn’t work if I copied into one of the fields, as I usually do. I had to type directly into both fields, to make it work.

I hope this helps, if anyone has the same problem.

Piken Square – Unofficial EU roleplaying server.