Guild Wars 2

Hey everyone! I just wanted to post this in case someone else has dealt with this same issue. I just tried logging into GW2 and the game asked me to change my password. I changed it and received the big green Your Password Has Been Changed. So, I then tried to log in and the game responded with an error saying that either my name or my password was incorrect. I was using my e-mail address as my account name, so I figured I’d change it to my actual account name. I plugged that in, added the new password, and still no luck.

I then tried my old password. And pretty much every combination I could think of, to no avail.

My old password allowed me to log into the forums and access my account but I can’t seem to change my password. I’m not even certain what password I should be inputting, my new or old password. I tried both, on the off chance that I might be able to change it and then log in, but again, this has proved fruitless. All that happens when I click the Save Changes button is that it refreshes the page. It would be wonderful if Anet was able to develop a website that better communicated exactly what was going on with the password change. I am furious with myself that I ever opted to change my password in the first place. I had a 23-key password. sigh

Has anyone else had this problem? Is there a delay in the registering of new passwords? I opened a trouble ticket but haven’t yet heard back. So I figured I’d check with the forums.

I thought I could just recover my account, but for whatever reason, I can’t find the e-mail with my serial code. I’m usually very fastidious about hanging onto serial codes, particularly for games I love, so I have no idea where the heck it has disappeared to. Ugh. Anyone know if there’s a location on my hard-drive where my serial code is being stored? I am at my wits end, at the moment. I was hoping to get my dailies done today, considering I’ve got my eye on some of that brilliant new Ascended gear, but if I don’t get any traction soon, I’m gonna give up. sigh

Any help would be much appreciated!

Warm Regards,

M.

P.S. I just went through all of my emails that were sent by Anet or Guild Wars 2, and I have no e-mail that provided a serial code. I don’t EVER erase e-mails. Bleh.

You will get an answer on your ticket.
If the support doesn’t answer in 3 days or more, just post your ticket number here:https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

is your GW2 account licked to a GW account?
& is that GW account linked to a NCSoft Master account?
if so you can change your password from the NCSoft Master account without knowing/needing the password for the GW account linked to the GW2 account.
keep in mind that your new password will not be checked against the Blacklist
and will be limited to 8 to 13 characters.
expect this post to be locked/deleted not because your question has been answered, but because A-net doesn’t want players asking why all passwords in use for GW2 on 12 September 2011 were added to a blacklist.
locking or deleting this post will only prove they are hiding something

As far as I know, there is a cooldown period for trying to access the account again, when a false access was registered. It should be 2 hours.
Some players have problems with the changing of passwords. The best you can do in such a case is to write a ticket.

The blacklist contains only passwords that have been registered elsewhere. It contains passwords that were stolen from other websites. Anet can check against those passwords, but it cannot check against otherwise reused passwords. Thus the mandatory change. Anet just thinks that reused passwords (that are not on the list) will be replaced by better / unique passwords.
I believe that such a change should be requested by new players after some time too, because they will likely be using “recycled” passwords in many cases too.