Changing my account e-mail adress continued...

Changing my account e-mail adress continued...

in Account & Technical Support

Posted by: Elhan.5092

Elhan.5092

Q:

I previously posted a topic: https://forum-en.gw2archive.eu/forum/support/account/Changing-my-account-e-mail-adress/ but i can’t reply in it with error

Error: 404
No route matches {:action=>“topic”, :controller=>"forum"}

so I’m creating new one. The problem in changing my account e-mail is that I’m not seeing such a form in my account edit tab. I’m delivering this image as a proof.

http://i.imgur.com/7K9zA.jpg

What can I do in this situation?

(edited by Elhan.5092)

Changing my account e-mail adress continued...

in Account & Technical Support

Posted by: Augustum.9752

Augustum.9752

I too would like to change my account email address.

I also verify the screenshot Elhan.5092 posted — nothing about changing the email address.

Changing my account e-mail adress continued...

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

You have to submit a ticket to change your email now. The option on the forums was disabled due to an exploit.

Changing my account e-mail adress continued...

in Account & Technical Support

Posted by: Elhan.5092

Elhan.5092

Where can i find a form to submit account issue ticket?

Changing my account e-mail adress continued...

in Account & Technical Support

Posted by: Augustum.9752

Augustum.9752

You have to submit a ticket to change your email now. The option on the forums was disabled due to an exploit.

Thank you Renegadeimp (great name btw), I will investigate on where to submit the request.

Changing my account e-mail adress continued...

in Account & Technical Support

Posted by: Augustum.9752

Augustum.9752

Where can i find a form to submit account issue ticket?

I think this is the place to request the email to be changed:

http://en.support.guildwars2.com/app/ask/

Changing my account e-mail adress continued...

in Account & Technical Support

Posted by: Augustum.9752

Augustum.9752

CREATE A SUPPORT ACCOUNT BEFORE YOU ASK A QUESTION!

I submitted a question to the support area… Then saw “make a support account” link AFTER because support is not part of ones GW2 account.

Ugh.

Now, my support request is not tied to anything, and my new support account has no record of my submitted ticket. Good thing I took a screenshot of the Support Reference number after I submitted.

Like I said up top, make a Support Account first: http://en.support.guildwars2.com/app/utils/create_account