Character Deleted
Today Anet somehow “gave” away my account to someone who was pretending to own it with no proof at all. Just about 10 mins ago i managed to get in touch with Customer Support and they recovered my account and put it back on my original e-mail. Now the problem is when i logged in, all characters were deleted, including my main which now is 1 year and 2 months old.
The question is: Is there any posibility to restore everything? Like a rollback to a day ago or 10 hours ago or something like that?
Yes, there is. Update your ticket, or whatever the new procedure is (I am not sure now that it has changed) and ask for an Account Restoration. =)
Thanks, i would love to do that, but the support is currently down…
Remember though, a restoration only happens once! If you get hacked again, they can give you back your account but won’t restore it a second time.
So make sure you are protected.
Well then, can i also change the e-mail then?
Thanks, i would love to do that, but the support is currently down…
It is working for me. Are you accessing it through the link at the top of this page? The old support system has been disabled.
Its back online. Thanks for the tips guys, appreciated.
Before you do anything, consider the fact that someone has all the information necessary to recover your account. That means either your e-mail is compromised, or someone physically has access to your information (such as reg codes, character info, date of purchase, etc). Anet doesn’t “give away” accounts. If they have all the information on you to switch e-mails and passwords, there’s nothing preventing the hacker from trying to take back your account again.
I would highly recommend wiping your harddrive, doing a fresh install, and creating a brand new e-mail after. If they have keyloggers on your system, a fresh install after a format will get rid of it. But if there’s a hacker physically nearby, and is using a packet sniffer (or whatever the hackers call it) to intercept your data via Wifi, then you need to stop using wireless.
In GW2, Trading Post plays you!
Before you do anything, consider the fact that someone has all the information necessary to recover your account. That means either your e-mail is compromised, or someone physically has access to your information (such as reg codes, character info, date of purchase, etc). Anet doesn’t “give away” accounts. If they have all the information on you to switch e-mails and passwords, there’s nothing preventing the hacker from trying to take back your account again.
I would highly recommend wiping your harddrive, doing a fresh install, and creating a brand new e-mail after. If they have keyloggers on your system, a fresh install after a format will get rid of it. But if there’s a hacker physically nearby, and is using a packet sniffer (or whatever the hackers call it) to intercept your data via Wifi, then you need to stop using wireless.
Thanks for the tips, but i also got this account for about 8 months now and no hack attempt was made. So its no keylogger, prolly the e-mail was compromised and i switched it now. But the second problem is that i just got banned while i was leveling a new char. Haha. Bullcrap i call on this.