Character Rollback

Character Rollback

in Account & Technical Support

Posted by: Draaconis.2574

Draaconis.2574

I just came back online after a few months and everything on my profile has been rolled back to level 31. Even the map areas are covered back over. Did some catastrophe happen to the servers that needed to be restored? I don’t mind starting back over since the levels are so quick. I’m mostly curious.

Character Rollback

in Account & Technical Support

Posted by: Draknar.5748

Draknar.5748

Not that I’m aware of, and I play practically every day!

I won’t stop because I can’t stop.

It’s a medical condition, they say its terminal….

Character Rollback

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

Your account was hacked/is compromised.

Character Rollback

in Account & Technical Support

Posted by: Draaconis.2574

Draaconis.2574

There is nothing that can happen in game that can remove levels, explored areas of the map, pets from my wallet, bank items, held items, and crafting levels. I am actually wearing the level specific items I crafted at level 30. It was like the character was lost and reloaded from an old tape.

Character Rollback

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Send in a support ticket to find out. What Healix said it most likely the correct answer, but the forums won’t know specifics for your account.

I’m a Moose, a ginger moose even.

Character Rollback

in Account & Technical Support

Posted by: LyricDawnhagen.7803

LyricDawnhagen.7803

Your best course of action is to make a service request to Customer Service and ask for an account investigation. Be sure to include all the relevant dates (last date you played and the date you resumed playing) and specific character information you believe to be incorrect. Be sure to give them as much specific character data (such as level or gear changes) as you can. This will help them research the issue. The CS reps can review the logs for your account/character and then help you figure out exactly what happened.