Character Stuck
Some players have had success using the command line argument -prefreset.
http://wiki.guildwars2.com/wiki/Command_line_arguments
If you only submitted an in-game Bug Report, as stated on the Bug Report window, no response will be forthcoming.
For an individualized response, you can contact the Tech CS Team using the ‘Support’ link above/below and ‘Submit a Request’.
Good luck.