Guild Wars 2

Ok, this is weird. I was just playing about 30 minutes ago. I completed a heart, did an event, and got a new waypoint. I logged off and just came back on to find myself back where I was doing the heart, which was now not completed. It’s like I got rolled back in time. The game played fine, I didn’t notice anything different. What causes this?

Same issue, around one hour character rollback but the ori i spent a hour mining was not rolled back, quite a pain in mykitten

I had the same issue and I find it completely unacceptable, this had never happened to me on any other game. I think games can have server issues with connectivity but not to ensure that my progress will remain untouched is a complete lack of good customer service. I had been happy with the game so far, but this made me change my mind.

Ikarlos.8076:

I had the same issue and I find it completely unacceptable, this had never happened to me on any other game. I think games can have server issues with connectivity but not to ensure that my progress will remain untouched is a complete lack of good customer service. I had been happy with the game so far, but this made me change my mind.

From personal experience since release i can say arena net has anything but good customer support, as with other issues they will say they cant do anything about it but are looking into it…at least reporting it lets them know it happened

This has been one of the best launches for a MMO. To say problems are unacceptable is preposterous (i can use big words too) a 1 hour rollback is nothing. Sometimes i think most people have never played a MMO before .

I just wish some people could understand that as a customer, you have the right to demand quality. To be afraid that your progress will be lost IS a big issue. I’ve never said I haven’t had a good time with the game, or that the game is bad.

I understand that issues are bound to happen during launch and its first month or so, but you should also give me a break and admit that losing progress (even if it’s one hour) is an issue that’s both serious and unacceptable within a game that’s all about completion.

I don’t want to make assumptions about the people posting on these forums, but I have a full-time work and many responsibilities. Losing one hour of playtime means a lot to me as a gamer, and like everyone who purchased the game, I have a right to the product I bought.

I made a char a while ago, the server got rolled back twice.

1. Just killed the first boss event starting noob zone then boot out of the game.
2. Log back in, back to where I start at the very beginning…. oh great… Just like the time I just made my char.
3. Killed the boss again and finally pass the area and done some hearts. Logged out sleep.
4. Next day, back to the noob start like I just made my char again!
5. !??!?!?!!??! What is this?!?

I know about MMO problems, launch and expansions and update problems (I played WoW for 7 years). First time losing progress, that was a new one. I’m sure they’ll work out the problem. The thing that bothers me is not knowing it was happening. What if I hadn’t logged out and played for 4 more hours, would I have lost that? I wish I knew. That would suck. In map chat two people mentioned server disconnects but everything was fine for me. That seems to be when it stopped tracking my progress. I guess I’ll exit the game and come back in if I see people talking about it again.

I love it how people say “oh its an MMO so just put up with it. What did you expect?”

well I expected a quality product. Just because apologists keep saying that “this is normal for MMOs on launch” doesn’t make it right.

I have seen rollbacks before and realize that sometimes they are a necessary evil but data loss (which is what this is) is considered a major problem in any business. Just because this is a game that doesn’t exclude it. These days there are such things as capacity planning and load testing.

What is unacceptable to me is that for several days I have not been able to properly use something that I have paid for. What infuriates me is that ANet consciously decided to face this reality.

They knew they have a problem on their hands. That’s why they stopped sales for a brief time because the Tech people realized the server farm / architecture can’t take any more. Unfortunately for us someone in Sales / Product Management didn’t like the sales freeze and decided that its acceptable that some people will not be able to play for a while just as long as sales keep on coming in. They realize that eventually people will get bored of this and leave. At which point they would have put a very small amount of that money towards buying more bandwidth (figuratively speaking) and by then whoever’s left should have a decent enough experience.

Gamer does not exclude Customer. I am both and I am unsatisfied on both accounts.

DJRiful.3749:

I made a char a while ago, the server got rolled back twice.

1. Just killed the first boss event starting noob zone then boot out of the game.
2. Log back in, back to where I start at the very beginning…. oh great… Just like the time I just made my char.
3. Killed the boss again and finally pass the area and done some hearts. Logged out sleep.
4. Next day, back to the noob start like I just made my char again!
5. !??!?!?!!??! What is this?!?

Groundhog Day!!!

Thanks Raven and Metal for your answers, I am really tired of reading people bashing people who have genuine problems over blind faith.