Guild Wars 2

I purchased 1,600 gems for $20, but when I check my bank account I see that I was charged twice for a total of $40.

The first transaction is a Temporary Hold type, and the description is Pending Card Transaction at DRI*ARENA.

The second transaction does not have a listed type, but the description is Pending Withdrawal-POS DRI*ARENA.

Could I get clarification on this?

That would be something you should actually take up with your bank first. Anet doesn’t know how each bank will show on statements their purchases (and yes, some banks will place a hold on the amount, and then then the withdrawl, it’s possible your bank shows you both so you are aware of what is going on.) But in the end, you should first clarify with your bank.

I have contacted my bank and they stated they are not affiliated with the extra charges. This is all under Anet’s name.

I had wanted to purchase 2,400 gems total that day, so when I purchased 800 gems for $10 and checked my account, another Pending Withdrawal-POS DRI*ARENA with the charge of $20 appeared on my statement. So I know for a fact the Pending Card Transaction is the actual gem charge, but why am I being charged $20 extra for each gem purchase?

You will need to contact support. Follow the support link at the top of the page then the submit a request link on the top right of that page. Wait until it gets straightened out by Anet. Do not do a charge back through your bank or your account will be terminated.

The temporary hold charge should disappear after 7 days I’f the money isnt claimed