Guild Wars 2

JRocksMyLyfe.2810:

Yesterday I made a $10 purchase to acquire 800 gems in game.
Today, on 5/5/14, I took a look at my bank account and it’s saying I was charged twice for that one time payment.
I don’t even have the extra 800 gems that would of came with it; should of I accidentally bought them twice.

We definitely want to help you with this and we’re so sorry for the inconvenience. Please submit a ticket and we’ll get it resolved. (Be sure you don’t spend those gems, through, because we’ll need to remove them to issue the refund. )

Just as a note: A lot of times when our Payments Team reviews the situation, they can see that someone clicked “buy” several times. There can be a lag between the click and the acceptance of a purchase, and clicking too quickly can result in duplicate purchases, but we’ll make it right through a ticket request.