Guild Wars 2

Today I received an email that someone from Hefei, China attempted to log into my Arena.net account, however, thankfully they were denied access and I changed my password. I would like to know how this information was obtained? My first thought was keylogger and I thoroughly checked my computer, but I found no risk. I did some research on the IP address and when traced back to the source an abundant of interesting information is found. This IP address is only on 3 ban lists in the world and is known to actively hack multiple US accounts in banking and in games.

If you used your GW2 password in other places (games, fan sites, etc) that’s likely the reason your password is now in their hands.

However, if your password was compromised by a keylogger or some other form of malware changing it while your computer is still infected won’t help.

If you only scanned your computer with your AV software I suggest using some of the free software options available and/or visiting one of the many tech/security forums that provide free assistance to members of the forum.

A few bits of software that are commonly used:
ESET Online scanner (Can find Trojans better than some of the free AV software like AVG)
Malwarebytes (You can download a free version of their software from their website)

Forums:
http://www.techspot.com/community/forums/virus-and-malware-removal.28/
http://forums.majorgeeks.com/forumdisplay.php?f=35
http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

So ban the IP. If its a known hacker with a provable history then ban his IP. and for every one of these people that you find that you can prove that they are known for hacking and RMT, again keep banning these IP’s.

Or better yet, simply block access to china. In perpetuity. No more Chinese RMT hackers.

Notsure.7028:

So ban the IP. If its a known hacker with a provable history then ban his IP. and for every one of these people that you find that you can prove that they are known for hacking and RMT, again keep banning these IP’s.

Or better yet, simply block access to china. In perpetuity. No more Chinese RMT hackers.

Sure. Punish a whole country for the actions of a few. Wouldn’t you be rather peeved if some morons from your country decided to, say, launch a Denial of Service attack on Youtube, and in retaliation, Youtube decided to IP block your entire country from visiting Youtube?

Besides, it’s well known that most hackers use IP spoof software when conducting their activities anyway. IP blocks wouldn’t really do anything to solve the problem.

Notsure.7028:

So ban the IP. If its a known hacker with a provable history then ban his IP. and for every one of these people that you find that you can prove that they are known for hacking and RMT, again keep banning these IP’s.

Or better yet, simply block access to china. In perpetuity. No more Chinese RMT hackers.

Those people are hackers. if Anet bans the ip all they have to do is go into one of their allready hacked computers in e.g. the UK and turn it into a router. Then the source IP would be the UK. IP-banning therefor has not a lot of result. It might very well be not a chinese hacker,but someone in e.g. North Korea using this innocent chinese computer as a relay.

Click the do not allow button, perform a clean install of windows, change your Guildwars password, and your emailpassword for the emailccount used and increase your personal internet security. Arenanet can’t do a lot against this issue cause the main problem is personal security. the solution against hackers is YOU!