Client Lost Connection....

Client Lost Connection....

in Account & Technical Support

Posted by: Auktavius.6489

Auktavius.6489

I have been unable to play the game for more than 5 minutes since last night. I know for a fact that nothing is wrong on my end. I have top notch, high speed ethernet and wireless connection. I have already contacted my ISP and they have assured me that there have been no breaks in my connection. This is an anet issue and it appears to be a common one. Had I known this, I may have avoided buying this game. As it stands I have too much time and money wrapped up in this and today is my only day off. Fix this please. It’s very frustrating. (On a side note: I spent 600 gems 2 DAYS AGO for a bank tab extension that I have yet to receive. I sent two support tickets for it and have not heard a thing from anybody about it. This is ridiculous)

Client Lost Connection....

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

You may have received your bank upgrade in your in-game mail (if you didn’t directly purchase it on the bank slot), try deleting a few in-game mails, specifically, the ones with envelope icons.

As for connection, I played most of the day yesterday and into the evening (okay, early morning)… Roughly around until 12:30am US server time and I had zero disconnects. The only time I got booted was for a patch update. I experienced a minor lag issue, but I’m not entirely convinced it wasn’t partly due to high population in the new zone and partly that my hubs decided to upload/download stuff while I was playing. I did have a nasty d/c the previous night that forced me to reboot and repair my client after a crash, but it was an isolated incident.

Part of the problem with ISPs is, they can only check the connection local to you, this doesn’t take into account nodes along the way to your connection destination. If a node along your path experiences overload or some other connection issue, it will affect your gameplay. (ex. When Chicago is experiencing a high volume of connections, my latency in game has great potential to sky rocket leading to icky input lag and jumpy/skippy baddies)

Also, playing over wireless connections can cause unforeseen issues to… Issues your ISP can’t really help with. Are you playing wired or wirelessly?

Let me know if you get your bank slot after you check the in-game mail bit.