Guild Wars 2

Is there a way to talk to a client support specialist in real-time? I don’t get how it is okay to answer a question then lock a thread without the user being able to respond.

I would like to talk to an Anet employee about their customer service practices in dealing with account issues.

You can contact CS here: https://help.guildwars2.com/home

They lock a thread to avoid arguments. You where given your answer there was really nothing more to say in the forums. You said you contacted support which is what you should have done first so there was really no reason to continue with the thread here.

Thanks, ShiningSquirrel for your input, but I have my reasons for wanting to talk to them. Your opinion on nothing more to say is yours, not mine.

I have received some information from Anet now, I no longer need this thread.

Thanks!