Guild Wars 2

For the past several weeks I’ve been unable to run GW2 on my desktop (I’ve been slow to ask for help since it still runs on my laptop), due to the launcher crashing while downloading update files.

Computer specs:
-OS: Windows 7 (64-bit)
-RAM: 16 GB
-Processor: Intel® Core™ i7-3770 CPU @ 3.40GHz
-Graphics Card: AMD Radeon HD 7800 Series

Things I’ve tried so far without success:
-Running the Client in Repair mode (https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client)
-Deleting the Local.dat from AppData\Roaming\Guild Wars 2
-Deleting the AppData\Roaming\Guild Wars 2 folder
-Deleting the C:\Program Files (x86)\Guild Wars 2\bin folder
-Deleting the Gw2.tmp file in C:\Program Files (x86)\Guild Wars 2
-Uninstalling/Reinstalling the client
-Checked graphics card driver (says it’s up to date)
-Closing out other applications while running the client
-Virus scans

I’ve attached a .txt document with the crash log.

Thank you in advance for any help.

Remove LavaSoft, and you may eliminate your crashing. GW2 does not play well with LavaSoft.

Good luck.

Thanks. Any advice for how to remove it?

Looking around google it seems to be related to “Ad Aware” which I don’t have, virus scans aren’t detecting it, and although I can find the .dll referenced in the crash log, when I try to delete it I get an error message saying that I can’t delete because a bunch of other programs are currently using it.

Try if this works :
http://www.onlinepcsavior.com/how-to-get-rid-of-lavasofttcpservice-dll-virus-from-your-pc/

Beldin.5498:

Try if this works :
http://www.onlinepcsavior.com/how-to-get-rid-of-lavasofttcpservice-dll-virus-from-your-pc/

Nope. The registry entries the manual instructions said to delete weren’t there and the automatic method requires a software purchase.

You can try here: https://www.google.com/search?q=how+to+remove+lavasoft&ie=utf-8&oe=utf-8

Maybe one of the options will be more useful.

Good luck.

I eventually got it to work via the (highly dangerous and inadvisable) method of opening up RegEdit and then searching for and deleting any registry keys related to LavaSoft and then rebooting my PC and manually deleting the .dll files.

To anyone with this same error in the future: Back up your registry before you try this. I was lucky I didn’t break anything.

I am having a strange problem with the same code C0000005. Since the most recent Gw2 update if I run the game in full screen mode it freezes, if I window it I can play. Any ideas on how to fix this? I am running windows 8.1, and also need help locating the Gw2.exe file so I can run the fix if needed. Any help would be great. Thanks.

The Guild Wars 2 application should be in your Guild Wars 2 folder along with the .dat file.
I’m not sure which ‘fix’ you are referring to.

Spinner.2346:

I am having a strange problem with the same code C0000005. Since the most recent Gw2 update if I run the game in full screen mode it freezes, if I window it I can play. Any ideas on how to fix this? I am running windows 8.1, and also need help locating the Gw2.exe file so I can run the fix if needed. Any help would be great. Thanks.

Right click on the symbol you start GW2 with, then select properties. There you should
see where your GW2.exe is located.

Else your explorer also has a search function.