Guild Wars 2

Since last patch i’m having a problem with Guild Wars 2, the client crash during update and i cannot play. I tried use the repair but it didn’t solve the problem, i tried re-download the client from zero but it crash during download, i tried to copy the game from another pc and it crash during the update, how can i solve this?

Gw2 ran on this pc since beta so this is so strange, probably it’s causated from a late patch.

Since you don’t posted a crashlog my crystal ball says :

http://www.onlinepcsavior.com/how-to-get-rid-of-lavasofttcpservice-dll-virus-from-your-pc/

Here’s the crashlog, check your crystalball better:

• Crash <—*
  Exception: c0000417
  App: Gw2.exe
  Pid: 14808
  Cmdline:
  BaseAddr: 00F70000
  ProgramId: 101
  Build: 53850
  When: 2015-10-11T13:08:20Z 2015-10-11T15:08:20+02:00
  Uptime: 0 days 0:00:02
  Flags: 0

• System <—*
  Name: HARUHISUZUMIYA
  IpAddr: 192.168.1.139
  Processors: 8 [GenuineIntel:6:10:7]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 5572MB/ 8173MB 68%
  Paged: 13485MB/16365MB 82%
  Virtual: 3767MB/ 4095MB 91%
  Load: 31%
  CommitTotal: 2879MB
  CommitLimit: 16365MB
  CommitPeak: 4964MB
  SystemCache: 5142MB
  HandleCount: 38183
  ProcessCount: 96
  ThreadCount: 2114

• Process Memory <—*
  Private: 121MB
  WorkingSet: 135MB
  PeakWorkingSet: 139MB
  PageFaults: 239263

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

• Thread 0×13b0 <—*

• Trace <—*
  Pc:1002a622 Fr:0602c744 Rt:1002a66e Arg:00000000 00000000 00000000 00000000
  Pc:1002a66e Fr:0602c764 Rt:10007120 Arg:00000000 1003ddd0 00000007 c1a8e7fe
  Pc:10007120 Fr:0602c7f8 Rt:10007481 Arg:000000e8 c1a8e84a 08578488 00000000
  Pc:10007481 Fr:0602c84c Rt:1000750b Arg:0dc688c0 000000e8 00000001 07cf1198
  Pc:1000750b Fr:0602c890 Rt:1001de6e Arg:0602c9c0 00000001 c1a8e98e 1001dca0
  Pc:1001de6e Fr:0602c988 Rt:76e9cf4f Arg:000008b0 0602c9c0 00000001 0602c9cc
  Pc:76e9cf4f Fr:0602c9e0 Rt:012780ce Arg:000008b0 0dc688c0 000000e8 00000000
  Pc:012780ce Fr:0602ca14 Rt:0138a9de Arg:0e120300 0dc688c0 00c66cfc 00c66c70
  Pc:0138a9de Fr:0602e020 Rt:01389fdc Arg:0dc688b0 0dcf3690 0000ea60 00c66ca4
  Pc:01389fdc Fr:0602e078 Rt:0138ac5e Arg:00c516b0 00c516e0 0dcf3694 00000000
  Pc:0138ac5e Fr:0602f688 Rt:01373629 Arg:0602f6a4 0dcf3690 0e62d8d4 00061283
  Pc:01373629 Fr:0602f8d8 Rt:01371fa0 Arg:00061283 0010dd41 022371f8 0602f924
  Pc:01371fa0 Fr:0602f908 Rt:0136fb05 Arg:022371f8 0602f924 0e62d8ec 0602f930
  Pc:0136fb05 Fr:0602f91c Rt:0137052b Arg:0dcf3694 0e62d8d4 0e62d840 0602f980
  Pc:0137052b Fr:0602f930 Rt:0136e483 Arg:0e62d84c 0e62d840 00000000 0e62d840
  Pc:0136e483 Fr:0602f980 Rt:0136e99f Arg:00000000 04bd1b00 058b43c7 0136fc85
  Pc:0136e99f Fr:0602f9b0 Rt:01271bc3 Arg:013b316c 04bf15d0 00000000 0602f9fc
  Pc:01271bc3 Fr:0602f9c4 Rt:013b30c0 Arg:04bf14f0 fb925889 013b316c 04bf15d0
  Pc:013b30c0 Fr:0602f9fc Rt:013b31e8 Arg:013b316c 0602fa1c 764a3744 04bf15d0
  Pc:013b31e8 Fr:0602fa08 Rt:764a3744 Arg:04bf15d0 764a3720 8fe5d77a 0602fa64
  Pc:764a3744 Fr:0602fa1c Rt:7785a064 Arg:04bf15d0 8e21000a 00000000 00000000
  Pc:7785a064 Fr:0602fa64 Rt:7785a02f Arg:ffffffff 7787d7c1 00000000 00000000
  Pc:7785a02f Fr:0602fa74 Rt:00000000 Arg:013b316c 04bf15d0 00000000 00000000

• Thread registers <—*
  eax=0602c444 ebx=00000002 ecx=00000000 edx=00000000 esi=c0000417 edi=08578488
  eip=1002a622 esp=0602c718 ebp=0602c744
  cs=6020023 ss=602002b ds=602002b es=002b fs=6020053 gs=8e21002b efl=00000216

eax-32 0602C424 00000000 00000000 00000000 00000000
eax-16 0602C434 00000000 00000000 00000000 00000000
eax 0 0602C444 00010001 00000001 0602c5a8 0602c468
eax16 0602C454 75faf736 00c22660 8fb5e85e 0602c6ac
eax+32 0602C464 764e6854 000004e4 00000000 0602c5a8
eax+48 0602C474 00000009 0602c764 00000080 00000000
edi-32 08578468 7e1a7215 08574a64 0f33d3ac aaf9a4e9
edi-16 08578478 00000000 00000000 423d5009 90000100
edi 0 08578488 1003de30 00000000 00000000 00000000
edi16 08578498 00000000 00000101 00000000 0f35dea8
edi+32 085784A8 00000004 00000000 00000000 0f35dff8
edi+48 085784B8 00000004 00000000 08574f40 08574f5c

• Code <—*
  1002A602 8b4dfc5f 33cd5be8 eec7ffff c9c38bff .M._3.[………
  1002A612 566a01be 170400c0 566a02e8 c5feffff Vj……Vj……
  1002A622 83c40c56 ff1530c1 031050ff 1510c203 …V..0…P…..
  1002A632 105ec38b ff558bec ff3590dc 0410ff15 .^…U…5……
  1002A642 fcc10310 85c07403 5dffe0ff 7518ff75 ……t.]…u..u
  1002A652 14ff7510 ff750cff 7508e8af ffffffcc ..u..u..u…….

• Stack <—*
  0602C718 1002a622 00000002 c0000417 00000001 "……………
  0602C728 08578558 1002a661 00000000 00000000 X.W.a………..
  0602C738 00000000 00000000 00000000 0602c764 …………d…
  0602C748 1002a66e 00000000 00000000 00000000 n……………
  0602C758 00000000 00000000 10028165 0602c7f8 ……..e…….
  0602C768 10007120 00000000 1003ddd0 00000007 q…………..
  0602C778 c1a8e7fe 08578488 0857848c 0dc689a8 ……W…W…..
  0602C788 08578488 0f339168 00000002 0f35ada8 ..W.h.3…….5.
  0602C798 6b6f6f63 613d6569 00656363 00000000 cookie=acce…..
  0602C7A8 00000069 00000000 0f35ae40 6b6f6f43 i……..5.Cook 0602C7B8 613d6569 00656363 00000000 00000069 ie=acce.....i... 0602C7C8 0857848c 0857bce8 6f72702f 6d617267 ..W...W./program 0602C7D8 0030312f 00000000 0000002f c1a8e7f2 /10...../....... 0602C7E8 c1a8e7fe 0602c840 10038508 00000002 ....………..
  0602C7F8 0602c84c 10007481 000000e8 c1a8e84a L….t……J…
  0602C808 08578488 00000000 00000001 08578488 ..W………..W.
  0602C818 0dc689a8 000000e8 00000000 0602c844 …………D…
  0602C828 100047ed 0f339080 00000000 0000000f .G….3………
  0602C838 000008b0 c1a8e84a 0602c97c 10038538 ….J…|…8…
  0602C848 ffffffff 0602c890 1000750b 0dc688c0 ………u……
  0602C858 000000e8 00000001 07cf1198 000008b0 …………….
  0602C868 0602c9c0 0602c9c0 07cf1198 0602c9c0 …………….
  0602C878 08578488 100275f0 00000144 0602c97c ..W..u..D…|…
  0602C888 100384d3 c1a8e896 0602c988 1001de6e …………n…
  0602C898 0602c9c0 00000001 c1a8e98e 1001dca0 …………….
  0602C8A8 101ab8a0 000008b0 00000000 00000000 …………….
  0602C8B8 00000000 009307d0 0e1cdd04 00000088 …………….
  0602C8C8 00000000 0cffe3d8 00000000 00930000 …………….
  0602C8D8 00000000 009301fc 00000000 00000020 ………… …
  0602C8E8 0e1cdd08 07ffffff 00931590 0e1cdce8 …………….
  0602C8F8 00930000 00000000 0602c93c 0602c920 ……..<… …
  0602C908 00004000 0239e2f4 02237b40 e8cbb70c .....9.{#…..
  0602C918 0dbdaf4c 0dbdaf4c 00000020 0602c938 L…L… …8…
  0602C928 0602c9cc 0602c9c0 0e1cee20 00000000 …….. …….
  0602C938 000008b0 08578488 00000000 00000001 ……W………
  0602C948 ffffffff 0602c9d8 0486d314 0602c988 …………….
  0602C958 0138f125 0602c97c 746e6f43 0dbdae90 .8.|…Cont….
  0602C968 0dc689a6 022375a0 0dbdae90 0602c984 …..u#………
  0602C978 c1a8e98e 0602f9ec 10039793 ffffffff …………….
  0602C988 0602c9e0 76e9cf4f 000008b0 0602c9c0 ….O..v……..
  0602C998 00000001 0602c9cc 00000000 00000000 …………….
  0602C9A8 00000000 0e1cee20 0602c9d8 000000e8 …. ………..
  0602C9B8 0602cacc 00000000 000000e8 0dc688c0 …………….
  0602C9C8 00c6b864 00000001 00000000 0e1cee18 d……………
  0602C9D8 00000000 8f253ca4 0602ca14 012780ce …..<…….’.
  0602C9E8 000008b0 0dc688c0 000000e8 00000000 …………….
  0602C9F8 0e442a60 0e442a98 0dc688b0 0602ca18 `D..D………
  0602CA08 0602cad4 00000000 0e12036c 0602e020 ……..l… …
  0602CA18 0138a9de 0e120300 0dc688c0 00c66cfc ..8……….l..
  0602CA28 00c66c70 0e442a60 00000001 00000001 pl..`*D………
  0602CA38 000000e8 01e7545c 00000000 00000000 ….\T……….
  0602CA48 00000000 00000000 00000000 00000020 ………… …
  0602CA58 01e7547c 00000001 0602cc94 0dbdae90 |T…………..
  0602CA68 00000000 00000001 00000000 00000004 …………….
  0602CA78 00000000 0000003f 00000000 00000000 ….?………..
  0602CA88 ffffffff 00000000 00000000 00000000 …………….
  0602CA98 00000000 0602caa0 0602cabc 00000fa0 …………….
  0602CAA8 00000000 00000000 0602cabc 0602cabc …………….
  0602CAB8 00000000 0602cab0 0602cab1 000001c8 …………….
  0602CAC8 00000000 000000e8 0dc688c0 00000000 …………….
  0602CAD8 00000000 00000000 00000000 00000000 …………….
  0602CAE8 00000000 00000000 00000000 00000000 …………….
  0602CAF8 00000000 00000000 00000000 00000000 …………….
  0602CB08 00000000 00000000 00000000 00000000 …………….

Ok .. no Lavasoft this time it seems. And sadly people with the same problem never
answer how they got it fixed.

Do you use any programs that could do changes to your TCP connection like firewalls,
virus-scanners or VPN software ?

Nah, i only have Windows Defender on Win10. But the game worked perfectly after the win upgrade….

Hm .. you can try if this helps :
https://forum-en.gw2archive.eu/forum/support/support/Launcher-Updater-keeps-crashing/first#post5507472