Client crashing constantly

Client crashing constantly

in Account & Technical Support

Posted by: Traldera.5120

Traldera.5120

Since this afternoon (when the event was supposed to start) I have been unable to stay in the game long enough to see the show as the client is just crashing constantly, either on character creation or after a few minutes of standing in lions arch.

Im not sure where the error codes are but its saying its a disk read error 23.

Anyone else getting this? Any solutions?

Client crashing constantly

in Account & Technical Support

Posted by: Anthony.6470

Anthony.6470

I had the same problem, too. I am not sure the error code and I am using Mac beta client. I did upgrade the OS to 10.8.4 recently, so I am not sure what cause the problem. Hope it can be fixes as soon as possible.

Client crashing constantly

in Account & Technical Support

Posted by: Traldera.5120

Traldera.5120

It seems its not just LA, its happening everywhere.

One strange symptom is that the client only appears to ‘half crash’ in that the client window is still open, usually just a black screen, and is not properly closed when the error report pop up is generated. Also the client seems to ‘stay on top’ of all other windows, so i can open task manager but the cursor is still the client cursor and clicks do nothing to other windows (the Windows taskbar is usable as normal with normal desktop cursor).

Be nice if one of the tech gurus at least let me know this has been notices

Client crashing constantly

in Account & Technical Support

Posted by: Traldera.5120

Traldera.5120

Still getting the problem today after patch

Client crashing constantly

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi there Traldera* – This is actually a Windows based error code which indicates a CRC error. I’d start with a Disk Check.

Client crashing constantly

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Just as a hint for future, when the game crashes like that and the mouse keeps clicking the game window and not task manager, you need to alt+tab to task manager and use the keyboard to navigate it (tab, arrows, and alt+(letter combination) to command it to force quit a task…. I forget the letters, but the activating letter is typically underlined in the word.

Client crashing constantly

in Account & Technical Support

Posted by: Traldera.5120

Traldera.5120

Kyllaa – yeah i got that thanks :P

Ashley – thanks for the reply. Any chance you could expand a little on that? Or if anyone else could? I’ve never had to repair CRCs before, and its on my OS drive so cant really move it elsewhere, at least not easily

Client crashing constantly

in Account & Technical Support

Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Kyllaa – yeah i got that thanks :P

Ashley – thanks for the reply. Any chance you could expand a little on that? Or if anyone else could? I’ve never had to repair CRCs before, and its on my OS drive so cant really move it elsewhere, at least not easily

A CRC check is simply just making sure the data got to you without any modifications due to transitioning from where ever it was to your hard drive. The only way to fix it is to redownload the game. Sometimes though the hard drive has a bad sector that corrupts the data thus making the CRC fail. Perform a disk check by doing the following:
Open ‘My Computer’
Right-click the hard drive Guild Wars 2 is on and click ‘Properties’
A new window opens, go to the ‘Tools’ tab
In the first section of this tab is a section labeled ‘Error-checking’ hit the button labeled ‘Check now…’
A new window pops up, check both boxes and hit ‘Start’

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