Guild Wars 2

For about a month or more I’ve been having the game client consistently crash on me while trying to download. I’ve done the repair and tried to reinstall the game twice, yet it still crashes on me.

—> Crash <—
Exception: c0000005
Memory at address 00000001 could not be written
App: Gw2.exe
Pid: 24736
Cmdline:
BaseAddr: 00C90000
ProgramId: 101
Build: 53850
Module: ASProxy.dll
When: 2015-10-22T21:14:11Z 2015-10-22T14:14:11-07:00
Uptime: 0 days 0:00:03
Flags: 0

—> System <—
Name: REDACTED
IpAddr: REDACTED
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 3319MB/ 6100MB 54%
Paged: 8883MB/12199MB 72%
Virtual: 3841MB/ 4095MB 93%
Load: 45%
CommitTotal: 3316MB
CommitLimit: 12199MB
CommitPeak: 4043MB
SystemCache: 3424MB
HandleCount: 26908
ProcessCount: 96
ThreadCount: 1340

—> Process Memory <—
Private: 86MB
WorkingSet: 95MB
PeakWorkingSet: 110MB
PageFaults: 298450

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×20a8 <—

—> Trace <—
Pc:10003e8f Fr:057cc5ec Rt:10006d3e Arg:065612f8 00000001 0b3de1a7 7b42f3b6
Pc:10006d3e Fr:057cc648 Rt:10006dfb Arg:0b3de0f0 000000ee 00000001 07cb1028
Pc:10006dfb Fr:057cc68c Rt:1001d0d5 Arg:057cc7bc 00000001 7b42f27a 00000000
Pc:1001d0d5 Fr:057cc784 Rt:751e6f79 Arg:000007d4 057cc7bc 00000001 057cc7d4
Pc:751e6f79 Fr:057cc7cc Rt:00f980ce Arg:000007d4 0b3de0f0 000000ee 00000000
Pc:00f980ce Fr:057cc800 Rt:010aa9de Arg:0b239200 0b3de0f0 044ab06c 044aafe0
Pc:010aa9de Fr:057cde0c Rt:010a9fdc Arg:0b3de0e0 0b4e0960 0000ea60 044ab014
Pc:010a9fdc Fr:057cde64 Rt:010aac5e Arg:0b4e0964 044a9380 044a9350 00000000
Pc:010aac5e Fr:057cf474 Rt:010934f8 Arg:057cf490 0b4e0960 01f571f8 0b4c087c
Pc:010934f8 Fr:057cf6c0 Rt:01091f4f Arg:0011896b 01f571f8 057cf704 06741b70
Pc:01091f4f Fr:057cf6ec Rt:0108fac2 Arg:057cf704 0b4c08ec 057cf710 0109052b
Pc:0108fac2 Fr:057cf6fc Rt:0109052b Arg:0b4e0964 06741b70 0b4c0870 057cf728
Pc:0109052b Fr:057cf710 Rt:0108fa4c Arg:0b4c087c 0b4c0870 020bdcd0 0b4b5830
Pc:0108fa4c Fr:057cf728 Rt:010907e6 Arg:0b4b5838 044cda40 06741b70 020bdcf8
Pc:010907e6 Fr:057cf750 Rt:0108e8eb Arg:0b4c0870 00000000 020bddd4 00000528
Pc:0108e8eb Fr:057cf76c Rt:0108e9aa Arg:00000000 044a9af0 006a4d88 0108fc85
Pc:0108e9aa Fr:057cf79c Rt:00f91bc3 Arg:00000000 044db038 00000000 057cf7e8
Pc:00f91bc3 Fr:057cf7b0 Rt:010d30c0 Arg:044a7100 7b07297a 00000000 044db038
Pc:010d30c0 Fr:057cf7e8 Rt:010d31e8 Arg:00000000 057cf800 759d336a 044db038
Pc:010d31e8 Fr:057cf7f4 Rt:759d336a Arg:044db038 057cf840 77509882 044db038
Pc:759d336a Fr:057cf800 Rt:77509882 Arg:044db038 724b98b3 00000000 00000000
Pc:77509882 Fr:057cf840 Rt:77509855 Arg:010d316c 044db038 00000000 00000000
Pc:77509855 Fr:057cf858 Rt:00000000 Arg:010d316c 044db038 00000000 00000000

—> Thread registers <—
eax=00000001 ebx=0b3de1a7 ecx=0b3de1a7 edx=0000006f esi=065612ec edi=065612e8
eip=10003e8f esp=057cc5ec ebp=057cc5ec
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

ebx-32 0B3DE184 39363663 480a0d31 3a74736f 73736120
ebx-16 0B3DE194 64637465 30312e6e 72412e31 4e616e65
ebx 0 0B3DE1A4 6f777465 2e736b72 0d6d6f63 6e6f430a
ebx16 0B3DE1B4 7463656e 3a6e6f69 65656b20 6c612d70
ebx+32 0B3DE1C4 0d657669 6e6f430a 746e6574 6e654c2d
ebx+48 0B3DE1D4 3a687467 0a0d3020 00000a0d 000884e8
ecx-32 0B3DE184 39363663 480a0d31 3a74736f 73736120
ecx-16 0B3DE194 64637465 30312e6e 72412e31 4e616e65
ecx 0 0B3DE1A4 6f777465 2e736b72 0d6d6f63 6e6f430a
ecx16 0B3DE1B4 7463656e 3a6e6f69 65656b20 6c612d70
ecx+32 0B3DE1C4 0d657669 6e6f430a 746e6574 6e654c2d
ecx+48 0B3DE1D4 3a687467 0a0d3020 00000a0d 000884e8
esi-32 065612CC 616c785c 5c72616e 72756f73 64730101
esi-16 065612DC 7953006b 76583030 0000373e 0656f9e0
esi 0 065612EC 0656c8b0 00000001 00000000 575c3a43
esi16 065612FC 6f640000 54007377 0656c848 00000000
esi+32 0656130C 73726573 686f4a5c 0656c0c8 00000000
esi+48 0656131C 6f4c5c61 00000000 00000000 00000000
edi-32 065612C8 73707061 616c785c 5c72616e 72756f73
edi-16 065612D8 64730101 7953006b 76583030 0000373e
edi 0 065612E8 0656f9e0 0656c8b0 00000001 00000000
edi16 065612F8 575c3a43 6f640000 54007377 0656c848
edi+32 06561308 00000000 73726573 686f4a5c 0656c0c8
edi+48 06561318 00000000 6f4c5c61 00000000 00000000

—> Code <—
10003E6F 5dc20400 cccccccc cccccccc cccccccc ]……………
10003E7F cc558bec 8b450c85 c074078b 4d108a11 .U…E…t..M…
10003E8F 88105dc3 cccccccc cccccccc cccccccc ..]………….
10003E9F cc568bf1 8b0685c0 740950e8 326e0200 .V……t.P.2n..
10003EAF 83c404c7 06000000 00c74604 00000000 ……….F…..
10003EBF c7460800 0000005e c3cccccc cccccccc .F…..^……..

—> Stack <—
057CC5EC 057cc648 10006d3e 065612f8 00000001 H.|.>m….V…..
057CC5FC 0b3de1a7 7b42f3b6 065612e8 00000000 ..=…B{..V…..
057CC60C 00000001 065612e8 0b3de1a7 000000b7 ……V…=…..
057CC61C 00000000 057cc640 1000407d 0646efe8 …..|.}….F.
057CC62C 00000000 0000000f 057cc7bc 7b42f3b6 ……….|…B{
057CC63C 057cc778 1003c1e8 ffffffff 057cc68c x.|………..|.
057CC64C 10006dfb 0b3de0f0 000000ee 00000001 .m….=………
057CC65C 07cb1028 057cc7bc 057cc7c8 057cc7bc (…..|…|…|.
057CC66C 07cb1028 057cc7c8 065612e8 1002b130 (…..|…V.0…
057CC67C 00000144 057cc778 1003c183 7b42f372 D...×.|…..r.B{
057CC68C 057cc784 1001d0d5 057cc7bc 00000001 ..|…….|…..
057CC69C 7b42f27a 00000000 00b4b5f0 00000000 z.B{…………
057CC6AC 00b4a04b 00000000 00000000 00b20000 K……………
057CC6BC 01000000 057cc608 00000000 057cf7d8 ……|…….|.
057CC6CC 77543145 0078a873 fffffffe 775033b5 E1Tws.×......3Pw
057CC6DC 77502fe3 774efe96 76efc4e7 ffffffff ./Pw..Nw…v….
057CC6EC fffffffe 057cc70c 00004000 00000000 ……|........ 057CC6FC 020be2f4 01f57b40 067fa1dc 067fa1dc ....{……….
057CC70C 020be2f4 01f575a0 b5b5c2a7 057cc734 …..u……4.|.
057CC71C 01846578 ffffffff 057cc7d4 00000000 xe……..|…..
057CC72C 000007d4 00b4a058 00000000 065612e8 ….X………V.
057CC73C 057cc7c8 00000001 ffffffff 057cc7bc ..|………..|.
057CC74C 06006874 067fa120 0b3de1dc 01f575a0 th.. …..=..u..
057CC75C 067fa120 057cc770 010af07e 057cc778 …p.|.~...×.|.
057CC76C 00000001 057cc7a0 7b42f27a 057cf7d8 ……|.z.B{..|.
057CC77C 1003d543 ffffffff 057cc7cc 751e6f79 C………|.yo.u
057CC78C 000007d4 057cc7bc 00000001 057cc7d4 ……|…….|.
057CC79C 00000000 00000000 00000000 00b4a058 …………X…
057CC7AC 057cc7c8 00000000 000000ee 057cc8b8 ..|………..|.
057CC7BC 000000ee 0b3de0f0 00b4a050 00000000 ……=.P…….
057CC7CC 057cc800 00f980ce 000007d4 0b3de0f0 ..|………..=.
057CC7DC 000000ee 00000000 0b2d99e0 0b2d9a18 ……….-…-.
057CC7EC 0b3de0e0 057cc804 057cc8c0 00000000 ..=…|…|…..
057CC7FC 0b23926c 057cde0c 010aa9de 0b239200 l.#…|…….#.
057CC80C 0b3de0f0 044ab06c 044aafe0 0b2d99e0 ..=.l.J…J…-.
057CC81C 00000001 00000001 000000ee 01b9545c …………\T..
057CC82C 00000000 00000000 00000000 00000000 …………….
057CC83C 00000000 00000020 01b9547c 00000001 …. …|T……
057CC84C 057cca80 067fa120 00000000 00000001 ..|. ………..
057CC85C 00000000 00000004 00000000 0000003f …………?…
057CC86C 00000000 00000000 ffffffff 00000000 …………….
057CC87C 00000000 00000000 00000000 057cc88c …………..|.
057CC88C 057cc8a8 00000fa0 00000000 00000000 ..|………….
057CC89C 057cc8a8 057cc8a8 00000000 057cc89c ..|…|…….|.
057CC8AC 057cc89d 000001c8 00000000 000000ee ..|………….
057CC8BC 0b3de0f0 00000000 00000000 00000000 ..=………….
057CC8CC 00000000 00000000 00000000 00000000 …………….
057CC8DC 00000000 00000000 00000000 00000000 …………….
057CC8EC 00000000 00000000 00000000 00000000 …………….
057CC8FC 00000000 00000000 00000000 00000000 …………….
057CC90C 00000000 00000000 00000000 00000000 …………….
057CC91C 00000000 00000000 00000000 00000000 …………….
057CC92C 00000000 00000000 00000000 00000000 …………….
057CC93C 00000000 00000000 00000000 00000000 …………….
057CC94C 00000000 00000000 00000000 00000000 …………….
057CC95C 00000000 00000000 00000000 00000000 …………….
057CC96C 00000000 00000000 00000000 00000000 …………….
057CC97C 00000000 00000000 00000000 00000000 …………….
057CC98C 00000000 00000000 00000000 00000000 …………….
057CC99C 00000000 00000000 00000000 00000000 …………….
057CC9AC 00000000 00000000 00000000 00000000 …………….
057CC9BC 00000000 00000000 00000000 00000000 …………….
057CC9CC 00000000 00000000 00000000 00000000 …………….
057CC9DC 00000000 00000000 00000000 00000000 …………….

In addition to that, I’ve also gotten this error: Memory at address 6f0065ae could not be read

Jon Olson.8439:

ASProxy.dll, is causing the issue. This is not installed by the game client.

A friend of mines has this same issue. Should the ASProxy.dll be deleted? or possibly fixed by other means?

Jon Olson.8439:

Drkxamas.6359:

Jon Olson.8439:

ASProxy.dll, is causing the issue. This is not installed by the game client.

A friend of mines has this same issue. Should the ASProxy.dll be deleted? or possibly fixed by other means?

It depends on what it’s used for. If one has another program that actively uses it for some reason, then one may want to disable it. If one isn’t able to determine how it was installed, removing may be a good option. I suggest starting with disabling and progress from there.

Thank you so much for the reply, we aren’t sure which program is actively using it. Whats the best way to safely to remove this file?

Jon Olson.8439:

Drkxamas.6359:

Jon Olson.8439:

Drkxamas.6359:

Jon Olson.8439:

ASProxy.dll, is causing the issue. This is not installed by the game client.

A friend of mines has this same issue. Should the ASProxy.dll be deleted? or possibly fixed by other means?

It depends on what it’s used for. If one has another program that actively uses it for some reason, then one may want to disable it. If one isn’t able to determine how it was installed, removing may be a good option. I suggest starting with disabling and progress from there.

Thank you so much for the reply, we aren’t sure which program is actively using it. Whats the best way to safely to remove this file?

Sadly, I’m not sure.

General suggestion concerning things like this would be to look at ones start up programs, in ones Programs and Features (or whatever is appropriate for the applications control panel in ones OS.) Worst case, it tends to go toward using a registry editor or reformatting to remove the offending program.

Thank you so much, we are gonna continue to try and delete the dll File. I also told him to reinstall and do a complete folder wipe of gw2. We will update to see if any of this works.

Look for a program by Astrill (VPN) software and uninstall it.

Drkxamas.6359:

I also told him to reinstall and do a complete folder wipe of gw2.

Doing that won’t change anything.