CnUtil.h(99) Crashes.

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

I keep getting these crashes a whole lot lately,just had it 3x in about 15m while being in wvw.Already tried repairing etc etc,using the 64bit client since they started the beta and never had issues with it so far i doubt it its because of that unless they changed something to it.Anyone else having this alot or a fix for it ? Getting kinda tired of it atm having to sit in 50queues for wvw forever..

—> Crash <—
Assertion: index < m_count
File: p:\code\gw2\game\content\CnUtil.h(99)
App: Gw2-64.exe
Pid: 3112
Cmdline:
BaseAddr: 00007FF7D0800000
ProgramId: 101
Build: 64926
When: 2016-08-08T17:46:19Z 2016-08-08T19:46:19+02:00
Uptime: 0 days 0:01:33
Flags: 0

—> System <—
Name: SOLIDUS
IpAddr: 192.168.178.10
Processors: 8 [AuthenticAMD:15:1:2]
OSVersion: Windows 6.3 (64 bit)

—> System Memory <—
Physical: 12494MB/16344MB 76%
Paged: 13595MB/18344MB 74%
Virtual: 134215865MB/134217727MB 3%
Load: 23%
CommitTotal: 4748MB
CommitLimit: 18344MB
CommitPeak: 6599MB
SystemCache: 2564MB
HandleCount: 19069
ProcessCount: 41
ThreadCount: 730

—> Process Memory <—
Private: 1652MB
WorkingSet: 1586MB
PeakWorkingSet: 1638MB
PageFaults: 2222754

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 961.65 673223
Programmer Data 653.32 284432
VRAM 518.99 13157
Engine 336.76 126381
Model-Programmer 245.27 30068
Uncategorized 216.74 357608
Game 211.22 126855
Content 140.07 39683
VRAM – Prop Tex 130.33 871
VRAM – Gr Postproc 79.34 17
Collections 76.71 8410
Dictionary 74.98 2929
VRAM – Character Tex 69.45 353
Gr 68.40 71322
VRAM – Composite Tex 63.99 97
Text 62.35 8503
Art Assets 55.69 10607
Character Models 44.63 2181
Composite Models 44.31 1217
Gr Umbra 43.58 1247
Collide 35.90 20576
Composite Tex 34.84 72
Composite Tex Pool 34.84 72
VRAM – DirectX Geo Buffers 30.56 1520

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Model-Programmer 239.68 23074
Uncategorized 216.74 357608
Content 140.07 39683
VRAM – Prop Tex 130.33 871
VRAM – Gr Postproc 79.34 17
Dictionary 74.98 2929
VRAM – Character Tex 69.45 353
VRAM – Composite Tex 63.99 97
Text 62.35 8503
Gr Umbra 43.58 1247
Composite Tex Pool 34.84 72
VRAM – DirectX Geo Buffers 30.56 1520
VRAM – Terrain Tex 22.42 62
Collide 20.94 3372
Archive 18.62 38
VRAM – World Map Tex 16.31 84
VRAM – Effect Texture 15.36 64
VRAM – DDI Shader 12.85 9575
VRAM – Terrain PgdImg 12.50 50
VRAM – VolumeLight Tex 12.49 12
Audio FMOD 11.95 7636
VRAM – UI Textures 11.85 283
Collide Havok 11.82 16237
Composite Packfile 9.35 277

—> Game Context <—
MapId: 94
Flags: 0×241
ElapsedTime: 00:00:44

—> World State <—
<WorldState BufferCapacity=“43694080” BufferUsed=“20228362” DrawCalls=“940” Fps=“66” EffectLights=“0” Lights=“52” Materials=“381” Particles=“6704” Submodels=“976” TextureLoadsPending=“0” TextureMemory=“886093636” Triangles=“580456” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“264011852” CameraPos=“-200.083, 19107.4, -6593.26” CameraFwd=“0.893745, -0.441965, -0.0767219” MapName=“wZY+N.VXinp” MapNamespace=“mR47S” MapSector=“IJwR+.E6wG9” MapType=“WvwRedHome” MapFloor=“3” MapId=“94” MapGuid=“25DD1341-2F8C-445B-8F36-44CA6788A910” MapTimeOfDay=“0.000000” PlayerFacing=“-0.793418, 0.545062, 0.270915” PlayerPos=“38.2411, 18989.5, -6501.6” PlayerVelocity=“0, 0, -0” />

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.17787 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0xbec <—

—> Trace <—
Pc Rt : Args
00007ff7`d0aeb48c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d1917214 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d12df8f5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d12debb1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d1815e76 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d1815d9e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d1815ca9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d1815ec8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d1801ea5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0ebba70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0caa150 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0ca7f6e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0ca7b8e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0ca9096 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0ca759f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0ae2299 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0c6832f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff7`d0c684d6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffa`d86013d2 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffa`d8db54e4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=0000000000000001 rbx=00007ff7d1a7c838 rcx=00000081f2b2f1e0
rdx=00007ff7d1a7c838 rsi=0000000000000063 rdi=00007ff7d1a02050
rip=00007ff7d0aeb42d rsp=00000081f2b2f180 rbp=0000000000000028
r8=0000000000000063 r9=00007ff7d12deb9e r10=000000000000e104
r11=00000081f2b2f798 r12=00000081f2b2fc48 r13=0000000000000002
r14=0000000000004e20 r15=00000081f2b2f950
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF7D1A7C818 00007ff7`d0cdf9c0 00007ff7`d0cdf820 00007ff7`d0cdf740 00007ff7`d0920370
rbx 0 00007FF7D1A7C838 5c65646f`635c3a70 656d6167`5c327767 746e6574`6e6f635c 2e6c6974`556e435c
rbx
32 00007FF7D1A7C858 00000000`00000068 2e2e5c2e`2e5c2e2e 68435c65`6d61475c 435c696c`435c7261
rcx-32 00000081F2B2F1C0 00007ff7`d0aeb42d 00000081`f2b2f180 00000000`00000028 00000000`00000005
rcx 0 00000081F2B2F1E0 00000000`00000050 00000000`00000000 00000000`0000003c 00007ffa`d8dd0d07
rcx
32 00000081F2B2F200 00000081`ee900000 00000081`00000000 00009fbf`0010000f 0053002b`002b0033
rdx-32 00007FF7D1A7C818 00007ff7`d0cdf9c0 00007ff7`d0cdf820 00007ff7`d0cdf740 00007ff7`d0920370
rdx 0 00007FF7D1A7C838 5c65646f`635c3a70 656d6167`5c327767 746e6574`6e6f635c 2e6c6974`556e435c
rdx
32 00007FF7D1A7C858 00000000`00000068 2e2e5c2e`2e5c2e2e 68435c65`6d61475c 435c696c`435c7261
r9-32 00007FF7D12DEB7A f883f98b`48c8fff2 48000002`56870f4b 8b44ff52`14700d8d 034c00ad`ee38818c
r9 0 00007FF7D12DEB9A e8cf8b48`e1ff41c9 48d68b48`001515aa e900000c`afe8c88b e8cf8b48`00000260
r9
32 00007FF7D12DEBBA 48d68b48`00151592 e900000f`b7e8c88b 08478b48`00000248 8d481974`00388348

—> Code <—
00007ff7`d0aeb40d 488bf948 8d0dc970 6b01418b f0488bda H..H…pk.A..H..
00007ff7`d0aeb41d e8ce91fe ff488d4c 2460ff15 033ff000 …..H.L$`…?..
00007ff7`d0aeb42d 488b8424 58010000 48c74424 30000000 H..$X…H.D$0…
00007ff7`d0aeb43d 00488944 2440488b 8424f800 00004885 .H.D$@H..$….H.
00007ff7`d0aeb44d db488944 2448488b 84240001 00004c8d .H.D$HH..$….L.
00007ff7`d0aeb45d 055e81f1 00488944 2450488d 4424604c .^…H.D$PH.D$`L

—> Stack <—
00000081`f2b2f180 00000000`00000000 00007ff7`d1b73bd8 00000081`ee900db0 00007ffa`00000000 ………;………………….
00000081`f2b2f1a0 00000081`f2b2f1c0 00000081`f2b2f1e0 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f1c0 00007ff7`d0aeb42d 00000081`f2b2f180 00000000`00000028 00000000`00000005 -……………(……………
00000081`f2b2f1e0 00000000`00000050 00000000`00000000 00000000`0000003c 00007ffa`d8dd0d07 P……………<……………
00000081`f2b2f200 00000081`ee900000 00000081`00000000 00009fbf`0010000f 0053002b`002b0033 ……………………3...S.
00000081`f2b2f220 00000202`002b002b 00007ffa`d8dd0200 00000081`8b47e820 3f800000`0000000a .…………. .G…………?
00000081`f2b2f240 00000081`8b47e830 00007ff7`00000013 00000000`0000003c 00000000`00000001 0.G………….<……………
00000081`f2b2f260 00000081`f2b2f1e0 00007ff7`d1a7c838 00007ff7`d1a7c838 00000081`f2b2f180 ……..8…….8……………
00000081`f2b2f280 00000000`00000028 00000000`00000063 00007ff7`d1a02050 00000000`00000063 (…….c…….P ……c…….
00000081`f2b2f2a0 00007ff7`d12deb9e 00000000`0000e104 00000081`f2b2f798 00000081`f2b2fc48 ..-…………………H…….
00000081`f2b2f2c0 00000000`00000002 00000000`00004e20 00000081`f2b2f950 00007ff7`d0aeb42d …….. N……P…….-…….
00000081`f2b2f2e0 00000000`0000027f 00007ff7`d18174fd 00000000`00000002 0002ffff`00009fbf ………t………………….
00000081`f2b2f300 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f320 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f340 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f360 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f380 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f3a0 00000000`3b9fc500 00000000`00000000 00000000`3b9fc500 00000000`00000000 …;……………;…………
00000081`f2b2f3c0 00000000`bf2e6c1b 00000000`00000000 00000000`3f1d7a41 00000000`00000000 .l…………..Az.?…………
00000081`f2b2f3e0 00000000`3c7b2b09 00000000`00000000 00000000`3c7b2b09 00000000`00000000 .{<………….{<…………
00000081`f2b2f400 00000000`3c9374bc 00000000`00000000 00000000`3c9374bc 00000000`00000000 .t.<………….t.<…………
00000081`f2b2f420 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f440 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f460 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
00000081`f2b2f480 00000081`d7284330 00000000`00000006 00000081`f2b2f520 00007ff7`d17e57ff 0C(…………. ……..W~…..
00000081`f2b2f4a0 00000081`c8fd4568 00000000`00000039 00000081`f2b2f5b0 00007ff7`d0cc5846 hE……9……………FX……
00000081`f2b2f4c0 00000081`c9cd3a6c 00007ff7`d0cbfad4 00000081`c9cd3a64 00000081`8a62e028 l:…………..d:……(.b…..
00000081`f2b2f4e0 00000081`8afbce40 00000081`c9cd3a60 00000081`c8fd4568 00007ff7`d1815e76 @…….`:……hE……v^……
00000081`f2b2f500 00000081`c8fd4568 00000081`c8fd4568 00000000`00000039 00000081`f0a46400 hE……hE……9……..d……
00000081`f2b2f520 00000039`000001f0 00000081`c8fd4570 80000000`00000130 00000081`00000000 ….9…pE……0……………
00000081`f2b2f540 00000000`00000039 00007ff7`d1815d9e 00000081`c8fd4568 00000081`f2b2f5b0 9……..]……hE…………..
00000081`f2b2f560 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`d0cc04a4 …………………………..

—> Error Logs <—
Texture missing mip chain: 0×00ecaf
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Model ‘0×0f63e2’: Failed to resolve AimIK bone indices.
OnRecvRedirectQueueStatus: 48
OnRecvRedirectQueueStatus: 48
Content is referencing a propID that doesn’t exist propId=‘1460536277507120263’
Content is referencing a propID that doesn’t exist propId=‘1503263346355347056’
Content is referencing a propID that doesn’t exist propId=‘1503263324880510579’
Content is referencing a propID that doesn’t exist propId=‘1503263582578548363’
Content is referencing a propID that doesn’t exist propId=‘1503263552513777269’
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×147884
Texture missing mip chain: 0×147880
Texture missing mip chain: 0×00ecaf
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×13c2
Version = 10.18.0013.5900
Description = NVIDIA GeForce GTX 970
Compat = 0×00100000
VidMem = 0 MB

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

Dxdiag added aswell.

Attachments:

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

Anyone… ? I am unable to properly play this game atm..

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can contact the Tech CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Check for a newer BIOS update? Six years may be a bit old. /shrug

Good luck.

(edited by Inculpatus cedo.9234)

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

The bios is from 2012,and it’s the last one that’s available.I also highly doubt that’s the issue because the crashes just started happening since about a week ago.

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Jon Olson

Jon Olson

Programmer

This should be fixed as of today’s release.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Oh, ok. Confusing as the BIOS date says 2010.

Regardless, seems a fix was released, so all is good. =)

CnUtil.h(99) Crashes.

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

This should be fixed as of today’s release.

I was just busy reinstalling windows as a last resort when i read your post.
Will see tonight if you really fixed it,fingers crossed.

Thanks alot.