Code=35:5:1:813:101 After hack

Code=35:5:1:813:101 After hack

in Account & Technical Support

Posted by: Mustachio.5648

Mustachio.5648

Hey,

I hadn’t played for a week and when I tried to log in today I noticed that someone hacked my password. Ok I do password recovery.. everything goes fine untill I try to play with one of my characters.. it gives this error :

Disconnected.Another client has connected to Guild Wars2 using this account.Please try again later. (Code=35:5:1:813:101)

Can anyone help me with this issue? Thanks

Code=35:5:1:813:101 After hack

in Account & Technical Support

Posted by: toxianguardian.4850

toxianguardian.4850

You did password recovery, so your email is intact. That means whoever is playing your game, is doing it from your IP. Since you have to verify new IP’s through your email….and your email is fine….

not sure what to tell you.

Code=35:5:1:813:101 After hack

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Mustachio – You will want to submit a support ticket in regards to that issue as the Account Support Team are the only ones who can assist you with this particular error code.