Guild Wars 2

120825-007873 Still not resolved

Received a reply to my ticket saying that my items were restored on Friday.
This is NOT the case.

I am still missing Miniture Rytlock, Tome of Influence & Challice of Glory.
This is becoming beyond a joke now.

Ticket ID: 120825-025795.

I too, just received a reply to my ticket saying that my items were restored on Friday.
This is NOT the case.

I also just received an in-game email to one of my characters.
This new email says it is 3 weeks old.
It says : “Special Item Delivery. Please find attached these special items for you to enjoy.”

However there is nothing in the in-game mail.
It was empty.

I am still missing Miniture Rytlock, Tome of Influence & Challice of Glory.

Ticket Title now reads: DDE/CE Resolved 9/21/2012
Ticket number: 120825-033103
Ticket status: Updated
Ticket created: 08/25/2012

Not fixed. DDE.

Still waiting to receive Rytlock, Tome of Influence, Chalice of Glory.

Each of my characters creates with the HoM stone in inventory, and a piece of mail with the hero band and golem banker.

Ticket number: 120825-027665.

Opened August 25th.

I’ve posted here previously,had my ticket open since the 26th of August during the headstart deleted my 1st character and lost mini Rytlock ,Tome and Chalice from digital deluxe..seems i’ve been overlooked again in the latest distribution Ticket Number 120826-005418 losing hope and the will to live tbh.Ticket still showing as status updated from 18th sep

Response received from support:
————————————————————————————-
We’re writing to you today in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.

These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.

On Friday, 9/21/2012, we replaced these items on the account by sending another copy of them in another in-game mail. But there are a couple of things you should know:

•Each item can only be used once per account. If you already used the first copy of the item you received, the new copy you receive will not be functional.

•We can trigger a second distribution of items just one time per account. So when you are deleting characters in the future, take care to move your special items to your storage so that you do not delete the one-time items.

Thanks for your patience as we worked out the resolution to these issues, and thanks as well for your support of Guild Wars 2!
————————————————————————————-

Well I replied that I have not received the replacement of the 2 items I want yet.

Placing my Tickets again:

120825-009324 Closed
120903-007919 Closed
120914-005903 Updated

I got a reply not so long ago aswell, claiming that they replaced my items on friday. It is not true! I haven`t gotten any mail. I`ve been waiting for the replacement since the first day of headstart. I didn`t mind to wait, but now I`m just very dissappointed. My last hope is posting here. It seems the persons who reply to my ticket don`t even read the communication history. And where do they even get the info that the items were replaced when they weren`t?.

Original ticket: 120825-010443 Closed by me when told to wait 08/25/2012
Second ticket: 120914-002059 Waiting 09/14/2012

Open since August 25th, closed or just told it was resolved back on the 6th, but never was:
120825-003710

I still have not received my items and my ticket is well over 5 days old now.

Incident: 120914-000156

Thanks.

Haven’t received anything.

Ticket 25/8: 120825-013283

Thank you.

120825-011827 Waiting 08/25/2012
120826-006347 Closed 08/26/2012
120913-006832 Updated 09/13/2012

My ticket’s were updated today with information that I recieved my items on 6th of September. I did not.

I am getting angry because I lost something month ago and only thing I’ve heard is that you are working on it…

Gaile,

I’m begging you please to help me. After finally responding to my original ticket submitted on August 25th, support has told me the ticket is closed because this issue was “resolved” on September 6th.

Yes – an e-mail was sent on the 6th claiming the items would be sent. No – the items were not mailed to me in game. Where is support getting this information?

This process has become incredibly exhausting and having tickets closed prematurely has just been very discouraging. Can you please help out?

Thank you again.

[Incident: 120825-007430]

120908-001561

It says resolved as of Friday, 9/21/2012. However, I still have yet to receive any replacement items. Please help.

Thank you

[Incident:120919-003581]?

Says it was resolved I have updated it but still no items please help.

DDE/CE Resolved 9/21/2012 [Incident: 120825-008942]

Not resolved, either.

Does Arena plan on reseeding the items with the next update? In that case the response was not clear. If not, I would like to see my case, as well as many others resolved.

Thanks.

Frupert.7240:

As of Monday September 24, 2012 at 2:25 PM I have still not received my items.
Original Ticket Submitted on 8/25 : 120825-004180
Open Ticket regarding the same issue that is currently “Updated” : 120914-005021

As of Tuesday September 25, 2012 at 3:45 PM I have still not received my items. It has now been over a month since I submitted my first ticket, and I have not received any response on my Updated ticket for over a week.

Yesterday I updated my ticket to say that I did not receive the replacement items.
Today I got a response telling me the issue is resolved and I received my items.
This is the second time I have been told my issue is resolved when it isn’t.

Do they even read the support tickets?
I get more information and responses via the forums.

I have NOT received any items.
-Ticket # 120825-003481. Created 32 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 18 days ago on: 09/07/2012. Status: Updated

Can we please get a response with an acknowledgment and a list of all the ticket numbers who did not receive their items so we know we are on the list?
(even though I was “on the list” last time, but received nothing)

Incident 120905-001229

Same deal as most of the others. Says it was resolved Friday the 21st and still no items as of Tuesday. I’m glad you guys are working to get us the items though.

Natebert.8432:

I too, just received a reply to my ticket saying that my items were restored on Friday.
This is NOT the case.

I also just received an in-game email to one of my characters.
This new email says it is 3 weeks old.
It says : “Special Item Delivery. Please find attached these special items for you to enjoy.”

However there is nothing in the in-game mail.
It was empty.

I am still missing Miniture Rytlock, Tome of Influence & Challice of Glory.

Ticket Title now reads: DDE/CE Resolved 9/21/2012
Ticket number: 120825-033103
Ticket status: Updated
Ticket created: 08/25/2012

Hey GaileGray,
I have received a 2nd in-game message this afternoon with the 3 missing items attached.

However, it appears that the Tome of Influence is still not working, as the item does not execute, and/or the influence has not been registered to my guilds total.

As stated before, I executed the Tome of Influence on my previous character (and it disappeared), but the 1000 influence was not actually applied to my guilds total, as shown (or not shown) in the guild history log.

I have responded to the ticket as requested to keep the status in an ‘Updated’ state.
Thank you,
Natebert.8432

#120920-001266 (09/19/2012)
#120825-028078 (08/25/2012)

Still have not received the mail with the Miniature Rytlock, Tome of Influence and Chalice of Glory.

Not happy, received a reply finally saying they have restored my items this is NOT true. i have not received anything at all, please fix this Arena Net, been way too long and I’m loosing patience here. Reference number again is 120902-009349

#120926-001904

I also received a message on my ticket yesterday 9/25/12, saying that it was resolved on 9/6/12, which it hasn’t been. I have not received a replacement mini rytlock, tome of influence, or chalice of glory. I replied to my ticket, as well.
[Incident: 120826-007802]
Thanks

#120825-009729 Still awaiting mail with dde items
Received the email on my ticket yesterday also saying it was resolved. Checked in game mail on this account and my other account(in case it got sent wrong) but there was no mail with my dde items. Also, replied on my ticket through support with same info.
ty

Need DDE Items Back…

120914-000304

Closed

09/13/2012

Still haven’t recieved my DDE items

120906-010340

Closed

09/06/2012

I have deleted my Digital Deluxe items

120830-015905

Closed

08/30/2012

Gonna keep bugging you about what i paid for till you give me my items….btw get a effin support telephone number

my tickets 120828-005612 was closed , the CS officer said that my items has been send by in-game mail

But when i check each character mailbox i dont see any mail containing any items

I still havent received my tome of influence and chalice of glory yet ….

Please help

I have not deleted any of my DDE items, but when I activated my Tome of Influence, no influence was added to my guild. Should I make a ticket about this or will the influence be added later automatically?

GaileGray.9587:

You also did not update your ticket 120920-001266. Please indicate in your ticket that you still need the items. As the ticket explains, you need to update in order to get in the replacement queue.

First time posting in this thread because I thought it was just going to get taken care of, but this is the first I’ve seen of needing to get into a queue. My original ticket is 120825-008885.

I’m a little concerned. I submitted an original ticket a month ago, and was never told I needed to do anything to get into a queue to get my items back. We went back and forth a bit on my ticket, so I didn’t just submit it and forget there was a response. I don’t know if I am in this “queue” now, it is the first I’ve heard of it.

I can no longer reply to my original ticket because it is closed, so I made a new one referencing this post of yours and my original ticket. Are there any other steps I need to take to get my items back?

GaileGray.9587:

Zora.8437:

Need DDE Items Back…

120914-000304

Closed

09/13/2012

Still haven’t recieved my DDE items

120906-010340

Closed

09/06/2012

I have deleted my Digital Deluxe items

120830-015905

Closed

08/30/2012

Gonna keep bugging you about what i paid for till you give me my items….btw get a effin support telephone number

You need to respond to Ticket 120914-000304. You never did so, so you were not in the queue for a distribution. Please update the ticket to say you still need the items. I will let the team know that you will be doing that today. Thank you.

Infinity Zero.8052:

#120920-001266 (09/19/2012)
#120825-028078 (08/25/2012)

Still have not received the mail with the Miniature Rytlock, Tome of Influence and Chalice of Glory.

You also did not update your ticket 120920-001266. Please indicate in your ticket that you still need the items. As the ticket explains, you need to update in order to get in the replacement queue.

What about people that got response that their issue was resolved on September 6th 2012 but did not recieved items?

Incident: [Incident: 120907-007457] has the status resolved but it isnt…

The mail said that there was a second distribution on friday the 21st of september however I havent received any ingame mail with my Rytlock minipet on any of my 7 characters allthough support claims the distribution took place.

May I kindly ask to look into this matter further since I appear not to be the only one who got this kind of message.

Sincerely Mordred

Ps I updated the incident

I also need my items restored. My original ticket was closed.

Reference ID # 120926-004740

Frupert.7240:

Frupert.7240:

As of Monday September 24, 2012 at 2:25 PM I have still not received my items.
Original Ticket Submitted on 8/25 : 120825-004180
Open Ticket regarding the same issue that is currently “Updated” : 120914-005021

As of Tuesday September 25, 2012 at 3:45 PM I have still not received my items. It has now been over a month since I submitted my first ticket, and I have not received any response on my Updated ticket for over a week.

As of Wednesday, September 26, 2012 at 3:30 PM I have still not received my items. This is absolutely ridiculous. Still no response on my updated Ticket in which i was told that there is no solution to this problem. Seriously, what do I need to do to get my items?

So this is the response I got today:

“Hello,

The Guild Wars 2 Support Team is unable to restore missing characters or items. I understand this may be frustrating, but we simply do not have the capabilities to do this."

So after waiting patiently since the 25th of August and keeping things as amicable as possible, unlike some others, this is the explanation I get. “Do not have the capability to do this,” really? Based on whats been posted on this forum you clearly have the capability to do so.Yes this IS frustrating and this poor excuse I was given doesn’t help at all. I just want to be at the very least compensated for the money I put down for the CE. Thanks

120825-028261: Posted on the 25th but closed without resolution
120922-005676: Current Ticket

Missing Digital Delux Edition Items [Incident:120927-000538]

#120825-009729
resolved but unresolved.
I updated the ticket with the info.
please keep this account in the que for this ticket#
ty

Well I just got a somewhat patronizing response from support. Is it really all that hard for them to believe that some of us just didn’t get any items as part of that “mass distribution” that happened on Friday? That the error is somewhere in the system or on their end, not always at the end-user?

Wow, that was rude.

I’ve had a ticket open since August 25th. This is ridiculous.

Honestly, when I paid the extra 20 USD for the Digital Deluxe version, it wasn’t because I thought the extras that came with it were worth 20 dollars. I would have at most paid 5.00 for those things. I did it because I wanted to support the ANet team with some additional release capital.

Just… wow.

I can endure the large number of in-game bugs that we’ve experienced. But customer service is really beginning to put a rather bad taste in my mouth for what otherwise is a pretty great game experience.

Yes, support: I DO know what a consumable is. If you actually took the time to check my glory/influence record, you’ll see that, since headstart, I never consumed any of the items that were supposed to come with the DDE.

Wow.

Tory.7516:

Yesterday I updated my ticket to say that I did not receive the replacement items.
Today I got a response telling me the issue is resolved and I received my items.
This is the second time I have been told my issue is resolved when it isn’t.

Do they even read the support tickets?
I get more information and responses via the forums.

I have NOT received any items.
-Ticket # 120825-003481. Created 32 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 18 days ago on: 09/07/2012. Status: Updated

Can we please get a response with an acknowledgment and a list of all the ticket numbers who did not receive their items so we know we are on the list?
(even though I was “on the list” last time, but received nothing)

I am so sick of this. I just received another updated “resolved” response on my ticket saying that the items were sent out to me on Friday. The response is literally a cut and paste of the same response I received the first time I said I did not get the items on Friday.

I DID NOT GET THE ITEMS!

Please acknowledge us who did not receive the items, yet are being told that we have. If you would just give me some sort of confirmation that I am on a list and that being on the list actually means something this time it would be greatly appreciated. Please.

-Ticket # 120825-003481. Created 33 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 19 days ago on: 09/07/2012. Status: Updated

I did recieved my items back this morning with a response from customer support that they were returned on September 21st.

Today, I received yet another resolved message to my ticket [Incident: 120826-007802]. However, this time stating that it was resolved on 9/21/12. Obviously, my response stating that as of 9/25/12 I had not received Rytlock, the chalice, or tome was overlooked. And again after checking my account, I still do not have the items. So, I was sure to respond to the ticket again, stating that it has not been resolved like they keep trying to tell me. At this point, I’m starting to feel a little frustrated about this issue. I hope this will be resolved soon for everyone. Thanks.

I got a copy paste answer too this morning about the September 21st, I was about to send an angry reply, BUT when I saw Shunkan`s message here I decided to log in first and see if I find a mail. AND OMG THERE WERE MY ITEMS!!! YAY I missed the Rytlock mini so much!
Only thing I can think of is that there was a delay in the ingame mails or something.
Either way, don`t give up hope guys.

Tory.7516:

Tory.7516:

Yesterday I updated my ticket to say that I did not receive the replacement items.
Today I got a response telling me the issue is resolved and I received my items.
This is the second time I have been told my issue is resolved when it isn’t.

Do they even read the support tickets?
I get more information and responses via the forums.

I have NOT received any items.
-Ticket # 120825-003481. Created 32 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 18 days ago on: 09/07/2012. Status: Updated

Can we please get a response with an acknowledgment and a list of all the ticket numbers who did not receive their items so we know we are on the list?
(even though I was “on the list” last time, but received nothing)

I am so sick of this. I just received another updated “resolved” response on my ticket saying that the items were sent out to me on Friday. The response is literally a cut and paste of the same response I received the first time I said I did not get the items on Friday.

I DID NOT GET THE ITEMS!

Please acknowledge us who did not receive the items, yet are being told that we have. If you would just give me some sort of confirmation that I am on a list and that being on the list actually means something this time it would be greatly appreciated. Please.

-Ticket # 120825-003481. Created 33 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 19 days ago on: 09/07/2012. Status: Updated

Tory, I hear your call! I have the exact identical mail responses (and also got duplicate today wich i’m very dissatisfied in their Customer Service!

I find it obnoxious that in my response to “we have mailed you the items on 9/21..” after wich I wrote that i have not recieved the items if they can look into it and that i recieve today the exact copy/paste message.

I demand a honest reaction from them. Waiting since 9/5 and then getting these kinds of responses. I even followed up a suggestion that i close the “old” ticket and to create a new ticket, but then getting a response on the old ticket.

I hope that CS can help us out in this issue.
The ticketnumber on wich this copy/paste mails were sent is: 120905-004239 status: “Updated”.
The “new” ticket# 120924-001744 EDIT: wich is now on status “Closed”..geesh

SO after waiting for a month since head start 26th AUGUST I finally receive this email today:
Hi there. I’m writing to you in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.

These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.

On Friday, 9/21/2012, we replaced these items on the account by sending another copy of them in another in-game mail.

…… must be the slowest mail in the world because I still haven’t received my Rytlock,chalice or tome as of 9/27/2012

After over a month of reasonably patient waiting, I’d like to say a BIG THANK YOU! Finally got my items in the mail today! Love you guys <3

I also need my items restored. My ticket is
DDE/CE Resolved [120904-007015] Updated 09/04/2012

Still no items. 120927-002741

A second response, same one…claiming that I have received the items on 21st Sept 2012 although I made it clear that I did not…
————————————————————————————-
We’re writing to you today in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.
These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.
On Friday, 9/21/2012, we replaced these items on the account by sending another copy of them in another in-game mail. But there are a couple of things you should know:
•Each item can only be used once per account. If you already used the first copy of the item you received, the new copy you receive will not be functional.
•We can trigger a second distribution of items just one time per account. So when you are deleting characters in the future, take care to move your special items to your storage so that you do not delete the one-time items.
Thanks for your patience as we worked out the resolution to these issues, and thanks as well for your support of Guild Wars 2!
————————————————————————————-
Placing my recent Ticket again:

120914-005903 Updated

What is going on?

NOTE: My password manager warns me from entering support page, saying its not a secure website…..Never received this before, I dare not to log in…So I haven’t replied yet..

Frupert.7240:

“Hi there. I’m writing to you in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.

These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.

On Friday, 9/21/2012, we replaced these items on the account by sending another copy of them in another in-game mail. But there are a couple of things you should know:

•Each item can only be used once per account. If you already used the first copy of the item you received, the new copy you receive will not be functional.

•We can trigger a second distribution of items just one time per account. So when you are deleting characters in the future, take care to move your special items to your storage so that you do not delete the one-time items.

Thanks for your patience as we worked out the resolution to these issues, and thanks as well for your support of Guild Wars 2!

-The Guild Wars 2 Customer Service Team"

got the same email about 15 hours ago, yet i didn’t recieve any items in mail (or inventory).

[Incident: 120916-002064]

Tory.7516:

Tory.7516:

Yesterday I updated my ticket to say that I did not receive the replacement items.
Today I got a response telling me the issue is resolved and I received my items.
This is the second time I have been told my issue is resolved when it isn’t.

Do they even read the support tickets?
I get more information and responses via the forums.

I have NOT received any items.
-Ticket # 120825-003481. Created 32 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 18 days ago on: 09/07/2012. Status: Updated

Can we please get a response with an acknowledgment and a list of all the ticket numbers who did not receive their items so we know we are on the list?
(even though I was “on the list” last time, but received nothing)

I am so sick of this. I just received another updated “resolved” response on my ticket saying that the items were sent out to me on Friday. The response is literally a cut and paste of the same response I received the first time I said I did not get the items on Friday.

I DID NOT GET THE ITEMS!

Please acknowledge us who did not receive the items, yet are being told that we have. If you would just give me some sort of confirmation that I am on a list and that being on the list actually means something this time it would be greatly appreciated. Please.

-Ticket # 120825-003481. Created 33 days ago on: 08/25/2012. Status: Closed
-Ticket # 120908-001695. Created 19 days ago on: 09/07/2012. Status: Updated

I have just received the items in the mail.

I don’t know if the stuff sent out on Friday was just slow getting to me, or it’s because I’ve posted on this forum everyday, but finally my issue is resolved.

Thank you Support Team, I hope I never have to see you again

Oorjuwa.1682:

A second response, same one…claiming that I have received the items on 21st Sept 2012 although I made it clear that I did not…
————————————————————————————-
We’re writing to you today in response to your support ticket asking for help with Collector’s Edition and Digital Deluxe Edition in-game items.
These in-game items are consumable, and are provided to your account using the in-game mail system. You can leave them in the in-game mail for as long as you want. Once you take them out of the in-game mail into a character’s inventory, be sure not to delete the character with those items in their inventory.
On Friday, 9/21/2012, we replaced these items on the account by sending another copy of them in another in-game mail. But there are a couple of things you should know:
•Each item can only be used once per account. If you already used the first copy of the item you received, the new copy you receive will not be functional.
•We can trigger a second distribution of items just one time per account. So when you are deleting characters in the future, take care to move your special items to your storage so that you do not delete the one-time items.
Thanks for your patience as we worked out the resolution to these issues, and thanks as well for your support of Guild Wars 2!
————————————————————————————-
Placing my recent Ticket again:

120914-005903 Updated

What is going on?

NOTE: My password manager warns me from entering support page, saying its not a secure website…..Never received this before, I dare not to log in…So I haven’t replied yet..

I just checked and I have received the items via in game mail… Thank you Thank you ….FINALLY