Complaint

Complaint

in Account & Technical Support

Posted by: Clunker.6198

Clunker.6198

I’ve submitted a ticket already i’m trying to get logged back into my support account it’s telling me the passwords wrong and the links in the email you guys send me doesn’t even work lol this is crazy people i paid 60 bucks for your game for you to kick me off of it in the first week for something that you should have prevented in the first place i don’t even want help anymore but really not cool to treat paying customers like that

Complaint

in Account & Technical Support

Posted by: jakep.9572

jakep.9572

I’m not sure what the point of this post is if you “don’t even want help anymore,” but I’ll give you a few suggestions for how to get more attention to the issue.

Include your ticket number in this post so that the staff can reference your case. Include relevant details in your post regarding how you lost your account in the first place. Was it hacked? Was it banned? Did you do something wrong? You said “I paid 60 bucks for your game for you to kick me off of it in the first week for something that you should have prevented in the first place.” That sounds a lot like the argument people are making regarding exploits, and it’s probably not going to fly here. If you were banned for exploiting chances are they’ll give you another chance (as they did with the karma exploiters), provided you ask and delete your gains from it.

Other relevant information: How long have you been waiting? What error are you getting for the links they send you? There are known issues regarding links being broken, so that could help.

Complaint

in Account & Technical Support

Posted by: Clunker.6198

Clunker.6198

My account was temp suspended for 3 days for having the name whitepower bill and i can’t file anymore tickets because i can;t get signed into my support part of this website i’ve tried reclaiming that password but the links in the emails sent don’t help and i’ve been waiting one day of the like 4 i’ve had it lol thank you for trying to help but the point of this thread was simply to make the point the customer service is awful compared to most of the games out there

Complaint

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Such issues are meant to be discussed with our customer support team. Posting here on forums will not speed up the process or solve your issue. If you have already send a ticket, please be patient.

Thank you for your understanding.