Complaint

Complaint

in Account & Technical Support

Posted by: Broski.6209

Broski.6209

I recently sent in a support ticket to ANet asking for a free world transfer.
Kindof a long story but here goes: [tl;dr at bottom]

I played GW2 before it launched because I got the deluxe edition so we got to play a day early I think. I quit around September due to personal reasons. I come back and try to switch but I see a 1800 gem price. I find out my relative is on a different server so I pay the fee and go on to play there.

Once there, I’m immediately labeled as a troll, kitten kitten etc etc. I’m confused so I’m like what gives? It’s total crap. People tell me to stop starting drama looking for sympathy because I won’t get any. I get PMs and mails with threats ingame and real life threats, even ones to hack my account.

So my relative switches to a different world again, and I follow him, again paying the fee a second time. Why? Because I wasn’t in a guild yet, and I wanted someone to play with, so I figured ’Hey, what could another transfer hurt?"

I start playing on the new server, and guess what happens? I’m immediately labeled as a spy and a troll. I try to explain why I’m not a troll, and people spam that they’re going to ignore me and report me for spam. Ok, cool, no one cares what I have to say. Awesome. On this new server, I continue to play and eventually save enough to get a Commander’s Tag. I get called a piece of crap commander, a troll commander, a spy commander etc etc.

How would I be able to spy? Having a second account? Nah, can’t be asked to play two accounts when I don’t have a lot of time to play on just one. Fork over $20 every week to transfer? Nah, unfeasible because the world vs world could change the matchups, AND I’m not blowing $20 every 7 days just to relay information that will be outdated.

So I explain why I’m not a troll, and why my relative is upset. No one cares or even attempts to hear me out. I get ignored/supposedly reported and threatened to get hacked/banned. Supposedly one of the popular commanders is ‘friends’ with some GMs and has the influence to get people banned for not listening to him/her.

I sent in a ticket to ANet asking for a transfer due to the constant harassment and unsupportive community. The first reply was to buy gems and transfer myself. So I send in another ticket explaining the above situation, and get told to basically suck it up. Hmm, so pay up, suck it up, or stop playing are the only solutions ANet has really given me.

It seems totally unfair that I’d have to keep paying just to find a world where I don’t get harassed for being related to someone. Just because that relative likes to argue sometimes doesn’t mean I’m the same person. To me, this just seems like ANet supports cyberbullying and has favoritism for certain people.

tl;dr
Constantly harassed/threatened, GMs supposedly have favoritism towards players, ask for world transfer after I’ve paid twice for transfers. Got denied and told to pay up, suck it up, or quit.

Complaint

in Account & Technical Support

Posted by: gassy.8975

gassy.8975

What are you saying in chat that is leading to people trolling you? I’ve been on 4 different servers (at least, I lost count) and have pve’d and pvp’d on both. I’ve never had the experiences you say you keep having, and I’ve seen nothing but nice people almost all the time regardless of the server.

If people are saying things in chat to try to get a reaction out of anyone, and you respond to the trolling, they’re going to focus their comments at you. Ignore the negativity and you should have an enjoyable experience in-game.

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Sadly, all you can do is report those who are harrassing you, and submit proof. I am sorry to hear about your experience. You can always save up gold and exchange them for gems to facilitate a transfer. Also, maybe not tell everyone you are related to your relative, and thus avoid the stigma. Good luck. =)

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Posted by: Broski.6209

Broski.6209

Well, what good is my experience going to be if I’m known as a piece of crap and a troll all because I’m related to someone? What fun would it be to play solo, without being in a guild to have the chance to make friends? How fun could it be to play with chat off or muting everyone? I’ve had people ask me to join their guilds, then once they found out from a friend that I’m related to so and so, I’m immediately removed or told I’ve been declined. Simply ‘ignoring the negativity’ doesn’t make my play experience fun. People get upset with me for using ‘big words’ such as ‘antics’ and ‘comprehension’, which either they’re trolling me, or they didn’t get the same education I recieved. [Not trying to say I’m smarter than everyone, but I do think that some education systems aren’t as productive as they were when I was growing up as child]

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Posted by: gassy.8975

gassy.8975

I’m pretty sure it’s not the fact that those are “big words.” I suspect it’s the way you’re using them. If you’re bashing your own team for their “antics” or are telling people on your server that they don’t have basic “comprehension” or that they didn’t get the same education you did, then yes you’re going to be trolled (in return). I’ve never seen a player trolled for insulting an opponent.

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Posted by: Broski.6209

Broski.6209

When I used ‘antics’ and ‘comprehension’ it was to tell people to stop harassing me with their childish antics. I’d in turn be called a kitten so I’d reply “How can you label me a kitten when you lack the comprehension skills to understand what antics are?” Yes, that is quite hostile, but how would you feel if you’re being constantly harassed?

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Posted by: Astral Projections.7320

Astral Projections.7320

How do these people know who you are related to? Why would they call you a troll just because you are related to someone? On two different servers, people spontaneously start attacking you and calling you names? Because you are related to someone else? I’m sorry, but that is hard to believe. I have to wonder what you were saying in chat to make people start calling you a troll.

There is a piece of this story left out.

If you don’t want to be called a troll then don’t speak in chat for a while. When you do, think 3 times before you say anything. Keep anything you say polite and to the point.

If they are calling you a crap or a troll commander, then maybe you need to give it up for a while. Just because you bought the title doesn’t means you are any good at it.

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Posted by: Broski.6209

Broski.6209

People know I’m related to my brother because when I switched over, I’d ask why people called my brother a troll and crap commander. When they asked me who I was I’d naturally tell them I’m his brother.

I bought the commander tag because I heard it gave specific buffs, and also because I wanted a chance to be a leader and help the server become top-ranked out of the matchup we had.

Even when I don’t speak, someone spots me and says “Oh look, XXX is here, don’t listen to anything he says.” This is when I ask people why do they not give me a chance and act with the herd or sheep mentality. Then I’m told to stop crying and man up or quit the game.

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Posted by: Astral Projections.7320

Astral Projections.7320

If your brother is so infamous that no one can stand him, so much a troll that it’s spilling over to you, then maybe you need to go to a different new server. Somewhere where he isn’t. He will need to sink or swim on his own. It’s called tough love.

As for the commander title, obviously they don’t respect you as a commander in that server. Wearing it is gaining you negative attention. I would recommend turning it off, switching servers and not wearing it for a few months. Allow the people in WvW in the new server to see you around and start respecting you. Then turn it back on.

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Posted by: gassy.8975

gassy.8975

I wouldn’t even say “act with the herd or sheep mentality” if I were you. The more reason you give people to troll you, the more they will troll you. You’re likely going to have to not associate with any of the negativity… don’t respond to it, don’t initiate it. If people troll your brother, don’t respond. He can fend for himself.

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Posted by: Broski.6209

Broski.6209

@ Astral:
That’s pretty much the conclusion I’ve come to as well. As much as it sucks for me to do it, I think it would be best to go to an entirely different server that he’s never been on to try and start fresh. Thanks for the help Astral.

@Grassy:
It upsets me that a lot of people enjoy being trolls/trolling others for amusement. >_>
It also saddens me that the best solution seems to be to leave my brother on a different server to fend for himself in order to make the game enjoyable for me again.
Thanks for your help Grassy.

@ANet:
Sorry ANet for saying you support bullying.

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Posted by: gassy.8975

gassy.8975

They don’t support bullying (oops, I misread, I think). Anyway, as someone else said, file a ticket with proof of the bullying. A GM will read the chat, and if someone was harassing you the GM will take action. However, if the GM sees that you were a willing participant in the insults, your account could be suspended also.

As for leaving your brother, at least it’s just a video game.

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Posted by: LeCreaux.3087

LeCreaux.3087

There’s a LOT of players in this game. If you wanted to, you could pretty much do your own thing endlessly and not stand out from anybody else. It’s virtually impossible to “grief” anybody. You’d have to do a LOT of attention-seeking to attract the amount of attention you’re describing. Just saying.

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Posted by: Broski.6209

Broski.6209

@LeCreaux, I don’t ASK or WANT the negativity I get. I get it because I’m related to someone ingame who doesn’t mind arguing with everyone. The times I’ve tried to defend him and explain why he is such a d*ck and so stubborn, it’s backfired so I stopped. Even that didn’t save me from the daily harassment. Please stop assuming I intentionally start conflict for attention.

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Posted by: Astral Projections.7320

Astral Projections.7320

It can be hard not to support a relative or friend, even if you know they are in the wrong. But if he is bringing it down upon his own head, he will need to learn somewhere how to behave and how to treat others. You will have to bite the bullet and transfer, for his sake and yours. For his sake because he needs to learn that actions have consequences. For yours, to get away from the situation and to help him learn to change his behavior. You might consider talking to him about why you are leaving. It’s likely to cause hard feelings but he should know why and what he needs to change.
Good luck in game.

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We take harassment and offensive behavior seriously, and we will take action on those who engage in that sort of thing. Aside from that, it’s neither realistic nor fair to give someone a free world transfer for issues that are at least partially of his own making.

I think the answers that other players have given in this thread have merit, and you need to separate from the problematic family member and go about your business, so that you don’t continue to get further embroiled in unpleasantness.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet