Guild Wars 2

My son has been trying for over a month now to be able to log into his account. The issue is his account has the authentication thing turned on but it NEVER sends the authentication email. The ticket responses he received were such idiotic things as “log in to the website and change your email as the email you using does experience issues” well duh if he could log in then he could change the email, if you don’t receive the authentication email how the “bleep” can you log in?

So is there a complaints department? Because as a software/computer technician response like this give your support team a bad rep (assuming these are auto response and no one is actually reading them)

FYI we have logged a few tickets as the support team keeps closing them. the second last and last just disappeared can not view them for updates I am assuming they got closed as well.

So where can I get my complaint logged?

First, you do not want to keep making new tickets as that will only slow down any response you get and make it even harder to get any help. Even if a ticket is closed, you can still update it.
If your original ticket is over 3 days old, you should post the ticket number in the 3 days or older sticky thread at the top of this forum so the Anet rep can look in to it for you.

Just to be sure, is he checking his junk and spam folders? It’s not unusual for them to go in one of those and sometimes people don’t see them in there.

Oh my thank you so much! The last ticket number was 130915-001121
We have been checking trash, inbox etc and never found the email, even checked to see if he accidentally blocked it but he hadn’t

As we received responses we would reply stating the suggestion did not or wouldn’t work. But still the tickets were closed.

Yes thank you! I will have him do this as soon as I get home.

Also I do apologies if I seemed rude before after several attempts and just getting no where and frustrated, sometimes rationality slowly slips away.