Computer crashes - thief creation

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

Q:

Hello

My computer crashes every time I’m trying to create a thief. As soon as I press the icon of this profession, no matter which race I’ve chosen, I get a black screen and a “brrrr” sound from the speakers, forcing me to do a hard reset. The same thing can also happen in game while playing one of the characters I have managed to create, though this is very random. It can happen after 10min of playing of after several hours.

Some of the things I have tried are:

  • No errors in DxDiag
  • No errors using memtest86
  • Have removed the “Realtech” driver
  • Tried this: Start /Controle panel/System and security/power management/The schedule settings/Change advanced power settings/PCI Express/Link state power management/turn this off.
  • Likely not a temperature issue – computer cleaned last week, all fans are working, using GPUTemp for monitoring (temp is about 40-60 C), using a “Cooler Master” case and crashes (after standing the whole night cooling down) in the morning even if it is the first thing I try to do.

Computer Specs:
Operating System: Windows 7 Professional 64-bit
Processor: AMD Phenom™ II X4 945 Processor (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Display Devices: NVIDIA GeForce GTX 295 (latest driver)
PSU: Corsair Powersupply TX 850W
Motherboard: ASUS M4A79T Deluxe, Socket-AM3
HDD: Samsung SpinPoint F3 500GB

Help would be much appreciated.

Computer crashes - thief creation

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

when did you buy that TX 850, you might have one of the dodgy swaps corsair did.

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

Bought it: 2009-09-27

Addition:
Ofc my “Antialiasing – Mode” is set to Application-controlled…

Computer crashes - thief creation

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

hmm, it should be a proper seasonic or whatever high end they used at the time then.

have you checked the smart stats on that HDD lately? F3’s are prone to high raw errors that could manifest in a way that crashes the computer at times.

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

hmm, it should be a proper seasonic or whatever high end they used at the time then.

have you checked the smart stats on that HDD lately? F3’s are prone to high raw errors that could manifest in a way that crashes the computer at times.

Thank you for the reply, I have downloaded a program to monitor my HDD, though I don’t really know what to look for :P
It says that the health of it is 82% (good enough?).
Furthermore, it can do a smart test, where it presents numbers for “value”, “threshold” and “worst” – no idea what they should read like ^^

Computer crashes - thief creation

in Account & Technical Support

Posted by: ST Babaganosh.3745

ST Babaganosh.3745

Have your tired the GW2 repair option? it just a fresh download of the game initiated with command on the shortcut. Create a new shortcut open properties and in the target line add “space” -repair after gw2.exe so it looks like \gw2.exe -repair. perhaps those sections of the game causing the problem are not loaded correctly.

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

Have your tired the GW2 repair option? it just a fresh download of the game initiated with command on the shortcut. Create a new shortcut open properties and in the target line add “space” -repair after gw2.exe so it looks like \gw2.exe -repair. perhaps those sections of the game causing the problem are not loaded correctly.

Thank you for your reply. I’ve just tried this and I’m sorry to report that it made no difference.

Computer crashes - thief creation

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

Can you post a s creenshot of the smart stats?

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

Here they are, sry for the delay:

Attachments:

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

/bump
Still no solution and the random crashes while playing are becoming more frequent…

Computer crashes - thief creation

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

that app only displays the fail-over tolerances, the raw value is what i wanted to see.

when did you last update your AMD sata driver?

Computer crashes - thief creation

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Noddan – First I would recommend navigating to Documents\Guild Wars 2 and deleting the local.dat file. Once you’ve done this, try a repair of the Guild Wars 2 client:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

Hello Ashley – thank you for your response.

I have tried deleting my local.dat file as well as repairing the game without success.

Computer crashes - thief creation

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

Noddan, as i asked, did you update the AMD sata driver to the latest?

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx#2

Computer crashes - thief creation

in Account & Technical Support

Posted by: Noddan.6530

Noddan.6530

Noddan, as i asked, did you update the AMD sata driver to the latest?

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx#2

Yes, sorry, forgot to answer. I’ve tried that as well. Still no difference. Thank you!