"Connection error(s) detected. Retrying..."
in Account & Technical Support
Posted by: Liquid Jaguar.6274
in Account & Technical Support
Posted by: Liquid Jaguar.6274
I’m trying to start the client so far without success…
The client just says “Connection erro(s) detected. Retrying…” but keep at the same stage.
I tried to switch off the antivirus but still with same error.
My internet connection still working and I can play another games.
Please help!
in Account & Technical Support
Posted by: WhiteGlint.4897
I have the same problem here buddy.
Please help us guys!
Same here – I played all morning and now I can’t get back into the game.
same problem here…
I don’t know the permanent solution, but try this:
‘’Start > search ’’cmd’’ > run as administrator > type ‘’ipconfig /release’’ (without quotation marks) > type ‘’ipconfig /renew’’. This should re-assign a new dynamic IP address that resolves the problem. (This worked for me)
in Account & Technical Support
Posted by: Liquid Jaguar.6274
Yesterday, after uninstall the AVG and switch off the windows firewall the client connected but today even with this procedures I cannot play…
Re-assign a new IP did not help.
Please help!
in Account & Technical Support
Posted by: Liquid Jaguar.6274
Hi there!
I’m now without any antivirus.
Windows firewall totally disabled.
Running under Google DNS but still unable to connect to servers.
Here goes the advisor report…
Any help, plz!
in Account & Technical Support
Posted by: Menzies The Heretic.3415
Have you tried to repair the client?
Add " -repair" after the link in a GW2 Shortcut.
in Account & Technical Support
Posted by: OneYenShort.3189
Wow this looks darn familiar because I already submitted a ticket on the same issue. (My ticket ID was 949718 in case they want to look up info.)
Their support was unable to help me.
However, I fixed it by turning off Stateful Packet Inspection (SPI) in my router.
So try turning SPI off and see if that helps you.
I found a thread from the launch of GW2 time frame that many people had to turn it off in order to play. So if this works for you, I’m betting the client is getting worse so now they really do have an issue but because people found work arounds they never actually fixed the issue or something in the system (network or server) introduced something.
in Account & Technical Support
Posted by: Ashley Segovia.8276
Technical Support
Hey everyone,
Everyone has been posting some great suggestions for this error. Unfortunately this is another one of those situations in which this error can be caused from a number of different things. If you’re one of the unlucky ones who may be seeing this error, please run through the following checklist:
1. Is your connection stable? Run a trace to the Guild Wars 2 servers to see if there is any packet loss found throughout your connection en route to the game servers as a stable connection can cause this error.
2. On that note, a supported connection method is also necessary and so if you’re on a mobile, satellite. or dial-up connection, you will also likely encounter this error. In order to play Guild Wars 2, you must have a broadband internet connection.
3. Is your router properly configured to connect to Guild Wars 2? The easiest way to rule out any issues with the router would be to bypass it completely and connect directly to your modem.
If you have a router/modem combo and so a bypass simply isn’t possible, you will want to ensure that TCP ports 80, 443, 6112 and port 6600 are fully unrestricted and accessible, both inbound and outbound.
If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is configured properly.
As someone else mentioned, you will also want to check your router’s security settings to ensure no router firewalls are blocking your connection to the client.
4. Ensure no security software or conflicting applications may be interfering with the client. The easiest way to rule out conflicting background applications is via MSCONFIG.
5. Be sure that you do not have any malware or spyware hanging around your system.
6. A Winsock reset is also a good way to go in troubleshooting this issue.
7. Lastly, a simple DNS flush, or even using Google’s Public DNS has been known to resolve this particular issue.
Should the above not help or should anyone have any additional questions or concerns, please do submit a support ticket and we’d be happy to be of further assistance!
in Account & Technical Support
Posted by: Liquid Jaguar.6274
Hi Ashley,
I’m using broadband connection (10mb)
I’m bypassing the router since long time…
I’m without antivirus (totally uninstalled)…
I’m without windows firewall (fully disabled)…
I’m using Google DNS…
I’m restarting the modem each 10 min, using ipconfig/release, ipconfig/renew, ipconfig/flushdns…
And still impossible to connect the server.
How to reset the winsock?
Following support help, I run the pingplotter application and sent the report. As result, the support said I’m suffering from packet loss and that should contact my internet service provider for further assistance…
I’m playing GW2 for almost 2 years, I can play a lot of games, access internet and work at home (my company uses Citrix application with strong security)….
That’s really sad…
I’ll request my internet service provider to change my modem. Here it may take some weeks…
Hope it works…
Thanks.
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