Guild Wars 2 Forum - Account & Technical Support

Constant Authorize log-in attempt?

Recently this month I’ve been constantly asked to authorize log-in attempt?,
which I log into my email and try to find the Arena Net Email.
However every time I log out there’s a chance of this happening over and over, so far it’s been 4 times with the “Remember this I.P” selected.

My question is has this been happening to anyone else? and is this a problem with Anet?

Constant Authorize log-in attempt?

in Account & Technical Support

Posted by: Prometheus.6781

Prometheus.6781

You have have a Dynamic IP from your ISP.
This means that every time your router is restarted, it will get a different IP address.

The opposite of this is a Static IP, where each time you connect to the internet (router restart) your IP address remains the same.

Constant Authorize log-in attempt?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Even with a Dynamic IP address, your email Authentication (or Mobile) eventually will learn the range of IPs and stop asking you to authenticate. Just needs a bit of patience. Good luck.

Constant Authorize log-in attempt?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

It is correct that with time your account will recognize the IPs and not require authorization. But really, I’d rather authorize every single time than run the risk that someone is getting access who should not — and I seem to be required to do that “every single time” authorization, actually -- so I’m looking on the bright side about authentication!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet