Guild Wars 2

I get this exception about once every hour on my iMac.
The game is becoming unplayable.

Exception: c0000005
A serious error has occurred that prevented the application from continuing. A report has been sent to ArenaNet to help determine the cause.

So far today, it has happened 11 times in 4 hours.

8 time about 2 hours. wonder what is Exception : c0000005 stand for?

Hi Zoe and Vampirate,

this error could be related to your graphics card. Shortly before this error occurs, what are you doing? WvWvW, largely populated areas, PVE in open world with no-one in sight? What are your computer specs?

Could you try setting your graphics options to the following and let me know if the crashes continue to occur?

Animation: Low
Antialiasing: None
Environment : Low
LOD Distance: Low
Reflections: None
Textures: Low
Render Sampling: Native
Shadows: None
Shaders: Medium
Postprocessing: Low
Character Model Limit: Medium
Character Model Quality: Low

Only Depth Blur and Effect LOD are checked.

I already tested setting my graphics to MINIMUM earlier today, that didn’t help.

However,
It seems like deleting the folder under ~/Library/Application Support/Guild Wars 2/ helped.

Haven’t crashed in 2 hours.

Zoe, thanks for the update. Sorry to hear that graphics settings change did not work. Glad you got it resolved by deleting the Guild Wars 2 folder.

thank felicja it help =)

@Zoe (or anyone): How do I get to that folder? I’m having trouble locating it.

Hi redux,

if the ~/Library folder is not visible to you in your username’s folder, click on Finder and from the menu select “Go”. Then while holding “Option” key on keyboard, you should see the Library folder. Click it, and from there find Application Support and finally Guild Wars 2.

Good luck!

Hey guys,

I get this every couple of months, usually if the game crashes beforehand. Normally it crashes after loading char select but before I can actually select a char lol :P I find using the disk utility to verify & repair the disk permissions fixes it, may be worth a go for you too.

Since GW2 client was compiled with Microsoft Visual Studio 2008 (C++), it stands to reason that this error code (c000005) refers to access violation. It means that GW2 client or the cider (which one will have to be determined) is accessing (either reading or writing) a memory address to which it does not have rights/access to. Most commonly this is caused by:

-Accessing a stale pointer. That is accessing memory that has already been deallocated.

-Reading off past the end of an array.

Fixing this requires debugging and being able to patch the source code (which only ANet can do).

Source for error: http://stackoverflow.com/questions/17168982/exception-error-c0000005-in-vc

Can someone post a .log file with this error to http://pastebin.com ? I would much appreciate it. I will see if I can find the offending code.

The file you are looking for is called “ArenaNet.log” and you can find it in
(If this path shows up on multiple lines, it should be all one line)

/Users/yourusername/Library/Application Support/Guild Wars 2/p_drive/User/Application Data/Guild Wars 2.