Constant DC + Log in Error

Constant DC + Log in Error

in Account & Technical Support

Posted by: Vulcanite.3012

Vulcanite.3012

Okay so I live in South Africa, bought myself a new pc, and changed from Windows XP Home to Windows 7 Ultimate. I also instead of re-installing the game and re-doing all the updates copied the all ready updated version from my friend who also has GW2 because my monthly cap is very limited. Now I keep getting disconnected constantly and it tells me that my client has lost connection to the server.
Can anyone maybe give me some advice as to why this might be happening?

The other problem is the past few days I get the: Error 42 log in error and it seems to be server side is that correct or what could be the cause of that.

Thank you in advance.

Constant DC + Log in Error

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Vulcanite – This particular issue may take a little bit of investigation. Rather than throwing possible troubleshooting steps at you, I’d like for you to create a support ticket if you haven’t already so that we can better assist you one on one. The sticky thread below should provide more information in regards to contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957