Guild Wars 2

Greetings. I haven’t palyed for a few moths, but back then everything was working fine. When I opened the launcher, however, there’s an arena net bug report which appears and patching does not even start. Then I decided (in desperation) to delete whole game and download it again using new client, but it does the same thing. Is there any help for me, please?

You can click ‘Show Details’ on the crash report, and post the first part here, as others may be able to help.

You can contact the Tech CS Team via the ‘Support’ link above/below for assistance.

Good luck.

Looks like this:

• Crash <—*
  Exception: c0000005
  Memory at address 00000000`00000000 could not be read
  App: Gw2-64.exe
  Pid: 12336
  Cmdline:
  BaseAddr: 00007FF6EDD40000
  ProgramId: 101
  Build: 71559
  Module: HMIPCore64.dll
  When: 2017-01-24T09:26:30Z 2017-01-24T10:26:30+01:00
  Uptime: 0 days 0:01:03
  Flags: 0

• System <—*
  Name: DREWPC
  IpAddr: 192.168.0.103
  Processors: 4 [GenuineIntel:6:7:8]
  OSVersion: Windows 10.0 (64 bit)

• System Memory <—*
  Physical: 5062MB/ 8078MB 62%
  Paged: 5849MB/ 9358MB 62%
  Virtual: 134217389MB/134217727MB 3%
  Load: 37%
  CommitTotal: 3508MB
  CommitLimit: 9358MB
  CommitPeak: 6437MB
  SystemCache: 4309MB
  HandleCount: 40724
  ProcessCount: 102
  ThreadCount: 1585

• Process Memory <—*
  Private: 141MB
  WorkingSet: 156MB
  PeakWorkingSet: 160MB
  PageFaults: 2625375

• Memory Category Usage (Inclusive) <—*
  [Category] [Size(MB)] [Count]
  Root 95.91 6314
  Programmer Data 56.11 1066
  Collections 52.43 359
  Uncategorized 33.69 5179
  Set 29.25 144
  Dictionary 23.08 38
  Collide Havok 6.11 69
  Collide 6.11 69
  I/O 3.26 466
  File Service 1.41 13
  Asset Service 1.31 389
  Archive 0.53 58
  Networking 0.17 29
  UI 0.11 105
  Web Browser 0.11 91
  Event 0.07 2
  Game 0.04 55
  Engine 0.02 12
  Content 0.02 1
  Threading 0.01 15
  Model-Programmer 0.01 1
  BTree 0.00 6
  CharClient 0.00 5
  File Core 0.00 3

• Memory Category Usage (Exclusive) <—*
  [Category] [Size(MB)] [Count]
  Uncategorized 33.69 5179
  Set 29.25 144
  Dictionary 23.08 38
  Collide Havok 6.11 69
  File Service 1.41 13
  Asset Service 1.31 389
  Archive 0.53 58
  Networking 0.17 24
  Web Browser 0.11 91
  Collections 0.10 171
  Event 0.07 2
  Game 0.02 45
  Content 0.02 1
  Threading 0.01 15
  Model-Programmer 0.01 1
  Engine 0.01 6
  BTree 0.00 6
  CharClient 0.00 5
  File Core 0.00 3
  Services 0.00 8
  Text 0.00 1
  Download 0.00 3
  UI 0.00 14
  Programmer Data 0.00 2

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10586.589 (64/32-bit compatible)]

You need to remove the ‘My Privacy Tools SecureNet Services’ program to alleviate the crashes.

Good luck.

Since the Jan 17th patch I’m crashing several times a night. Re-downloaded client, repaired many time etc. Even updated all my drivers including video, chipset and BIOS.

Here’s my report from Reliability monitor. Any help or pointer appreciated:

Description
Faulting Application Path: X:\Program Files\Guild Wars 2\Gw2-64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Gw2-64.exe
Application Version: 1.0.0.1
Application Timestamp: 58865b46
Fault Module Name: StackHash_5dc8
Fault Module Version: 10.0.14393.479
Fault Module Timestamp: 5825887f
Exception Code: c0000374
Exception Offset: PCH_FE_FROM_ntdll+0x00000000000A6C24
OS Version: 10.0.14393.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 5dc8
Additional Information 2: 5dc81a3b75574dad69bc790bfb56d88a
Additional Information 3: b834
Additional Information 4: b83428c48f00d63af016d3eb26faad56

Extra information about the problem
Bucket ID: 87c68c73ed7dced79363deccf24ea363 (120689609801)

Doo Lally.8594:

Since the Jan 17th patch I’m crashing several times a night. Re-downloaded client, repaired many time etc. Even updated all my drivers including video, chipset and BIOS.

Here’s my report from Reliability monitor. Any help or pointer appreciated:

Description
Faulting Application Path: X:\Program Files\Guild Wars 2\Gw2-64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Gw2-64.exe
Application Version: 1.0.0.1
Application Timestamp: 58865b46
Fault Module Name: StackHash_5dc8
Fault Module Version: 10.0.14393.479
Fault Module Timestamp: 5825887f
Exception Code: c0000374
Exception Offset: PCH_FE_FROM_ntdll+0x00000000000A6C24
OS Version: 10.0.14393.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 5dc8
Additional Information 2: 5dc81a3b75574dad69bc790bfb56d88a
Additional Information 3: b834
Additional Information 4: b83428c48f00d63af016d3eb26faad56

Extra information about the problem
Bucket ID: 87c68c73ed7dced79363deccf24ea363 (120689609801)

You can post the ‘Crash Details’ from the GW2 Crash Report, if possible.

Or, you can contact the Tech CS Team via the ‘Support’ link above/below.

Good luck.

Inculpatus cedo.9234:

You can post the ‘Crash Details’ from the GW2 Crash Report, if possible.

Or, you can contact the Tech CS Team via the ‘Support’ link above/below.

Good luck.

Problem is the GW2 Crash report does not appear. The game simply goes black and cuts to the error dialog box before closing.

Appreciate the suggestions though. Thanks.