Guild Wars 2

Hi there!

Since about 2 weeks now I have had lots and lots of disconnects and small “what felt like lags” – lags. My ping is on constant 14-34ms and none of my other applications that need internet connection have this issue at all.

Seemingly it is only Guild Wars 2 which tends to “kick” me from the servers all the time. I just use the word kick because it doesn’t feel like natural disconnects at all, I’ve had those.

What happens:
At this point (March 17), I get disconnected about every 5 minutes and small, lag-like glitches every now and then.

Some stuff:

• It happens basically since February 22 patch, but it increased in number since about two weeks ago (somewhen in the beginning of march).
• I get thrown into character select and have no problem or connectivity issued when reconnecting, until the next time I get thrown off server
• I have gone ahead and repaired my game, nothing changed
• I run Guild Wars 2 on the 64 bit launcher
• The code I get on disconnects is 7:11:;3:191:101

Now, I don’t mind if there is some kind of server problem or anything , but seems like it’s only me everytime I ask map chats or guilds.

I can literally not do anything, trying to do an event doesn’t give me loot since I get kicked out before it, instances of course won’t work since I get kicked out of them once I disconnect and I can barely even do my dailies.

Since of yesterday evening i have the same problem on my main account.
Funny enough it appears to be either account or serverspecific, because this does not happen on my NA account.

You are right, Blackarmy, it is not normal. The first step is to figure out if it’s at the anet end, or somewhere in between; https://www.pingplotter.com/fix-your-network is a good guide for doing that.

Once you know where it is located, you can try debugging the problem. You could also just guess, and try things like “-clientport 80” or “-clientport 443” to see if those help out…

Sleight, if that “main account” is EU based, and the NA one … well, different data centers mean different network paths. I’m guessing it is, because why would you specify that location otherwise?

So, that makes it more likely, not less, that this is an issue on the network.

I Have the same problem, time frame is almost the same. I would say it is happening since the 07.03 march, so last week. some days it runs smoothly other days i dc every couple of hours.
Codes are: 7:11:;3:191:101 and 58:11:5:535:101

Hi there – same problems here. Since yesterday diconnects. Code was 7:11;3:191:101.
Ping Plotter shows huge Latency in the last 3 hops – and especiall at server destination. Is there any help or fix? :-(
All month before all worked fine…

Got exactly the same errorcodes (7:11:;3:191:101 and 58:11:5:535:101) like Spawni and Zeddirax since yesterday every 5 minutes. Ping goes from ~30 to 1000+ and disconnect in PVP + its not possible to rejoin the match and you get dishonor.

having the same problem since yesterday. its on all my characters and i also have tried both portchanges and nothing helped. everything else wrks just fine like league or eso so it shouldnt be on my side.

Same here today.
Did not play few days.

well. looks like its not the first time this happened
https://forum-en.gw2archive.eu/forum/support/support/Connection-error-7-11-3-191-101-merged/page/21

and there doesnt seem to be any way to fix this or atleast no suiggestion to it. i tried the few that have been mentioned like repairing the client or changing ports. didnt help at all.

Dr Krise.8016:

well. looks like its not the first time this happened
https://forum-en.gw2archive.eu/forum/support/support/Connection-error-7-11-3-191-101-merged/page/21

and there doesnt seem to be any way to fix this or atleast no suiggestion to it. i tried the few that have been mentioned like repairing the client or changing ports. didnt help at all.

You might want to follow this guide to track down and identify the location of the problem. It may be anet servers, but if not, it may also be possible for you to resolve this elsewhere.

(Also, it is definitely not unknown for this to be caused by ISP filtering of traffic, so check in on that.)

I Have the same problem.

Menalfa.3721:

I Have the same problem.

Did you try following the guide at https://www.pingplotter.com/fix-your-network and identifying where the problem is? Was it at the anet end, or somewhere on the network between you and there?

SlippyCheeze.5483:

Dr Krise.8016:

well. looks like its not the first time this happened
https://forum-en.gw2archive.eu/forum/support/support/Connection-error-7-11-3-191-101-merged/page/21

and there doesnt seem to be any way to fix this or atleast no suiggestion to it. i tried the few that have been mentioned like repairing the client or changing ports. didnt help at all.

You might want to follow this guide to track down and identify the location of the problem. It may be anet servers, but if not, it may also be possible for you to resolve this elsewhere.

(Also, it is definitely not unknown for this to be caused by ISP filtering of traffic, so check in on that.)

i tried it and there seems to be a packageloss with that serverconnection…
so it is their server? i dont know. maybe just from certain areas im standing in?

Dr Krise.8016:

SlippyCheeze.5483:

Dr Krise.8016:

well. looks like its not the first time this happened
https://forum-en.gw2archive.eu/forum/support/support/Connection-error-7-11-3-191-101-merged/page/21

and there doesnt seem to be any way to fix this or atleast no suiggestion to it. i tried the few that have been mentioned like repairing the client or changing ports. didnt help at all.

You might want to follow this guide to track down and identify the location of the problem. It may be anet servers, but if not, it may also be possible for you to resolve this elsewhere.

(Also, it is definitely not unknown for this to be caused by ISP filtering of traffic, so check in on that.)

i tried it and there seems to be a packageloss with that serverconnection…
so it is their server? i dont know. maybe just from certain areas im standing in?

If you have traces that definitely show the packet loss only in anet / ncsoft servers, then you should file a support ticket and work with the CS team to get it fixed. They may have to work with ncsoft data center techs or whatever, but at least it’s narrowed the issue down to something they can fix.

I have the exakt same issue. Playing from Sweden with no changes to my connectivity anywhere else. But i get lag/packetloss to anet servers.

i have lots of disconnects to since yesterday.
i attached a pingplotter graf.
Am i correct the problem lies with the router at ip 213.46.182.142 (hop 6)?

This is a router in the netwerk of my isp (Ziggo)

innocens.1582:

i have lots of disconnects to since yesterday.
i attached a pingplotter graf.
Am i correct the problem lies with the router at ip 213.46.182.142 (hop 6)?

This is a router in the netwerk of my isp (Ziggo)

it does look like that is where the problem is for you. if that is part of your isp’s network, you should probably contact them about it.

nottsgman.8206:

innocens.1582:

i have lots of disconnects to since yesterday.
i attached a pingplotter graf.
Am i correct the problem lies with the router at ip 213.46.182.142 (hop 6)?

This is a router in the netwerk of my isp (Ziggo)

it does look like that is where the problem is for you. if that is part of your isp’s network, you should probably contact them about it.

A single host with high packet loss, like that one, followed by hosts with “normal” packet loss mean that specific machine isn’t responding to the type of packet used to track the connection, nothing more.

If it was the problem you would see packet loss at least as high for every step following it. In the screenshot we can see that it’s definitely around the same level as the steps prior to it, so it’s not an issue.

What that shows is no packet loss, and generally good latency other than that periodic “pulse”. My best guess would be one of two things:

One, you have some problem in your local networking, either the connection from you to your router, or on the line from the router to the ISP. That isn’t causing packet loss as such, but it is causing these odd spikes in latency — where you see that big step up.

That could also be triggering something that results in disconnection or something.

Two, it’s at the anet end. Anyway, assuming your modem logs don’t show anything odd, I’d get in touch with ANet support, because they may be able to better advise you on how to further debug this.

(The “good” news is that strongly suggests it is either your local network, or anet, which means that if you talk to anet support, the two people who can understand and fix it are talking, so that’s more likely to end with the problem gone for you.)

SlippyCheeze.5483:

nottsgman.8206:

innocens.1582:

i have lots of disconnects to since yesterday.
i attached a pingplotter graf.
Am i correct the problem lies with the router at ip 213.46.182.142 (hop 6)?

This is a router in the netwerk of my isp (Ziggo)

it does look like that is where the problem is for you. if that is part of your isp’s network, you should probably contact them about it.

A single host with high packet loss, like that one, followed by hosts with “normal” packet loss mean that specific machine isn’t responding to the type of packet used to track the connection, nothing more.

If it was the problem you would see packet loss at least as high for every step following it. In the screenshot we can see that it’s definitely around the same level as the steps prior to it, so it’s not an issue.

interesting. well, I learned something new. thanks for that

thanks for the answers.

Yesteday evening went ok without disconnects or spikes.
If the problem returns i’l contact anet support.

What i notice at this hop is that it does answer, but in only about 40% of the time.
I would expect a router to either answer, or not answer at all (100% loss).

innocens.1582:

thanks for the answers.

Yesteday evening went ok without disconnects or spikes.
If the problem returns i’l contact anet support.

What i notice at this hop is that it does answer, but in only about 40% of the time.
I would expect a router to either answer, or not answer at all (100% loss).

This is a little ways off-topic, but the short answer is: routers like that one, which are normally the fairly high end routers from the small handful of vendors, process things used like traceroute (which PingPlotter is a graphical version of) slower than they move “regular” packets around the place.

Since it costs more, and someone paid an awful lot of money for a very big, very fast router to move those “regular” packets well, ICMP TTL exceeded messages are usually rate-limited, and tend to get some-but-not-all of the responses you would expect.

Basically, they get to take the slow lane, so the amount that comes back depends how busy the router is the rest of the time.

Sometimes a router is just configured never to respond — 100 percent packet loss — but that’s actually annoying for the people who own them when they try to debug stuff, so it’s more common to see this sort of some-but-not-all ignored. (Again, this is something the owner can configure, so it depends a bit how they want things to work. None of this is absolute.)

It’s also worth noting that small amounts of packet loss (eg: one percent or less) are actually not that bad. In an ideal world, sure, none of them do get lost, but in reality games like GW2 are designed so that things that don’t matter (eg: movement details) can be lost and it will just recover when the next one comes along.

Since traceroute style things don’t do retries, they show you every single loss, even if it’s not going to have a user-visible effect in the game. (Which, also not coincidentally, is why it’s sometimes hard to figure out what is going on, or you see glitchy things like players changing direction oddly, that sort of thing — a packet or two was lost, and the game is now correcting what you see to the reality that the server finally told it about.)

thanks for the explanation. i never knew that.

I get the same thing. Only while in the middle of an ultra long portion of a personal Story Quest. Had to restart that portion of the quest. ARG! Other than in those specific instances, the game runs great.

same thing here…
got disconnected on evolved jungle wurm run @ 5% HP left lulz

before i follow someone’s solution, tell me how efficient your solution is…

DarkForcE.9210:

same thing here…
got disconnected on evolved jungle wurm run @ 5% HP left lulz

before i follow someone’s solution, tell me how efficient your solution is…

Well, since you asked: finding out where the problem is, rather than yelling at anet blindly, is vastly more effective. It can, after all, actually solve the problem if it happens to be, oh, something your ISP can help with or whatever.

If the issue isn’t within ANets reach to fix, complaining to them is liking going into Target and yelling at the cashier about “why won’t you accept a return for Walmart!?!”.

So, in return: https://www.pingplotter.com/fix-your-network — where is the problem?

How do I attach screenshots to a ticket? I’m having the same problem, and running Pingplotter suggests it’s on their side (I’m not really experienced with this though).

I tryed with 2 different ISPs and it is the same with both. 400mbit lane! And no DCs in other games

DesiRe.1348:

How do I attach screenshots to a ticket? I’m having the same problem, and running Pingplotter suggests it’s on their side (I’m not really experienced with this though).

Yup! That’s showing that the ncsoft/anet end is the problem! Yay! That’s something they can do something about.

My usual solution is to put the screenshot somewhere (like the forums here) and then include the link in the support ticket.

I hope they can resolve it quickly for you.

ankortwat.4926:

I tryed with 2 different ISPs and it is the same with both. 400mbit lane! And no DCs in other games

Like other posters, you can either go directly to ANet support with this, or you can use https://www.pingplotter.com/fix-your-network to track down exactly where the problem is.

If it’s in the anet/ncsoft network, that’s something they can solve. It’s probably not your ISP connection, since you mentioned trying two different ones, but it could be either on your local network, or some third party transit provider that is the most “direct” route from your part of the world to the ANet server hosting facility.

(Those third parties are, more or less, the expressways of the Internet: most traffic crosses them between source and destination, but their are neither the source nor the destination themselves.)

DesiRe.1348:

How do I attach screenshots to a ticket? I’m having the same problem, and running Pingplotter suggests it’s on their side (I’m not really experienced with this though).

Once the CS Team sends the automated response (“Thank you for contacting us…”), you can reply to that email, or the Team Member’s actual response email, and attach any additional information (such as screenshots).

Good luck.

Does this suggest that it’s Anet’s side? I keep getting kicked…

^Looks like a Level 3 (Tier 1 backbone) issue. You can ask your ISP to contact Level 3, and you can show that to the Tech CS Team and ask them to contact Level 3. Both ends use a (in your case, Level 3) backbone provider.

Good luck.