Guild Wars 2

I got my 4,000 achievement chest yesterday and selected to have the Greatsword skin as the reward. Today when I went to withdraw a skin BUT it’s the normal one handed sword skin NOT the one I selected.

My husband and both triple checked I had selected the correct one before pressing accept so I know the error is not mine.

I submitted a ticket and have just had a response which is basically blaming me for making an error when I did NOT!

To quote the email:

Thank you for contacting the Guild Wars 2 Support Team.

We would like to provide you with single-use copies of the skin you have requested. Ten copies of the skin have been provided to cover multiple characters. Please check your in-game mail to accept your new skins. If you don’t see our in-game mail, remember there is a 10 mail maximum so simply delete a few mails and you should see it.

Please be very careful with all future achievement reward choices that you make. The Guild Wars 2 Support Team does not intend to assist with additional requests for help with incorrect achievement reward choices.

It could just be me but I think a reply like that is totally uncalled for seeing as I did not make an error in the first place and stated this in my original message which has not been read correctly.

I sent a reply to the above email and got one back saying about the new support system so does this mean I have to do a new ticket?

P.S. the ticket number was 5927

Sorry to post again but it’s been 4 days since I replied to message from the support team and all I’ve had is an email asking me to do a survey on the support that was given.

What do I do?

Don’t want to get into the placing blame for this issue, but keep in mind that the only option Customer Service will have to revert this is a full account rollback and they reserve those for compromised (hacked) accounts. The skin cannot simply be “replaced” (that’s their story and they have been sticking to it for over a year).

Hi Gaile,

Thank you so much for responding to me.

The only in-game mail I’ve had was 10 Greatsword skin replacements which they said I had requested. In the email sent to the support team I asked if the sword skin in my achievement rewards panel could be replaced with the Greatsword because that’s the one I selected.

As for emails from the support team I have only had the one (details in 1st posting) nothing else.

I did however have an email asking me to do a survey to rate the support I was given.

Thank again!

Hi Gaile,

Such a fast reply!

Hopefully I will be able to get the skin in a future achievement chest. Thank you so much for looking into this for me it’s very much appreciated!