Crash at Claw of Jormag

Crash at Claw of Jormag

in Account & Technical Support

Posted by: Yeni.3507

Yeni.3507

This is the 3rd time in a roll, game crash at Claw of Jormag event. Where can I find a report of the problem to see what is causing this?

Crash at Claw of Jormag

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Your event log, but I’m pretty sure it is just going to say GW2.EXE caused an error (very likley a texture error). Try repairing your game with the -REPAIR command here http://wiki.guildwars2.com/wiki/Command_line_arguments

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Crash at Claw of Jormag

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Yeni,

You can find the crash logs by doing the following:

1. Hold down the Windows button on the keyboard and hit the R key.
2. Paste in the following line: C:\Users\%username%\AppData\Roaming\Guild Wars 2
3. Click “Ok.”
4. You will want to look for the “ArenaNet.log” file.

If you don’t have a crash log or the crash log does not have your recent crash errors on it, it’s possible this could be a hardware based issue and I’d advise submitting a ticket to our support team for further investigation.