Guild Wars 2

I just decided to come back to the game after a 2 year leave to find an issue while downloading. The launcher keeps crashing, I’ve been all over the internet and nothing works. The one thing I couldn’t try is removing some lavasoftDll. Tried using uninstaller pro (not on it’s list of things to uninstall) and two other uninstallers and nothing worked. All my drivers are up to date as well. here is the crash detail.

—> Crash <—
Exception: c0000417
App: Gw2.exe
Pid: 2272
Cmdline:
BaseAddr: 01240000
ProgramId: 101
Build: 53415
Module: LavasoftTcpService.dll
When: 2015-09-26T19:01:30Z 2015-09-26T15:01:30-04:00
Uptime: 0 days 0:04:50
Flags: 0

—> System <—
Name: *******
IpAddr: *******
Processors: 6 [AuthenticAMD:15:2:0]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5086MB/ 8149MB 62%
Paged: 12653MB/16297MB 77%
Virtual: 3802MB/ 4095MB 92%
Load: 37%
CommitTotal: 3644MB
CommitLimit: 16297MB
CommitPeak: 8639MB
SystemCache: 5053MB
HandleCount: 32620
ProcessCount: 95
ThreadCount: 1581

—> Process Memory <—
Private: 112MB
WorkingSet: 124MB
PeakWorkingSet: 140MB
PageFaults: 13121678

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×1080 <—

—> Trace <—
Pc:10028c6d Fr:05e1c8b8 Rt:10028c49 Arg:00000000 00000000 00000000 00000000
Pc:10028c49 Fr:05e1c8dc Rt:10005b28 Arg:00000000 1003bebc 00000007 fe5daf18
Pc:10005b28 Fr:05e1c964 Rt:10006256 Arg:000000ed 05e1cb00 04b544e8 00000000
Pc:10006256 Fr:05e1c998 Rt:100060ca Arg:04b554e0 000000ed 00000001 05e1cb0c
Pc:100060ca Fr:05e1c9d8 Rt:10018b7f Arg:05e1cb00 00000001 fe5dacb4 00000000
Pc:10018b7f Fr:05e1cac8 Rt:76ec6f79 Arg:00000458 05e1cb00 00000001 05e1cb18
Pc:76ec6f79 Fr:05e1cb10 Rt:0154696e Arg:00000458 04b554e0 000000ed 00000000
Pc:0154696e Fr:05e1cb44 Rt:01657d0e Arg:0652a320 04b554e0 04b79d4c 04b79cc0
Pc:01657d0e Fr:05e1e150 Rt:016573dc Arg:04b554d0 00939470 0000ea60 04b79cf4
Pc:016573dc Fr:05e1e1a8 Rt:01657f8e Arg:00939474 04b85200 04b851d0 00000000
Pc:01657f8e Fr:05e1f7b8 Rt:01641168 Arg:05e1f7d4 00939470 024ea180 0d8ef42c
Pc:01641168 Fr:05e1fa04 Rt:0163fb7f Arg:0003d8fc 024ea180 05e1fa48 04b781d0
Pc:0163fb7f Fr:05e1fa30 Rt:0163d6f2 Arg:05e1fa48 0d8ef49c 05e1fa54 0163e15b
Pc:0163d6f2 Fr:05e1fa40 Rt:0163e15b Arg:00939474 04b781d0 0d8ef420 05e1fa6c
Pc:0163e15b Fr:05e1fa54 Rt:0163d67c Arg:0d8ef42c 0d8ef420 0264c7b0 0c254540
Pc:0163d67c Fr:05e1fa6c Rt:0163e416 Arg:0c254548 06568710 04b781d0 0264c7d8
Pc:0163e416 Fr:05e1fa94 Rt:0163c50b Arg:0d8ef420 00000000 0264c8b4 00000528
Pc:0163c50b Fr:05e1fab0 Rt:0163c5ca Arg:00000000 04b8f510 00e824ba 0163d8b5
Pc:0163c5ca Fr:05e1fae0 Rt:01540403 Arg:00000000 04b79e80 00000000 05e1fb2c
Pc:01540403 Fr:05e1faf4 Rt:01680230 Arg:04b79da0 f9eadf65 00000000 04b79e80
Pc:01680230 Fr:05e1fb2c Rt:01680358 Arg:00000000 05e1fb44 76cb336a 04b79e80
Pc:01680358 Fr:05e1fb38 Rt:76cb336a Arg:04b79e80 05e1fb84 77679882 04b79e80
Pc:76cb336a Fr:05e1fb44 Rt:77679882 Arg:04b79e80 72766d34 00000000 00000000
Pc:77679882 Fr:05e1fb84 Rt:77679855 Arg:016802dc 04b79e80 00000000 00000000
Pc:77679855 Fr:05e1fb9c Rt:00000000 Arg:016802dc 04b79e80 00000000 00000000

—> Thread registers <—
eax=05e1c5b8 ebx=04b544ec ecx=00000000 edx=00000000 esi=c0000417 edi=04b5458c
eip=10028c6d esp=05e1c88c ebp=05e1c8b8
cs=6d0023 ss=002b ds=002b es=5e1002b fs=0053 gs=5e1002b efl=00000206

eax-32 05E1C598 00000000 00000000 00000000 00000000
eax-16 05E1C5A8 00000000 00000000 00000000 00000000
eax 0 05E1C5B8 00010001 04b55507 00000008 05e1c5dc
eax16 05E1C5C8 00000009 05e1c770 008c3d70 fffb0222
eax+32 05E1C5D8 00000009 05e1c610 77150cc6 008c3d70
eax+48 05E1C5E8 05e1c770 05e1c782 05e1c8c8 05e1c948
ebx-32 04B544CC 3ae9eddb 3b55bd19 3f442a02 32f31506
ebx-16 04B544DC e763467e 6ca7fca7 88006572 1003be58
ebx 0 04B544EC 00000000 00000000 00000000 00000101
ebx16 04B544FC 0c47ed80 00000003 0c47f128 00000004
ebx+32 04B5450C 0c5cd8e8 0c5cd900 0c5cd900 00000000
ebx+48 04B5451C 00000000 00000000 00000000 00544500
edi-32 04B5456C 0000004f 00000001 06604238 00000000
edi-16 04B5457C 00000000 00000000 0000001e 0000001f
edi 0 04B5458C 00000000 00000000 00000000 00000000
edi16 04B5459C 00000000 00000000 00000000 000000ed
edi+32 04B545AC 00000001 00000000 00000000 00000000
edi+48 04B545BC 00000000 00000000 0000000f 00000000

—> Code <—
10028C4D 6a17e884 a4000085 c074056a 0559cd29 j……..t.j.Y.)
10028C5D 566a01be 170400c0 566a02e8 75feffff Vj……Vj..u…
10028C6D 56e880f3 ffff83c4 105ec355 8bec568b V……..^.U..V.
10028C7D 750c5756 e8234400 00598b4e 0c8bf8f6 u.WV.#D..Y.N….
10028C8D c1827517 e8f3cdff ffc70009 00000083 ..u………….
10028C9D 4e0c2083 c8ffe919 010000f6 c140740d N. ……….@t.

—> Stack <—
05E1C88C 10028c6d 00000002 c0000417 00000001 m……………
05E1C89C 0c3dc3a5 10028c3c 00000000 00000000 ..=.<………..
05E1C8AC 00000000 00000000 00000000 05e1c8dc …………….
05E1C8BC 10028c49 00000000 00000000 00000000 I……………
05E1C8CC 00000000 00000000 10025f29 0c3dc3a5 ……..)_….=.
05E1C8DC 05e1c964 10005b28 00000000 1003bebc d…([……….
05E1C8EC 00000007 fe5daf18 04b544e8 00000000 ……]..D……
05E1C8FC 04b544e8 04b544e8 04b544e8 000000e8 .D…D…D……
05E1C90C 0d8661c0 6b6f6f63 613d6569 00656363 .a..cookie=acce.
05E1C91C 00000000 00000069 0d866090 6b6f6f43 ….i….`..Cook
05E1C92C 613d6569 00656363 00000000 00000069 ie=acce…..i…
05E1C93C 0e34f9d0 6f72702f 6d617267 0030312f ..4./program/10.
05E1C94C 00000000 0000002f fe5daf18 05e1cabc …./…..]…..
05E1C95C 10036b48 00000002 05e1c998 10006256 Hk……….Vb..
05E1C96C 000000ed 05e1cb00 04b544e8 00000000 ………D……
05E1C97C 00000000 00001000 05528b38 0c3dc2b8 ……..8.R…=.
05E1C98C 00000000 0000000f fe5dafe4 05e1c9d8 ……….]…..
05E1C99C 100060ca 04b554e0 000000ed 00000001 .`…T……….
05E1C9AC 05e1cb0c ffffffff 05528b38 fe5dafa4 ……..8.R…].
05E1C9BC ffffffff 05e1cb0c 05528b38 04b544e8 ……..8.R..D..
05E1C9CC 05e1cabc 10036ad0 fe5dafa4 05e1cac8 …..j….]…..
05E1C9DC 10018b7f 05e1cb00 00000001 fe5dacb4 …………..].
05E1C9EC 00000000 094600a0 00000000 fffffffe ……F………
05E1C9FC 776733b5 77672fe3 00000080 00000088 .3gw./gw……..
05E1CA0C 001b0842 001b0840 00000080 00000008 B…........... 05E1CA1C 00000060 00000000 7765fe96 7712c4e7 `.........ew...w 05E1CA2C ffffffff fffffffe 05e1ca50 00004000 ........P......
05E1CA3C 0264cd74 024eaa98 e8cbb70c 06527e7c t.d…N…..|~R.
05E1CA4C 06527e7c 00000020 05e1ca68 01670cc5 |~R. …h…..g.
05E1CA5C 0264cd74 024ea4f8 b5b5c2a7 05e1ca84 t.d…N………
05E1CA6C 01ddddd8 04b544e8 00000000 00000458 …..D……X…
05E1CA7C 05e1cb18 05e1cb00 00000001 00000000 …………….
05E1CA8C 001b0850 05e1cb0c 06527dc0 04b555cb P……..}R..U..
05E1CA9C 04b555c6 06527dc0 05e1cab4 0165c4ae .U…}R…….e.
05E1CAAC 05e1cabc 00000001 05e1cae4 fe5dacb4 …………..].
05E1CABC 05e1fb1c 100380db ffffffff 05e1cb10 …………….
05E1CACC 76ec6f79 00000458 05e1cb00 00000001 yo.vX………..
05E1CADC 05e1cb18 00000000 00000000 00000000 …………….
05E1CAEC 001b0850 05e1cb0c 00000000 000000ed P……………
05E1CAFC 05e1cbfc 000000ed 04b554e0 001b0848 ………T..H…
05E1CB0C 00000000 05e1cb44 0154696e 00000458 ….D…niT.X…
05E1CB1C 04b554e0 000000ed 00000000 0651b9a0 .T…………Q.
05E1CB2C 0651b9d8 04b554d0 05e1cb48 05e1cc04 ..Q..T..H…….
05E1CB3C 00000000 0652a38c 05e1e150 01657d0e ……R.P….}e.
05E1CB4C 0652a320 04b554e0 04b79d4c 04b79cc0 .R..T..L…….
05E1CB5C 0651b9a0 00000001 00000001 000000ed ..Q………….
05E1CB6C 0212b1b0 00000000 00000000 00000000 …………….
05E1CB7C 00000000 00000000 00000020 0212b1d0 …….. …….
05E1CB8C 00000001 05e1cdc4 06527dc0 00000000 ………}R…..
05E1CB9C 00000001 00000000 00000004 00000000 …………….
05E1CBAC 0000003f 00000000 00000000 ffffffff ?……………
05E1CBBC 00000000 00000000 00000000 00000000 …………….
05E1CBCC 05e1cbd0 05e1cbec 00000fa0 00000000 …………….
05E1CBDC 00000000 05e1cbec 05e1cbec 00000000 …………….
05E1CBEC 05e1cbe0 05e1cbe1 000001c8 00000000 …………….
05E1CBFC 000000ed 04b554e0 00000000 00000000 …..T……….
05E1CC0C 00000000 00000000 00000000 00000000 …………….
05E1CC1C 00000000 00000000 00000000 00000000 …………….
05E1CC2C 00000000 00000000 00000000 00000000 …………….
05E1CC3C 00000000 00000000 00000000 00000000 …………….
05E1CC4C 00000000 00000000 00000000 00000000 …………….
05E1CC5C 00000000 00000000 00000000 00000000 …………….
05E1CC6C 00000000 00000000 00000000 00000000 …………….
05E1CC7C 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
Download failed for 0×00054d03:0×00000000->0×00054d03 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]

At the very least is there some other way to download the game?

its one more time LavasoftTcpService.dll that cause the problem

this crashes your game unless it is fixed it wont work

its he adware cleaner from lavasasoft

just google there were more with this problem

e.g

http://www.sevenforums.com/system-security/369457-infection-lavasofttcpservice-dll.html

remove it and all will work

good luck