Crash error when pushing play

Crash error when pushing play

in Account & Technical Support

Posted by: Akrij.2985

Akrij.2985

So I was able to login like an hour before this patch went out. I still haven’t been able to login. I keep getting this error with random Pid numbers. Anyone else having this issue? (Reposting from bug report section).

—> Crash <—
Assertion: GrDeviceGetMetric(GR_METRIC_DEV_CAPS, &devCaps)
File: ..\..\..\Engine\PostProc\PostProcManager.cpp(244)
App: Gw2.exe
Pid: 6396
Cmdline:
BaseAddr: 00E80000
ProgramId: 101
Build: 39135
When: 2014-09-21T04:41:20Z 2014-09-20T23:41:20-05:00
Uptime: 0 days 0:00:04
Flags: 0

—> Error Logs <—
Message=PID: 5576 | 2612 04:41:16.604906 [5576:2612:WARNING:dns_config_service_win.cc(672)] Failed to read DnsHosts.
Coherent Log: Severity=Info, Message=PID: 5576 | 6388 04:41:16.618906 [5576:6388:INFO:UIContentClient.cpp(73)] GPU info collected in host process:
Coherent Log: Severity=Info, Message=PID: 5576 | 6388 04:41:16.618906 [5576:6388:INFO:UIContentClient.cpp(78)] Main GPU vendor 4318 device 4480
Coherent Log: Severity=Info, Message=PID: 5576 | 6388 04:41:16.618906 [5576:6388:INFO:UIContentClient.cpp(98)] GPU driver NVIDIA 9.18.13.4411 from 9-13-2014
Coherent Log: Severity=Debug, Message=PID: 5576 | 6388 04:41:16.619906 Requesting resource read for coui://cookies.dat with internal id 0 and shared handle fe4de540-8fdd-4962-92ed-f9b73bd354ef
Coherent Log: Severity=Debug, Message=Creating shared memory object fe4de540-8fdd-4962-92ed-f9b73bd354ef with size 288
Coherent Log: Severity=Debug, Message=PID: 5576 | 6388 04:41:16.646908 Requesting resource read for coui://cookies.dat with internal id 0 reported SUCCESS
Coherent Log: Severity=Info, Message=Coherent UI system initialized successfully
Coherent Log: Severity=Warning, Message=PID: 5576 | 6532 04:41:16.708912 [5932:6272:ERROR:resource_bundle.cc(528)] Failed to load F:\Games\Guild Wars 2\bin\ui_resources_100_percent.pak Some features may not be available.
Coherent Log: Severity=Warning, Message=PID: 5576 | 6532 04:41:16.708912 [5932:6272:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
Coherent Log: Severity=Warning, Message=PID: 5576 | 6388 04:41:16.952926 Requesting resource read for coui://www.googletagmanager.com/gtm.js?id=GTM-NW35GJ with internal id 22 reported FAIL
Coherent Log: Severity=Warning, Message=PID: 5576 | 6532 04:41:17.210940 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-regular-webfont.ttf
Coherent Log: Severity=Warning, Message=PID: 5576 | 6532 04:41:17.210940 Could not recognize the mime type of coui://web/launcher/app/arena/resources/fonts/easonpro-bold-webfont.ttf

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1180
Version = 9.18.0013.4411
Description = NVIDIA GeForce GTX 680
Compat = 0×00100800
VidMem = 2048 MB

Crash error when pushing play

in Account & Technical Support

Posted by: Yifang.8260

Yifang.8260

Does it give some error message that says NULL?

Crash error when pushing play

in Account & Technical Support

Posted by: Akrij.2985

Akrij.2985

Nope. Just what I have above. I have tried everything. Reinstall, system restore, dnsflush, changing dns to googlepublic servers, reset modem/reset router, pulled a known good copy of GW2 from another computer, tried updating chipset, checked the error dump file in visual studio 13 and all I can get is it’s a 0×80000003 error. Close to just saying screw it and give up GW2.

Crash error when pushing play

in Account & Technical Support

Posted by: Hrodersvitne.7039

Hrodersvitne.7039

I’ve been getting the same crash message when I’ve been trying to start the game. Mine did start about a week ago rather than a few days ago.
I’ve tried to update GPU drivers and reinstalling gw2 but neither did help. Did some googling on the GrDeviceGetMetric(GR_METRIC_DEV_CAPS, &devCaps) part of the message. It only found a few result but all of them had integrated Intel chips or GeForce GTX6xx or GTX7xx. One of the results were from the Chinese version so it affects both clients.
That leads me to believe that Anet messed something up with how the game works with Nvidia cards. As the problem is probably hardware related it’s probably best to wait for a patch. Unless you got an GPU laying about.

Crash error when pushing play

in Account & Technical Support

Posted by: Akrij.2985

Akrij.2985

I would totally agree with you, but I feel like there must be more people who have Nvidia 600 and 700 series cards. So either everyone is keeping quiet about the issue or its something that you and I both have in common?

Crash error when pushing play

in Account & Technical Support

Posted by: Akrij.2985

Akrij.2985

OKAY. Good news. I fixed the issue. AND here’s how.
- Delete users/username/AppData/Roaming/Guild Wars 2
- Delete CoherentUI.dll/CoherentUI_Host.exe in the GW2/bin folder

Start launcher and it played without error. GG.

Crash error when pushing play

in Account & Technical Support

Posted by: Hrodersvitne.7039

Hrodersvitne.7039

Yeah, that worked for me too.
Then it might just be something with CoherentUI crashing in some conditions on nividia cards and then won’t restart again. As it would explain why we started crashing at different times.