Guild Wars 2

I’ve been getting these crashes pretty frequently during world boss fights. I’ve contacted support or numerous occasions, and they recommended me to run the repair tool, which I have, on multiple occasions. It doesn’t resolve the issue. Any other suggestions?

They happen most frequently during world bosses, but it’s happened with no evident cause, and a few times when I pull up a makeover kit menu or hair kit menu.

Thanks.

Please post the crashlog.
You can find it here:
C:\Users\YourUsername\AppData\Roaming\Guild Wars 2\ArenaNet.log

I can’t get it to post, I’m assuming it’s because of the length. Is there a particular part I should paste? Like today’s log?

Edit: Full Log

You can upload it as an attachment to your post.

—> Crash <—
OOM: Heap, bytes=8388728,
App: Gw2.exe
Pid: 3472
Cmdline:
BaseAddr: 00380000
ProgramId: 101
Build: 44039
When: 2015-01-25T07:17:17Z 2015-01-24T23:17:17-08:00
Uptime: 0 days 1:16:55
Flags: 0

—> System <—
Name: HARRISON-PC
IpAddr: 10.0.0.5
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 1419MB/ 8172MB 17%
Paged: 7746MB/16342MB 47%
Virtual: 287MB/ 4095MB 7%
Load: 82%
CommitTotal: 8595MB
CommitLimit: 16342MB
CommitPeak: 8608MB
SystemCache: 2167MB
HandleCount: 43236
ProcessCount: 88
ThreadCount: 1429

—> Process Memory <—
Private: 3524MB
WorkingSet: 3399MB
PeakWorkingSet: 3403MB
PageFaults: 34132495

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×258c <—

—> Trace <—
Pc:0038d17e Fr:06a9f504 Rt:0041b179 Arg:c0deefd0 c0de9670 30f95d98 30f95d98
Pc:0041b179 Fr:06a9f52c Rt:0041b8a8 Arg:00000000 0000002a 06a9f570 00000000
Pc:0041b8a8 Fr:06a9f560 Rt:00b4f486 Arg:0000009e 00000002 a146fa78 a146d0e8
Pc:00b4f486 Fr:06a9f650 Rt:00b4c401 Arg:f3283f13 908eef30 06a9f69c 00b4cf5f
Pc:00b4c401 Fr:06a9f660 Rt:00b4cf5f Arg:00000000 042b8790 0000006a 00000008
Pc:00b4cf5f Fr:06a9f69c Rt:00b35f39 Arg:00000000 0000006a 00000c28 003c8650
Pc:00b35f39 Fr:06a9f6ec Rt:006a2f0b Arg:3dd91687 3ddc04c0 06a9f770 31807f1c
Pc:006a2f0b Fr:06a9f714 Rt:006a54ce Arg:3ddc04c0 00550746 042b91a0 042b94f8
Pc:006a54ce Fr:06a9f7bc Rt:0054e919 Arg:042b91a0 00000002 00000002 00000008
Pc:0054e919 Fr:06a9f81c Rt:0054fb29 Arg:57f012f5 00000001 037dba0b 042c03d8
Pc:0054fb29 Fr:06a9f854 Rt:0054e1bf Arg:0659a1a0 042c03d8 0038e2fe 00000000
Pc:0054e1bf Fr:06a9f874 Rt:004c38bf Arg:0659a1a0 57f0120d 00000000 042c03d8
Pc:004c38bf Fr:06a9f8ac Rt:004c39e7 Arg:00000000 06a9f8c4 7666338a 042c03d8
Pc:004c39e7 Fr:06a9f8b8 Rt:7666338a Arg:042c03d8 06a9f904 777e9f72 042c03d8
Pc:7666338a Fr:06a9f8c4 Rt:777e9f72 Arg:042c03d8 7215979c 00000000 00000000
Pc:777e9f72 Fr:06a9f904 Rt:777e9f45 Arg:004c396b 042c03d8 00000000 00000000
Pc:777e9f45 Fr:06a9f91c Rt:00000000 Arg:004c396b 042c03d8 00000000 00000000

—> Thread registers <—
eax=06a9f084 ebx=06a9f4c0 ecx=012eefc4 edx=06a9f4c0 esi=7666586e edi=00000000
eip=0038d17e esp=06a9f4a8 ebp=06a9f504
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 06A9F064 00000000 00000000 00000000 00000000
eax-16 06A9F074 4197f26c 06a9f0d4 7627c42d 06a9f084
eax 0 06A9F084 80000003 00000000 00000000 7627c42d
eax16 06A9F094 00000000 00000000 cbb45f8b 00000000
eax+32 06A9F0A4 06a9f19c 010f71b3 182e0ca0 06a9f0e0
eax+48 06A9F0B4 06a9f19c 010f71bc 00000023 06a9f3b0
ebx-32 06A9F4A0 57f01e05 06a9f504 0038d183 00000000
ebx-16 06A9F4B0 00000000 00000000 c0de9684 c0de9670
ebx 0 06A9F4C0 70616548 7962202c 3d736574 38383338
ebx16 06A9F4D0 00383237 0048bc53 06a9f4fc 0009a02c
ebx+32 06A9F4E0 c0de968c 1b029e00 06a9f504 004857af
ebx+48 06A9F4F0 06a9f4fc c0de9684 c0de9670 00000001
ecx-32 012EEFA4 3a643230 64323025 69460a0d 203a656c
ecx-16 012EEFB4 25287325 0a0d2975 0a0d7325 00000000
ecx 0 012EEFC4 2e5c2e2e 2e2e5c2e 726f435c 6c505c65
ecx16 012EEFD4 6f667461 575c6d72 6f646e69 455c7377
ecx+32 012EEFE4 455c6578 726f7272 6578455c 6f727245
ecx+48 012EEFF4 70632e72 00000070 65637845 6f697470
edx-32 06A9F4A0 57f01e05 06a9f504 0038d183 00000000
edx-16 06A9F4B0 00000000 00000000 c0de9684 c0de9670
edx 0 06A9F4C0 70616548 7962202c 3d736574 38383338
edx16 06A9F4D0 00383237 0048bc53 06a9f4fc 0009a02c
edx+32 06A9F4E0 c0de968c 1b029e00 06a9f504 004857af
edx+48 06A9F4F0 06a9f4fc c0de9684 c0de9670 00000001
esi-32 7666584C 0239fae9 90909000 ff8b9090 5dec8b55
esi-16 7666585C 909005eb ff909090 660b9825 90909076
esi 0 7666586C ff8b9090 5dec8b55 909005eb ff909090
esi16 7666587C 660da425 90909076 ff8b9090 6aec8b55
esi+32 7666588C 10458d00 1075ff50 ff0c75ff f4e80875
esi+48 7666589C 85ffffe5 8b0774c0 c25d1045 c883000c

—> Code <—
0038D15E f6752257 68c0df2e 018d45bc 6a4050e8 .u"Wh…..E.j@P.
0038D16E de88ffff 83c4108d 55bc5656 568d4e05 ……..U.VVV.N.
0038D17E e8ad8300 008b4dfc 5f8bc633 cd5ee813 ……M._..3.^..
0038D18E 4613008b e55dc3cc cccccccc cccccccc F….]……….
0038D19E ccccc705 3cdc7a01 01000000 c3cccccc ….<.z………
0038D1AE cccce99b fd7300cc cccccccc cccccccc …..s……….

—> Stack <—
06A9F4A8 0038d183 00000000 00000000 00000000 ..8………….
06A9F4B8 c0de9684 c0de9670 70616548 7962202c ….p…Heap, by
06A9F4C8 3d736574 38383338 00383237 0048bc53 tes=8388728.S.H.
06A9F4D8 06a9f4fc 0009a02c c0de968c 1b029e00 ….,………..
06A9F4E8 06a9f504 004857af 06a9f4fc c0de9684 …..WH………
06A9F4F8 c0de9670 00000001 57f01fa5 06a9f52c p……….W,…
06A9F508 0041b179 c0deefd0 c0de9670 30f95d98 y.A…..p….].0
06A9F518 30f95d98 06a9f560 003e87a0 30f95d98 .].0`…..>..].0
06A9F528 00000001 06a9f560 0041b8a8 00000000 ….`…..A…..
06A9F538 0000002a 06a9f570 00000000 19289884 *…p………(.
06A9F548 012eebac 19289b62 00000001 00000001 ….b.(………
06A9F558 19289b62 00000000 06a9f650 00b4f486 b.(…..P…….
06A9F568 0000009e 00000002 a146fa78 a146d0e8 ….....×.F…F.
06A9F578 06a9f5e4 003912a1 01e90000 00000000 ……9………
06A9F588 00000018 00000008 00000000 0038d15b …………[.8.
06A9F598 00000000 0038d191 00000001 0038764d ……8…..Mv8.
06A9F5A8 cd536600 cd532fc0 00000000 06a9f5f8 .fS../S………
06A9F5B8 006bd8eb 042b8790 017f8b18 0000006a ..k……..j…
06A9F5C8 3443f854 1b02cd80 0038764d 1b02cd80 T.C4….Mv8…..
06A9F5D8 00000000 00000000 06a9f5fc 00548305 …………..T.
06A9F5E8 00000000 00000005 00b4f364 908eef30 ……..d…0…
06A9F5F8 f2fb3120 00000000 19288268 00000004 1……h.(…..
06A9F608 00000005 00000000 00000003 00000020 ………… …
06A9F618 06a9f570 00000000 00000000 00000000 p……………
06A9F628 00000040 908eef30 00000000 00000020 @…0……. …
06A9F638 f9560a90 06a9f570 1928838c 00000000 ..V.p…..(…..
06A9F648 06a9f570 57f01cf1 06a9f660 00b4c401 p……W`…….
06A9F658 f3283f13 908eef30 06a9f69c 00b4cf5f .?(.0……._…
06A9F668 00000000 042b8790 0000006a 00000008 …….j…….
06A9F678 0d50b910 00000000 f3283f13 01d0386e ..P……?(.n8..
06A9F688 00000000 00000000 00004e20 00000000 …….. N……
06A9F698 1ee93420 06a9f6ec 00b35f39 00000000 4……9_……
06A9F6A8 0000006a 00000c28 003c8650 0d1084c0 j…(…P.<…..
06A9F6B8 00000020 1c89add0 06a9f6f4 003c6f41 ………..Ao<.
06A9F6C8 1c89add0 00000020 01390918 0000006a …. …..9.j…
06A9F6D8 0039b1ba 00000010 003bd5ed 042b8790 ..9…….;….
06A9F6E8 00000008 06a9f714 006a2f0b 3dd91687 ………/j….=
06A9F6F8 3ddc04c0 06a9f770 31807f1c 042b91d8 …=p……1...
06A9F708 3ddc04c0 3dd91687 3dd91687 06a9f7bc …=…=…=….
06A9F718 006a54ce 3ddc04c0 00550746 042b91a0 .Tj….=F.U….
06A9F728 042b94f8 00000001 00000002 00000002 ..………….
06A9F738 00000008 06a9f754 06a9f75c 042b94f8 ….T…\…...
06A9F748 00000002 06a9f7f4 0000000c 00000000 …………….
06A9F758 31807f2c 00000000 042b91d8 00000001 ,..1………..
06A9F768 042b9408 06a9f78c 31807f28 042b91d1 ..…..(..1...
06A9F778 00550b03 042b91a0 00000000 00000000 ..U…………
06A9F788 06a9f7b0 06a9f7d4 0054ef8d 042b91a0 ……….T….
06A9F798 037dba0b 00000001 042b9408 00000000 ..}…….…..
06A9F7A8 06a9f7a8 06a9f7a9 042b9410 042b9401 ……….….
06A9F7B8 57f01d1d 06a9f81c 0054e919 042b91a0 …W……T….
06A9F7C8 00000002 00000002 00000008 06a9f7f4 …………….
06A9F7D8 042b94f8 042c03d8 00000001 037dba0b ..…,…….}.
06A9F7E8 d93f71d5 0000002b 00000000 0000006a .q?.…….j…
06A9F7F8 00000000 00000000 042c03d8 037dba0b ……….,…}.
06A9F808 00000001 74b6270c bed7b1a2 0000000a …..’.t……..
06A9F818 57f012bd 06a9f854 0054fb29 57f012f5 …WT…).T….W
06A9F828 00000001 037dba0b 042c03d8 00000001 ……}…,…..
06A9F838 042c03d8 06a9f824 00000001 06a9f89c ..,.$………..
06A9F848 004c3c00 502bef09 00000000 06a9f874 .<L…+P….t…
06A9F858 0054e1bf 0659a1a0 042c03d8 0038e2fe ..T…Y…,…8.
06A9F868 00000000 042c03d8 00000000 06a9f8ac ……,………
06A9F878 004c38bf 0659a1a0 57f0120d 00000000 .8L…Y….W….
06A9F888 042c03d8 042c03d8 042c03d8 06a9f880 ..,…,…,…..
06A9F898 004c7296 06a9f8f4 004c3c00 50281b41 .rL……<L.A.(P

—> Error Logs <—
:42.581647 Could not recognize the mime type of coui://item/19729
Coherent Log: Severity=Warning, Message=PID: 11588 | 9464 07:12:42.582647 Could not recognize the mime type of coui://item/19743
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Model ‘0×00d804’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×09be69’
Couldn’t find missile launch point for gadget ‘’.
Texture ’0x03539b’ dimensions too small
Loading ‘0’ texture failed
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×00d804’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×09be69’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00d804’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×09be69’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Texture ‘0×03539b’ dimensions too small
Loading ‘0’ texture failed
Texture missing mip chain: 0×00e689
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×00d804’: LightningSetActionPoints: destination action point ‘root’ not found on model ‘0×09be69’
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Texture ‘0×03539b’ dimensions too small
Loading ‘0’ texture failed

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1189
Version = 9.18.0013.3788
Description = NVIDIA GeForce GTX 670
Compat = 0×00100800
VidMem = 4095 MB

Gnat.9405:

—> Crash <—
OOM: Heap, bytes=8388728,
…

The game crashes due to an out of memory error.
Until Anet releases a 64bit client you can only lower your graphic settings to avoid such errors.
Deactivate High-Res Character Textures and set Character Model Limit to Low.
At least that prevented those crashes for me.

Thanks for the quick responses. So there aren’t any particular hardware or software problems on my end, correct?

I think so.